Ken Auletta - Googled - The End of the World as We Know It

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In Googled, esteemed media writer and critic Ken Auletta uses the story of Google’s rise to explore the inner workings of the company and the future of the media at large. Although Google has often been secretive, this book is based on the most extensive cooperation ever granted a journalist, including access to closed-door meetings and interviews with founders Larry Page and Sergey Brin, CEO Eric Schmidt, and some 150 present and former employees.
Inside the Google campus, Auletta finds a culture driven by brilliant engineers in which even the most basic ways of doing things are questioned. His reporting shines light on how Google has been so hugely successful-and why it could slip. On one hand, Auletta reveals how the company has innovated, from Gmail, Google Maps, and Google Earth to YouTube, search, and other seminal programs. On the other, he charts its conflicts: the tension between massive growth and its mandate of “Don’t be evil”; the limitations of a belief that mathematical algorithms always provide correct answers; and the collisions of Google engineers who want more data with citizens worried about privacy.
More than a comprehensive study of media’s most powerful digital company, Googled is also a lesson in new media truths. Pairing Auletta’s unmatched analysis with vivid details and rich anecdotes, it shows how the Google wave grew, how it threatens to drown media institutions once considered impregnable-and where it is now taking us all.

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156 ”You either find a way“: author interview with Albie Hecht, January 15, 2008.

157 ”Content is where people spend their time“: author interview with Herbert Allen III, January 24, 2007.

157 ”I figured that if things go well“: author interview with Robert Iger, May 17, 2007.

157 ”The first thing I did“: author interview with Robert Iger, May 17, 2007.

158 $44 million in revenues in 2006: ”Spotlight on Television 2.0 Leaders: The Walt Disney Company,“ IP Media Monitor, October 2006.

159 ”the issue of the moment“: author interview with Steven Rattner, April 24, 2007.

159 would spread CBS content: author interviews with Les Moonves, June 12, 2007 and April 7, 2008.

159 proposed agreement with Yahoo: author interview with Jeff Fager, September 11, 2008.

161 ”I think Quincy is one of the most advanced thinkers“: author interview with David Eun, June 12, 2008.

161 He cut it, though, for his first job: author interviews with Quincy Smith, January 23, April 9, June 9, and June 24, 2008.

163 CBS clips got twenty-nine million views: CBS press release, November 21, 2006.

164 ”When you’re a small company“: Eric Schmidt, quoted in ”Google Gets Friendly,“ Jeremy Caplan, Time, October 1, 2006.

164 ”duplicate detection“: Google News announcement, August 31, 2007.

165 The average daily circulation: Audit Bureau of Circulation, October 2006.

165 thirty-five minutes each day: author interview with Martin Nisenholtz, September 18, 2008, citing Nielsen report, May 2008.

166 Advertising in major newspapers: the Newspaper Association of American and the New York Times, July 9, 2007.

166 the AP’s revenues grow annually at about 5 percent: author interview with Tom Curley, February 21, 2008.

166 Their conclusions, according to Jeremy Philips: author interview with Jeremy Philips, May 18, 2007.

167 At the end of 2006: Letter from the Founders in Google’s 2006 Annual Report, confirmed by Google’s annual performance numbers and Quincy Smith testimonial, and available on Google.com.

168 ”I’ve never seen a company so loved on Wall Street“: author interview with Quincy Smith, January 23, 2008.

CHAPTER 9: War on Multiple Fronts (2007)

169 ”Once you get to a certain size“: author interview with Ivan Seidenberg on February 19, 2008.

169 ”We got frustrated“: author interview with Philipe Daumann, May 1, 2007.

170 ”The law basically said“: Wired interview, April 9, 2007.

170 ”a clip site“: author interview with Chad Hurley, September 11, 2007.

170 ”Everything Phillippe said was a lie“: Eric Schmidt tells author at the July 2008 Allen amp; Co conference in Sun Valley.

171 ”As a business, I think“: author interview with Ester Dyson, February 4, 2008.

171 ”If we’re putting up programming for free“: author interview with Mel Karmazin, May 13, 1008.

171 two websites it knew to be illegally downloading: according to the February 12, 2007, Wall Street Journal, the two Web sites illegally downloading movies were EasyDownloadCenter.com and theDownloadPlace.com.

171 publicly accused Google of a ”cavalier“ approach: Financial Times, March 6, 2007.

171 Facebook ”doubles in size every six months“: author interview with Mark Zuckerberg, August 22, 2007.

173 Remix: Making Art and Commerce Thrive in the Hybrid Economy: Lawrence Lessig, Penguin Books, 2008.

174 ”They want to be the digital advertising network“: author interview with Herbert Allen III, January 24, 2007.

174 gave Google ”an opportunity to be the infrastructure backbone“: author interview with Wenda Harris Millard, April 26, 2007.

174 ”You can dive deep into that data“: Randall Rothenberg quoted in the New York Times, April 14, 2007.

174 ”track more than 100 metrics“: DoubleClick brochure, ”Best Practices for Maximizing Web Advertising Effectiveness,“ September 19, 2007.

174 twenty billion online ads each day: author interview with David Rosenblatt, April 22, 2008.

175 envisioned three advantages for Google: author interview with Tim Armstrong, October 10, 2007.

176 ”We’d like to create one-stop shopping“: author interview with Richard Holden, August 20, 2007.

176 ”Instead of just selling remnant advertising“: author interview with David Rosenblatt, April 22, 2008.

176 Irwin Gotlieb did see DoubleClick and its ad exchange as a potential disruptor: author interview with Irwin Gotlieb, February 11, 2008.

177 ”In four decades in the advertising business“: author interviews with Irwin Gotlieb, February 11, 2008, May 21, 2008, June 2, 2008, September 26, 2008, and April 2009 e-mails.

179 ”In Hollywood, a screening room is a shom-off room“: author interview with Michael Kassan, December 15, 2008.

180 ”take our client data“: author interview with Sir Martin Sorrell, February 18, 2008.

180 The way it works: author interview with Keval Desai, April 14, 2008.

181 ”It is absolutely our intention to be in every cable box“: author interview with Eileen Naughton, February 28, 2008.

182 ”Yes, he’s right“: author interview with Terry Semel, July 9, 2008.

182 conceded that ”the roles will start shifting“: author interview with Smita Hashim, April 17, 2008.

182 ”to remind people why they love Google“: author interview with Andy Berendt, April 22, 2008.

183 ”If Google could introduce us“: author interview with Beth Comstock, May 2, 2007.

183 ”It raises issues“: Sir Martin Sorrell quoted in the New York Post, April 23, 2007.

183 ”worried about Google becoming large“: author interview with Tim Wu, September 20, 2007.

184 ”When I decide to go to the movies“: author interview with Eric Schmidt, October 8, 2007, and Schmidt interview in London, Financial Times, May 23, 2007.

184 ”I am really excited to tell you“: Google third quarter conference call, October 19, 2007

184 two-day ”Zeitgeist“ conference: author attended October 10, 2007.

185 ”the number one“ privacy issue: author interview with Sergey Brin, October 11, 2007.

CHAPTER 10: Waking the Government Bear

186 public interest advocate, Jeffrey Chester: author interviews with Jeff Chester, September 27, 2007, and October 15, 2007.

187 ”Why does Google need to collect all of this information?“: author interview with Marc Rotenberg, October 15, 2007.

187 ”behavioral targeting“: Arik Hesseldahl, ”A Rich Vein for ‘Reality Mining,’“ BusinessWeek, May 5, 2008.

188 Phorm: Louis Story ”A Company Promises the Deepest Data Mining Yet,“ New York Times, March 20, 2008; BBC interview with Tim Berners-Lee posted on the Web by Richard Defendorf, March 17, 2008; and Nikki Talt and Tim Bradshaw, ”Brussels to Investigate Consumer Profiling by Online Advertisers,“ Financial Times, March 30, 2009.

189 ”If you’re searching for an SUV“: author interview with Irwin Gotlieb, February 8, 2008.

189 In its five-page Checkout privacy policy: Google Checkout and Google privacy policies found on Google.com.

190 ”In 1984”: author interview with Lawrence Lessig, September 11, 2007.

190 In its 2007 annual ranking: press release from Financial Times and Millward Brown, April 23, 2007.

191 “Privacy is one of those third rails”: author interview with Randall Rothenberg, January 10, 2008.

191 “Unfortunately”: author interview with Eric Schmidt, October 9, 2007.

192 “We think of the ad as content”: author interview with Jeff Huber, September 12, 2007.

192 “There’s nobody watching the store”: author interview with Jeff Chester, October 15, 2007.

193 “We’re working on expanding”: Eric Schmidt, October October, 19 2007.

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