Jeb Blount - Virtual Training

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Virtual Training: краткое содержание, описание и аннотация

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Remote learning has been around since the 18th century. Caleb Phillips began advertising correspondence courses in the Boston Gazette in 1728 allowing people, for the first time, to learn new skills no matter where they lived. For the past 300 years, virtual training, in its various formats, has been meandering into shore on an inevitable yet slow building tide. And then, just like that, everything changed. A global pandemic. Social distancing. Working from home. In an instant, the tide became a tsunami.
The global pandemic accelerated the broad adoption of virtual instructor led training along with awareness that classroom-based training is often expensive, inefficient, and fails to deliver a fair return on investment. While it is certainly more challenging to re-create the collaborative environment of the physical classroom in a virtual setting, virtual training combines the structure, accountability, and social learning benefits of classroom training with speed, agility, and significant cost savings.
Simply put, virtual training enables organizations to rapidly upskill more people, while generating a far higher return on the training investment. Virtual training is also green. Studies indicate that virtual training consumes nearly 90% less energy and produces 85% fewer CO2 emissions than classroom training.
Still, the biggest challenge with virtual training, and the reason there has been so much resistance to it, is historically the experience has been excruciating. Not the quality of the curriculum or content. Not the talent of the trainer. The learning experience. There are few people who haven’t had the pleasure of sitting through agonizing virtual training sessions. Death by voice over PowerPoint, delivered by a disengaged instructor, has an especially bitter flavor.
It is the way virtual training is delivered that matters most. When the virtual learning experience is emotionally positive:
Participants are more engaged, embrace new competencies, and knowledge sticks Participants are more likely to show up to class and be open to future virtual training Trainers enjoy their work and gain fulfillment from making an impact Leaders book more virtual training Organizations more readily blend and integrate virtual training into learning & development initiatives This is exactly what this book is about. 
 is the definitive guide to delivering virtual training that engages learners and makes new skills and behavioral changes stick. Jeb Blount, one of the most celebrated trainers and authors of our generation, walks you step-by-step through the seven elements of effective, engaging virtual learning experiences.
Trainer Mindset & Emotional Discipline Production & Technology Media & Visuals Virtual Curriculum & Instructional Design Planning & Preparation Virtual Communication Skills Dynamic & Interactive Training Delivery As you dive into these powerful insights, and with each new chapter, you’ll gain greater and greater confidence in your ability to effectively deliver training in a virtual classroom. Once you master virtual training delivery and experience the power of remote learning, you may never want to go back to the physical classroom again.

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Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data is Available:ISBN 9781119755838 (Hardcover) ISBN 9781119755814 (ePDF) ISBN 9781119755845 (ePub)

COVER DESIGN: PAUL MCCARTHY

COVER ART: © RAINBOW NIMA/SHUTTERSTOCK

Foreword

I'm the first to admit that I thought that in-person training was the only real way to teach people. I never imagined that I'd be delivering hundreds of hours of virtual training to audiences around the world from my virtual training studio on my farm in New Jersey.

But, as Jeb will share with you, our organization was forced to pivot fast in the spring of 2020 as the global pandemic raced around the globe. Our survival rested on my training team quickly embracing and mastering virtual training delivery.

It was not easy. Some of our trainers were in a momentary state of denial. But Jeb challenged us to adopt a new set of beliefs and think differently about virtual training. He pushed us out of our personal comfort zones. He demanded that we elevate our craft and deliver a legendary virtual learning experience.

My training team implemented and executed the exact techniques and tactics laid out in this book, and the results have been nothing short of remarkable. Mastering virtual instructor-led training has allowed us to scale faster, deliver more training, and make a massive and lasting impact on our clients' learners and their organizations.

More importantly, these techniques have made our master trainers better than they ever were before. We now seamlessly blend classroom-based training, virtual instructor-led training, and self-paced e-learning, in ways we never thought possible, to deliver a far higher ROI for our stakeholders.

An important and undeniable truth is that the organizations that continually train and develop their people build an unassailable competitive edge. These organizations are more agile, attract and retain top talent, and win. Within these “learning organizations,” learning and development professionals are under constant pressure to source, develop, and deliver impactful training that is relevant, engaging, and sticks over the long haul. But you already know this, which is why you are reading this book.

It's likely that you picked this book up because you are seeking answers to the same pressing questions being asked by the leaders of forward-thinking organizations:

How can we leverage virtual training to deliver more training, at a lower cost, while making an even bigger impact?

How do we leverage virtual training to accelerate, elevate, and advance learning initiatives?

How do we evolve as a learning and development organization and stay ahead of the curve?

How do we make virtual training more engaging and impactful?

How do I teach my trainers (or myself) to be comfortable delivering a high-quality experience in the virtual classroom?

In Virtual Training , Jeb Blount, who is one of the most celebrated trainers of our generation, answers these questions and delivers a blueprint for leveraging virtual instructor-led training to accelerate the velocity of learning initiatives and make training stick.

He gives you step-by-step instruction for leveraging technology, building virtual training sets, designing, and delivering engaging high-quality virtual training that learners and their leaders will embrace. You will learn the keys to future-proofing both yourself and your organization. Most importantly, you will learn how to elevate your craft and deliver a legendary virtual learning experience. I can tell you from first-hand experience that when you adopt and implement the techniques laid out in this book, you will begin making a far bigger impact than you ever thought possible, now and in the future.

This book matters because now, more than ever, we must think differently about the value of virtual instructor-led training and where it fits into broader learning initiatives. Virtual Training is a rare, transformational book that will reshape the way you and your organization view and deliver virtual instructor-led training forever.

—Keith Lubner,

Executive Vice President and

Head of Training & Consulting, Sales Gravy

Special Note: Free Virtual Training Resources

Virtual Training covers the fundamentals, which will likely remain constant, but it's impossible to include everything you need. The tools, technology, and trends in virtual training are constantly changing, so I created a place to keep you updated on the techniques that will give you an edge as you grow your virtual training skills.

The companion website to this book will keep you up to date and give you a place to dig into details about our favorite tools that we use at Sales Gravy, recommended apps, and other tips. As a special bonus to thank you for purchasing this book, you get free access to these resources.

Book passages that connect to additional website content are marked with this icon:

картинка 2You can visit the companion website using this special, exclusive code, which will give you free access. Go to the following website and follow the instructions:

Web address: https://www.salesgravy.com/vt

Access code: VTB2021X

PART I The Virtual Training Tsunami

The only way you survive is you continuously transform into something else.

—Gini Rometty, Executive Chairman of IBM

1 Just Like That, Everything Changed

An instant wave of panic came over me as I grasped the gravity of the situation. The Covid-19 pandemic had made its way around the world.

Two days earlier, I'd delivered a keynote to 6,000 people. I didn't know it then, but it would be the last time I'd walk onto a physical stage or into a physical classroom for almost a year.

Before Covid, my training and consulting company, Sales Gravy, had been on a hyper-growth trajectory. Our master trainers were on the ground delivering training on every continent except Antarctica.

The year before, I'd spent 311 nights in hotel rooms, clocking over 200,000 air miles as I crisscrossed the globe delivering keynotes, workshops, and trainings to a who's who of the most prestigious organizations in the world.

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