Daniel Stanton - Supply Chain Management For Dummies

Projects are about changing the way that the supply chain — the system — works. You must understand how a system works, the current state, before you change it. That understanding comes from the work that your team does to define and investigate the project. You also need to know how you expect the system to perform when the change is complete — the future state — which comes from the work the team does to resolve and execute. The change from the current state to the future state doesn’t happen instantly or by magic. The implementation of the change needs to be planned, too. If you’re starting a new distribution center on Monday, for example, consider whether you should shut down the old one the Friday before or run both centers in parallel for six months to make sure that the new one is working properly. You should also plan for the issues that are likely to come up during the change, such as shipments that get misrouted or equipment that doesn’t work as expected.

You need to think about the people who operate the system and how your changes will affect the routines of your customers, your employees, and your other stakeholders. If your project is going to affect those people’s experience, you need to help them prepare for the change. Any time something changes, people need to process and accept that change. Organizational behavior expert William Bridges studied the process that people go through when responding to a change in their environment, and he called this process transitioning . The key point is that managing the transition is just as important as managing the change. Whereas the change is about the system, the transition is about the people.

Part 2

IN THIS PART …

Break your supply chain into high-level processes by using the SCOR Model.

Look at how different kinds of supply chains plan, source, make, and deliver products and services.

Explore opportunities for capturing value and reducing waste with reverse supply chains.

Think about the range of other processes that enable a supply chain to operate efficiently.

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