Ben Lee - MCA Microsoft 365 Teams Administrator Study Guide

Unless told otherwise, assume settings are left at the default, and for any simulation questions, try not to change any settings that are not directly related to the task you have been asked to perform.

No points are deducted for getting a question wrong, so if in doubt make an educated guess. You should be able to narrow down your options by at least eliminating one or two incorrect answers.

Put your day job to one side for the exam, and do not get caught up in the real world versus the material. Sometimes you just need to give the answer that Microsoft wants even if that does not match your experience of best practices. Remember that for the exam purposes you are a fully fledged enterprise administrator juggling many workloads for a large multinational company.

The chapters in this book are not directly lined up with the MS-700 objectives but are instead laid out in what I would argue is a more logical manner that fits better with how you would actually deploy Teams.

Each chapter starts with an introduction that includes which sections are going to be covered in the chapter, but you can also refer to the table in the “MS-700 Objectives” section later in this introduction.

The following is a breakdown of what we will be covering together in each chapter:

Chapter1, “Introducing Teams”: This chapter covers an overview of what Teams is and the core concepts behind it and how that fits with the wider Office 365 and Microsoft 365 offerings. It will also introduce some of the core concepts you will need to understand about how Teams is configured and managed.

Chapter2, “Getting Teams Up and Running”: This chapter covers three main areas: Skype for Business migrations, network preparation, and client deployments. This chapter helps lay the foundations of understanding how Teams interacts with Skype for Business if you have it deployed and need to migrate away from it. It covers how to best prepare your network for dealing with Teams (mostly) media traffic and how to get the Teams client out to your end users and on your devices.

Chapter3, “Teams Core Functionality”: This chapter covers Teams bread-and-butter tasks such as different types of teams, how to manage basic policies, how to control access to your Teams, and how to manage meetings.

Chapter4, “Advanced Teams Functionality and Management”: This chapter covers how to apply security and governance against your Teams deployment and how to make sure your data is safe, secure, and available only to the people who need it. We will also look at things such as templates and app policies.

Chapter5, “Adding Telephony”: This chapter covers how to incorporate PSTN calling into Teams, the different ways this can be delivered, and how this functionality works.

Chapter6, “Review Usage and Maintain Quality”: It is all very well having Teams deployed and all your users enabled and configured, but you should also be proactively looking at how they are performing. This chapter will cover some of the tools you need to monitor usage and track down issues.

While this book is targeted at those who want to study for and pass the MS-700 exam, really it was written for anyone who needs to manage (or aspires to manage) Teams at any type of scale for their organization.

That could mean you are the IT administrator for your company and want to understand how to get the most out of Teams, or it could be that you work in support but want to learn more about how Teams operates. Really, I would hope it can be picked up and used by anyone who wants to go beyond living on the “user” side of Teams. Come lift the curtain and see what is happening behind the scenes.

As with any study guide, there is a certain level of assumed knowledge that will be helpful, although the book is structured to start with the basics and work through to the more difficult concepts (see the section earlier called “Building Knowledge Chapter by Chapter”). You should have a good understanding of how Teams behaves from an end-user point of view, and the more knowledge about how Teams works you bring with you, the more you will get out of it.

The management behaviors we will cover also build on basic concepts of how Microsoft services operate and can be managed, so some familiarity with PowerShell and Office 365's core concepts will be helpful.

This study guide uses a number of common elements to help you prepare. These include the following:

SummaryThe summary of each chapter briefly explains the chapter, allowing you to easily understand what it covers.

Exam EssentialsThe exam essentials focus on major exam topics and critical knowledge that you should take into the test. The exam essentials focus on the exam objectives provided by Microsoft.

Chapter Review QuestionsA set of questions at the end of each chapter will help you assess your knowledge and whether you are ready to take the exam, based on your knowledge of that chapter's topics.

The review questions, assessment test, and other testing elements included in this book are not derived from the actual exam questions, so don't memorize the answers to these questions and assume that doing so will enable you to pass the exam. You should learn the underlying topic, as described in the text of the book. This will let you answer the questions provided with this book and pass the exam. Learning the underlying topic is also the approach that will serve you best in the workplace—the ultimate goal of a certification.

This book comes with additional study tools to help you prepare for the exam. They include the following.

Go to https://www.wiley.com/go/sybextestprep, register your book to receive your unique PIN, and then once you have the PIN, return to https://www.wiley.com/go/sybextestprepand register a new account or add this book to an existing account.

Sybex's online learning environment lets you prepare with electronic test versions of the review questions from each chapter and the practice exams that are included in this book. You can build and take tests on specific domains, by chapter, or cover the entire set of MS-700 exam objectives using randomized tests.

Our electronic flashcards are designed to help you prepare for the exam. More than 100 flashcards will ensure that you know critical terms and concepts.

Sybex provides a full glossary of terms in PDF format, allowing quick searches and easy reference to the materials in this book.

In addition to the practice questions for each chapter, this book includes access to two full 75-question online practice exams. We recommend that you use them both to test your preparedness for the certification exam.

This book uses certain typographic styles to help you quickly identify important information and to avoid confusion over the meaning of words such as on-screen prompts. In particular, look for the following styles: