Karin M. Reed - Suddenly Virtual

1 Cover

2 Title Page SUDDENLY VIRTUAL Making Remote Meetings Work KARIN M. REED JOSEPH A. ALLEN

3 Copyright

4 Dedication

5 Preface: The Collision and Convergence of Two Areas of Expertise

6 Acknowledgments

7 PART ONE: Our New Virtual Reality – A Suddenly Remote Workforce CHAPTER 1: What Happened to Meetings? How Did We Get Here? What Happened to Work? What Happened to Meetings? Conclusion Chapter Takeaways References CHAPTER 2: What Happened to Video Communication? Paving the Way for Virtual Video Communication Stay at Home becomes “Stay on Zoom” The Value of Video in a Virtual Meeting The Value of Video for Internal Meetings The Value of Video for External Meetings Conclusion Chapter Takeaways References

8 PART TWO: The Science of Meetings CHAPTER 3: Best Practices for Meetings Before COVID‐19 Research Exposes Why People Dislike Many Meetings Before‐Meeting Best Practices During‐Meeting Best Practices After‐Meeting Best Practices The Intuitive Nature of Meeting Science Conclusion Chapter Takeaways References CHAPTER 4: New Best Practices for Meetings as a Result of COVID‐19 Beyond the Shift from Face‐to‐Face to Video Amidst the Shift, New Best Practices Emerged Old Best Practices Still Hold True Conclusion Chapter Takeaways References

9 PART THREE: The Benefits and Challenges of Video Communication CHAPTER 5: The Value of Video in the Corporate World The Risks of Poor On‐Camera Awareness in Video Meetings Why Is Speaking to a Camera So Much Harder Than Speaking to a Person? Distraction Danger A Story from Karin's Perspective Conclusion Chapter Takeaways References CHAPTER 6: Best Practices for On‐Camera Communication Through a Webcam The Mental Mindset for Speaking on a Webcam TRY THIS The Necessity of Vocal Variety in Virtual Video Presentations TRY THIS How Your Body Speaks on a Webcam TRY THIS Conclusion Chapter Takeaways References

10 PART FOUR: The Biggest Opportunities and Challenges of Virtual Meetings CHAPTER 7: Making Every Virtual Meeting a Video Meeting A Story from Joe's Perspective Differences in Meeting Satisfaction and Effectiveness by Modality The Case for Making Every Virtual Meeting a Video Meeting Caveats to Every Virtual Meeting as a Video Meeting Motivating Others to Turn on the Video Case Study: Video Meeting Converts at the Executive Level Conclusion Chapter Takeaways References CHAPTER 8: Driving Engagement in a Virtual Meeting A Story from Karin's Perspective Fighting the Default Position Meetings and Engagement: Joe's Origin Story Engaging Meetings in the Virtual World TRY THIS: For Your Next Meeting Think Dynamic, Not Linear Strong Facilitation Is a Must Leverage Engagement Tools on the Platform Case Study: Staying Engaged – A Participant Perspective TRY THIS Conclusion Chapter Takeaways References CHAPTER 9: Remembering Virtual Meeting Etiquette A Story from Karin's Perspective Business Mode from the Spare Bedroom Being the Best Host Case Study: Professional Etiquette for the Classroom and the Clinic Conclusion Chapter Takeaways References CHAPTER 10: Ignoring the Importance of Production Value Meeting Science and Design Characteristics Select the Right “Set” – Which Likely Is a Real One A Story from Joe's Perspective Case Study: Fake a Zoom Meeting? Control the Lighting TRY THIS Shape Your Shot Don't Overlook Your Audio TRY THIS Conclusion Chapter Takeaways References CHAPTER 11: Building Organizational Culture Through Virtual Meetings Meeting Culture Is a Reality Introducing New Employees to a Suddenly Virtual Organization Case Study: #WeAreLenovo Conclusion Chapter Takeaways References CHAPTER 12: Empowering Employees on the Tech Front The Tech Tool Challenge for Remote Work Fighting Fatigue with the Right Equipment Who Is Paying for It? Keeping Up with Technology . . . or Not A Story from Karin's Perspective Upgrading Your Software Skills Best Practices from the Experts Conclusion Chapter Takeaways References CHAPTER 13: Managing Virtual Meetings Across Global Cultures People Engage in Meetings Differently Across the World These Were All Pre–COVID‐19 Differences . . . How Do They Look Now? Pulling Out Participation in a Global Virtual Meeting How to Manage Cross‐Cultural Virtual Meetings? The Importance of Camera Use in Virtual Intercultural Communication Conclusion Chapter Takeaways References

11 PART FIVE: What's Next in the Suddenly Virtual Meeting World? CHAPTER 14: Embracing the Hybrid Meeting A Story from Joe's Perspective Observations from the Suddenly Remote World What Does a Hybrid Meeting Look Like? How to Manage a Hybrid Team How to Mitigate Work–Family Spillover A Story from Joe's Perspective Hybrid Work and Best Practices for Hybrid Meetings Conclusion Chapter Takeaways References CHAPTER 15: Preparing for the Next Normal in Our Suddenly Virtual Meetings Caution, You're Only Human How to Extinguish Bad Meeting Habits Extinguishing Bad Habits Makes Room for Good Habit Forming Looking in the Mirror: The Adaptive Improvement Model (AIM) Framework The Future of Meetings: Looking into the Crystal Ball Conclusion Chapter Takeaways References

12 Conclusion: Our Own Remote Work Experiment

13 About the Authors

14 Index

15 End User License Agreement

1 Cover Page

2 Title Page SUDDENLY VIRTUAL Making Remote Meetings Work KARIN M. REED JOSEPH A. ALLEN

3 Begin Reading

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