Jeff Schwartz - Work Disrupted

1 Cover

2 Advanced Praise for Work Disrupted

3 Title Page

4 Copyright

5 Dedication

6 Foreword

7 Introduction Our Collective Pause Our Long and Winding Careers Our Frame Our Challenge Our Opportunity

8 CHAPTER 1: From Fear to Growth Panic or Pivot Racing with the Machines We Have Choices From Disruption to Innovation to Creation Defining the Future of Work Maps That Matter A Twenty-first-century Sherpa New Technology Has Always Created More Jobs Growth and Innovation Signposts for the Future Notes

9 PART I: Find Opportunity in a Time of Accelerated Change CHAPTER 2: People and Machines Working Together Where Robots Come From Meaningful Work Superminds: Humans Working With and Next to AI Humans + Machines in Healthcare How to Keep a Job While Racing with Machines From Superminds to Superjobs and Superteams Notes CHAPTER 3: Making Alternative Work a Meaningful Opportunity The Rise of Alternative Work The High Price of Flexibility Identity and Work Routines Making Alternative Work a Meaningful Opportunity Notes CHAPTER 4: Working from Almost Anywhere Wearing Our Work The Evolution of Virtual Offices The Evolution of Physical Offices Collaborating Across Platforms Inside Organizations and Ecosystems Finding Human Connection From Office Wars to “Forever” Remote Work Notes

10 PART II: Build Long-Term Resilience for Uncertain Futures CHAPTER 5: Plan for Many Careers, Not One More Sliding and STEMpathy From Flat Water to Whitewater Bulletproof Your Career Innovative Approaches to Learning Learning Precampus and Beyond: The University of Everywhere Preparing for a Portfolio of Careers: Valuing “Human Capabilities” Transitions: Learning in the Flow of Life Notes CHAPTER 6: The Rise of Teams Silo Busting The Rise of Networks of Teams Market-Oriented Ecosystems Agility and Adaptability for Resilience Notes CHAPTER 7: Leaders as Coaches and Designers Leading as Coaches Leading as Psychologists Leading as Cultural Anthropologists Leading as Designers Leading in the Digital Age Leading in Teams Leading in an Age of Paradoxes Dreaming and Leading in the Language of the Future Notes

11 PART III: Playbooks for Growth CHAPTER 8: Carpe Diem Seven Key Mindset Shifts for Individuals Preparing for the Open Road Tips for the Open Road Taking Advantage of the Open Road Notes CHAPTER 9: Create Opportunity Seven Key Mindset Shifts for Business Leaders Choosing Value Creation and Impact Leading Through Paradoxes Navigating the Future by Creating It Notes CHAPTER 10: Set New Agendas Seven Key Mindset Shifts for Citizens and Communities Bridges to the Future Advice for Twenty-first-century Citizens and Communities The Social Enterprise Start Where We Live Notes

12 Acknowledgments

13 About the Authors About the Illustrator

14 Index

15 End User License Agreement

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“Jeff's fresh work codifies the possibilities—and uncertainties—ahead as organizations everywhere struggle to reshape employment models fueled by the blistering pace of technology advances. Just as importantly, WORK DISRUPTED offers pragmatic, agile solutions for the ever-evolving next normal workforce and workplace.”

—Cathy Benko, Member, Board of Directors, NIKE, Inc.; former Vice Chairman, Deloitte LLP; and best-selling author of Mass Career Customization and The Corporate Lattice

“As the Future of Work becomes the ‘new normal' - finding navigation tools will be crucial. This is exactly what WORK DISRUPTED offers. With a range of case studies and industry insights it brings much needed clarity in these unprecedented times.”

—Professor Lynda Gratton, founder of HSM and author, The New Long Life

“In what seemed like the blink of an eye, the Coronavirus pandemic seemed to challenge everything we know about work. In WORK DISRUPTED, Jeff Schwartz delivers decades of expertise and sheds new light on the topics we’re all grappling with — the intersection of humanity and AI, where and what work looks like today and tomorrow, the rising importance of teams and many fresh nuances on the shifts we can make as leaders. This is a timely must read for managers and associates alike.”

—Jeffrey J. Jones II, President and CEO of H&R Block

“The far reaching impact of the novel coronavirus, the acceleration of digital transformation in our personal and professional lives, and seminal events concerning racial equality and social justice make the case that we need new mental models to confront with challenges to the future of work, careers, business, sports, and education in the years ahead. WORK DISRUPTED provides a compelling, enjoyable, and thought providing journey through the opportunities we are all facing as individuals, organizational leaders, and citizens. Whether you are relating Jeff’s research to a new business model, culture change, civic engagement, diversity and inclusion, or are simply bringing it to a boardroom discussion, this is a timely and important read which will help shift thinking to what’s next, what’s possible, and what choices we want to, and can, make.”

—Cathy Engelbert, retired CEO of Deloitte and Commissioner of the WNBA