Сьюзан Кейн - Quiet [The Power of Introverts in a World That Can't Stop Talking]

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At least one-third of the people we know are introverts. They are the ones who prefer listening to speaking, reading to partying; who innovate and create but dislike self-promotion; who favor working on their own over brainstorming in teams. Although they are often labeled "quiet," it is to introverts that we owe many of the great contributions to society - from van Gogh’s sunflowers to the invention of the personal computer.
Passionately argued, impressively researched, and filled with indelible stories of real people, Quiet shows how dramatically we undervalue introverts, and how much we lose in doing so. Taking the reader on a journey from Dale Carnegie’s birthplace to Harvard Business School, from a Tony Robbins seminar to an evangelical megachurch, Susan Cain charts the rise of the Extrovert Ideal in the twentieth century and explores its far-reaching effects. She talks to Asian-American students who feel alienated from the brash, backslapping atmosphere of American schools. She questions the dominant values of American business culture, where forced collaboration can stand in the way of innovation, and where the leadership potential of introverts is often overlooked. And she draws on cutting-edge research in psychology and neuroscience to reveal the surprising differences between extroverts and introverts.
Perhaps most inspiring, she introduces us to successful introverts - from a witty, high-octane public speaker who recharges in solitude after his talks, to a record-breaking salesman who quietly taps into the power of questions. Finally, she offers invaluable advice on everything from how to better negotiate differences in introvert-extrovert relationships to how to empower an introverted child to when it makes sense to be a "pretend extrovert."
This extraordinary book has the power to permanently change how we see introverts and, equally important, how introverts see themselves.

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55. behavioral economist Dan Ariely: Dan Ariely, “What’s the Value of a Big Bonus?” New York Times , November 19, 2008.

56. Gregory Berns: The Solomon Asch and Gregory Berns experiments are described in Gregory Berns, Iconoclast: A Neuroscientist Reveals How to Think Differently (Boston, MA: Harvard Business Press, 2008), 59–81. See also Sandra Blakeslee, “What Other People Say May Change What You See,” New York Times , June 28, 2005. And see Gregory S. Berns et al., “Neurobiological Correlates of Social Conformity and Independence During Mental Rotation,” Biological Psychiatry 58 (2005): 245–53.

57. heightened activation in the amygdala: In fact, in some iterations of the experiment, where the volunteers played with a group of computers rather than with a group of people, their amygdalae stayed quiet even when they disagreed with the computers. This suggests that people who don’t conform suffer not so much the fear of being wrong as the anxiety of being excluded from the group.

58. face-to-face interactions create trust: Belinda Luscombe, “Why E-Mail May Be Hurting Off-Line Relationships,” Time , June 22, 2010.

59. population density is correlated with innovation: Jonah Lehrer, “How the City Hurts Your Brain,” Boston Globe , January 2, 2009.

60. creating “flexible” open plans: Davis et al., “The Physical Environment of the Office.”

61. At Pixar Animation Studios: Bill Capodagli, “Magic in the Workplace: How Pixar and Disney Unleash the Creative Talent of Their Workforce,” Effectif , September/October 2010: 43–45.

62. Similarly, at Microsoft: Michelle Conlin, “Microsoft’s Meet-My-Mood Offices,” Bloomberg Businessweek , September 10, 2007.

CHAPTER 4: IS TEMPERAMENT DESTINY?

A general note on this chapter: Chapter 4 discusses the psychologist Jerome Kagan’s work on high reactivity, which some contemporary psychologists would consider to lie at the intersection of introversion and another trait known as “neuroticism.” For the sake of readability, I have not elucidated that distinction in the text.

1. For one of those studies, launched in 1989: This study is discussed at length in Jerome Kagan and Nancy Snidman, The Long Shadow of Temperament (Cambridge, MA: Harvard University Press, 2004).

2. “Carl Jung’s descriptions of the introvert and extrovert”: Ibid., 218.

3. reserved Tom and extroverted Ralph: Jerome Kagan, Galen’s Prophecy (New York: Basic Books, 1998), 158–61.

4. Some say that temperament is the foundation: See http://www.selfgrowth.com/articles/Warfield3.html.

5. potent organ: Kagan and Snidman, The Long Shadow of Temperament , 10.

6. When the Frisbee looks like it’s headed straight for your nose: This image comes from an online video with Joseph Ledoux, a scientist at NYU who studies the neural basis of emotions, especially fear and anxiety. See “Fearful Brain in an Anxious World,” Science & the City , http://www.nyas.org/Podcasts/Atom.axd (accessed November 20, 2008).

7. “alert attention”: Elaine N. Aron, Psychotherapy and the Highly Sensitive Person (New York: Routledge, 2010), 14.

8. They literally use more eye movements: Various studies have documented these tendencies in high-reactive children. See, for example, Jerome Kagan, “Reflection-Impulsivity and Reading Ability in Primary Grade Children,” Child Development 363, no. 3 (1965): 609–28. See also Ellen Siegelman, “Reflective and Impulsive Observing Behavior,” Child Development 40, no. 4 (1969): 1213–22. These studies use the term “reflective” rather than “high-reactive,” but it’s a safe bet that they’re talking about the same group of children. Siegelman describes them as “preferring low-risk situations generally but choosing harder, more solitary intellectual tasks … less motorically active, and more cautious” (p. 1214). (Similar studies have been done on adults; see chapters 6 and 7.)

9. High-reactive kids also tend to think and feel deeply: Elaine Aron, The Highly Sensitive Child: Helping Our Children Thrive When the World Overwhelms Them (New York: Broadway Books), 2002.

10. If a high-reactive toddler breaks another child’s toy: See the studies by Grazyna Kochanska referred to in chapter 6.

11. how a group of kids should share a coveted toy: Winifred Gallagher (quoting Kagan), “How We Become What We Are.” The Atlantic Monthly , September 1994.

12. blue eyes, allergies, and hay fever … thin body and narrow face: Kagan, Galen’s Prophecy , 160–61.

13. Take Disney movies: Ibid., 161.

14. extroversion and introversion are physiologically: David G. Winter, Personality: Analysis and Interpretation of Lives (New York: McGraw-Hill, 1996), 511–16.

15. 40 to 50 percent heritable: Thomas J. Bouchard Jr. and Matt McGue, “Genetic and Environmental Influences on Human Psychological Differences,” Journal of Neurobiology 54 (2003): 4–5.

16. Nazi eugenics and white supremacism: This has been written about in various places including, for example, Peter D. Kramer, Listening to Prozac (New York: Penguin, 1993), 150.

17. “I have been dragged, kicking and screaming”: Gallagher (quoting Kagan), “How We Become What We Are.”

18. The publication of his early findings: Kramer, Listening to Prozac , 154.

19. Kagan ushers me inside: I conducted a series of interviews with Jerome Kagan between 2006 and 2010.

20. describes himself as having been an anxious: Jerome Kagan, An Argument for Mind (New Haven, CT: Yale University Press, 2006), 4, 7.

21. public speaking is the number-one fear: Victoria Cunningham, Morty Lefkoe, and Lee Sechrest, “Eliminating Fears: An Intervention that Permanently Eliminates the Fear of Public Speaking,” Clinical Psychology and Psychotherapy 13 (2006): 183–93.

22. Public speaking phobia has many causes: Gregory Berns, Iconoclast: A Neuroscientist Reveals How to Think Differently (Boston, MA: Harvard Business Press, 2008), 59–81.

23. introverts are significantly more likely: Susan K. Opt and Donald A. Loffredo, “Rethinking Communication Apprehension: A Myers-Briggs Perspective,” Journal of Psychology 134, no. 5 (2000): 556–70. See also Michael J. Beatty, James C. McCroskey, and Alan D. Heisel, “Communication Apprehension as Temperamental Expression: A Communibiological Paradigm,” Communication Monographs 65 (1998): 197–219. See also Peter D. Macintyre and Kimly A. Thivierge, “The Effects of Speaker Personality on Anticipated Reactions to Public Speaking,” Communication Research Reports 12, no. 2 (1995): 125–33.

24. in a group of people, on average half of the variability: David G. Winter, Personality , 512.

25. temperature or humidity: Natasha Mitchell, “Jerome Kagan: The Father of Temperament,” radio interview with Mitchell on ABC Radio International , August 26, 2006 (accessed at http://www.abc.net.au/rn/allinthemind/stories/2006/1722388.htm).

26. “climb a few fences … danger and excitement”: Gallagher (quoting Lykken), “How We Become What We Are.”

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