Digital Health Communications

1 Cover

2 Title Page Technological Prospects and Social Applications Set coordinated by Bruno Salgues Volume 5

3 Copyright First published 2021 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address: ISTE Ltd 27-37 St George’s Road London SW19 4EU UK www.iste.co.uk John Wiley & Sons, Inc. 111 River Street Hoboken, NJ 07030 USA www.wiley.com © ISTE Ltd 2021 The rights of Benoit Cordelier and Olivier Galibert to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. Library of Congress Control Number: 2021934249 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library ISBN 978-1-78630-468-1

4 Preface: Info-communication Perspectives on Digital Health Communication P.1. The French and Quebec health systems as a heuristic context for analysis P.2. Information and communication sciences: a theoretical corpus and methodologies for understanding digital communication in healthcare P.3. For a critical approach to digital health communication P.4. Digital health communication in the workplace P.5. Digital communication in health: between strategic communication, public space and empowerment P.6. Digital health communication: the promise of cognitive, social and emotional support P.7. And finally, how can we take care of digital workers? P.8. Diagnosis and treatment P.9. References

5 Acknowledgments

6 Author Biographies

7 Introduction: Updating Issues of Digital Health Communication I.1. What about digital care workers? I.2. What about digital communication in health… ethical, empowering and emancipating? I.3. What about new digital mediations of health knowledge?

8 PART 1: Digital Patient Records: Organizational Adaptations 1 Paradoxical Changes and Injunctions in an Implementation Project of the Digital Patient Record1.1. Introduction 1.2. Organizational paradoxes and paradoxical injunctions 1.3. A case study of an implementation project for digital patient records 1.4. Resolving the organizational paradox at the individual level 1.5. Conclusion 1.6. References 2 Identifying Caregiver Practices by Analyzing the Use of Electronic Medical Records2.1. Introduction 2.2. Review of the management science literature on professional practices and uses of electronic patient records 2.3. Professional practices and the use of tools at the heart of the conceptual framework: the “instrumental genesis” 2.4. Methodology 2.5. Results 2.6. Conclusion 2.7. References 3 Communication Approach to Patients’ Health Work: Remote Relationship and Intertwined Powers3.1. Introduction 3.2. Reconstructing patients’ work 3.3. Field and method 3.4. Remote relationship and intertwined powers 3.5. Conclusion 3.6. Acknowledgments 3.7. References

9 PART 2: Care and Social Support: From Institutional Responses to Online Support 4 The Place of Care in the E-coordination of Home Care and Assistance4.1. Introduction 4.2. Home care coordination issues 4.3. Impacts on the logic of care, roles and identities 4.4. Uses and practices of the PAACO-Globule dispositive in a support network for the coordination of complex pathways in the South Gironde region 4.5. Conclusion 4.6. References 5 Breast Cancer Prevention Online in a Crisis of Confidence Context: From Medical–Technical Discourse to Social Support5.1. Introduction 5.2. Prevention and crisis context 5.3. Methodological choices for the analysis of an online exchange space 5.4. Results of ethnographic observation and lexicometric analysis 5.5. Conclusion 5.6. References

10 PART 3: Rethinking Health Expertise in Light of the Social Web 6 The Expert Patient in the Digital Age: Between Myth and Reality6.1. Introduction 6.2. Mutating health care: the professionalization of the patient 6.3. Societal changes and the emergence of the expert patient in the digital context 6.4. Conclusion 6.5. References 7 Towards an Info-communication Categorization of Expertise in Online Health Communities7.1. Introduction 7.2. The crises of expertise in research in information and communication sciences 7.3. Info-communicational theory of the online community link as a sociotechnical context for the deployment of online expertise 7.4. Info-communication approaches to health expertise 7.5. Framework for the community validation of expertise 7.6. Conclusion 7.7. References 8 Identification Metrics Regarding Lay Expertise in Online Health Communities8.1. Introduction 8.2. Online health information and the notion of expertise 8.3. Data selection and presentation 8.4. Description of the measures 8.5. The multiple facets of lay expertise 8.6. Conclusion 8.7. Acknowledgments 8.8. References

11 List of Authors

12 Index

13 End User License Agreement

1 Chapter 2Figure 2.1. Graphic synthesis of the conceptual framework of the instrumental ge...

2 Chapter 4Figure 4.1. Organizational ecosystem of home care and support services. For a co...Figure 4.2. Modeling the relational care system in home health care. For a color...Figure 4.3. Status of PAACO-Globule deployment by Departments Figure 4.4. Choice of the level of confidentiality with PAACO-Globule Figure 4.5. Evolution of PAACO-Globule in Aquitaine Figure 4.6. Status of interprofessional cooperation relationships. For a color v...Figure 4.7. Example of notes from the logbook. For a color version of this figur...Figure 4.8. Example of notes from Escale Santé staff. For a color version of thi...

3 Chapter 5Figure 5.1. Social support registry French lexicon. For a color version of this ...

4 Chapter 7Figure 7.1. Example of an expert profile according to its modes of legitimation:...Figure 7.2. Example of an expert’s profile according to his or her modes of legi...

5 Chapter 8Figure 8.1. Graph of the number of users versus the number of messages posted. F...Figure 8.2. Example of thematic dispersion for two users. For a color version of...Figure 8.3. Examples of word clouds generated for two users. For a color version...

1 Chapter 1Table 1.1. Paradoxical organizational logic and practices [PER 03]

2 Chapter 2Table 2.1. Population and questionnaire responses

3 Chapter 4Table 4.1. Conceptual specifications of the care relationship according to ethic...Table 4.2. Data processing plan

4 Chapter 6Table 6.1. Place and role of testimonials in health information7

5 Chapter 7Table 7.1. Types of expertise, origins, spaces of expression and main modes of l...

1 Cover

2 Table of Contents

3 Title Page Technological Prospects and Social Applications Set coordinated by Bruno Salgues Volume 5

4 Copyright First published 2021 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address: ISTE Ltd 27-37 St George’s Road London SW19 4EU UK www.iste.co.uk John Wiley & Sons, Inc. 111 River Street Hoboken, NJ 07030 USA www.wiley.com © ISTE Ltd 2021 The rights of Benoit Cordelier and Olivier Galibert to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. Library of Congress Control Number: 2021934249 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library ISBN 978-1-78630-468-1