Andrew Laudato - Fostering Innovation

9 VI: Straighten Up and Fly Right 37 What You Should Have Learned in Kindergarten Notes 38 Professionalism Isn't Just Wearing a Suit Complain the Right Way Don't Allow Gossip Make Your Word Gold Keep a Secret Don't Yell, Curse, or Pound the Table Assume Everything Will Get Out Remove Stress from Your Boss Just a Little Bit Better Notes 39 What You Do Matters—You're Always on the Clock 40 Vendors and Frendors 41 A Word to the Vendors Note 42 Be a Cool Customer 43 Get Your Butt in Shape Sleep Weight Management Nutrition Exercise Notes

10 VII: Final Tips and Advice 44 When Something Goes Wrong Step 1: Leap into Action Step 2: Assess Things Step 3: Plan Your Response Step 4: Communicate Step 5: Monitor the Situation Step 6: Learn from It Notes 45 When Others Come Knocking 46 What's Wrong with Outsourcing? Notes 47 Switching Jobs Should I Stay, or Should I Go? Make the Move On-Board Yourself Notes 48 Technology Matters 49 Conclusion

11 Index

12 Copyright

13 Dedication

14 About the Author

15 About the Technical Proofreader

16 Acknowledgments

17 End User License Agreement

1 Chapter 3 Table 3.1: CIO Self-Assessment Table 3.2: Common Unfortunate Responses to IT Problems

2 Chapter 18Table 18.1 Updating Your Thinking Paradigms

3 Chapter 21Table 21.1: Networking and Social Media

4 Chapter 30Table 30.1: Responses to Line Jumpers

1 Chapter 5 Figure 5.1 Laudato Hierarchy of IT Needs

2 Chapter 6 Figure 6.1 Laudato Hierarchy of IT Needs

3 Chapter 7 Figure 7.1 Laudato Hierarchy of IT Needs Figure 7.2 CIO Performance Matrix

4 Chapter 8 Figure 8.1 Laudato Hierarchy of IT Needs

5 Chapter 9 Figure 9.1 Laudato Hierarchy of IT Needs

6 Chapter 10 Figure 10.1 The CIO Report Card

7 Chapter 11 Figure 11.1 Culture Evaluation Matrix

8 Chapter 13Figure 13.1 Sample IT Organizational Design

9 Chapter 14Figure 14.1 Problem Resolution Path Org Chart

10 Chapter 15Figure 15.1 Speed and Quality Rating Matrix

11 Chapter 23Figure 23.1: IT Strategy Alignment

12 Chapter 24Figure 24.1: Sample ITIL Incident Reporting Process

13 Chapter 28Figure 28.1: Project Prioritization Evaluation Matrix

14 Chapter 30Figure 30.1: Example Project Ranking Worksheet

1 Cover Page

2 Title Page Fostering Innovation How to Build an Amazing IT Team Andrew Laudato

3 Copyright

4 Fostering Innovation

5 About the Author

6 About the Technical Proofreader

7 Acknowledgments

8 Introduction Introduction Are you a CIO? Then let's face it, nobody likes you. Not your team, not your boss, not your vendor partners, and, unfortunately, not your company's functional leaders. Because of the long hours you work, your family may not be too happy with you right now, and even your dog wonders where you've been all day. How is that possible? You work around the clock; you are constantly juggling priorities and pulling off the impossible. You and your team have saved your company from disaster on more than one occasion. IT leaders face many challenges. The first one is that IT can do more harm than good. When everything works perfectly, success is attributed to the functional leader. High sales result from desirable products and on-point marketing. When things go wrong, there's a good chance IT will take the blame. When the network is down, the registers aren't ringing, and the website is inaccessible, sales are impacted. When projects fail to deliver the expected value—IT again becomes the scapegoat. Another challenge IT leaders face is that we accomplish only a small fraction of what is desired. How many initiatives did your team complete last year? How many were requested? The gap is usually large. It's easy to dream up an extra feature, capability, or report. But it takes time, effort, and money to deliver those things. Another risk for IT leaders occurs when we don't understand or relate to our business. When we become enamored with solutions, we turn into hammers looking for nails. Trying to solve a technology problem with business is not the path to CIO stardom. The good news is that there has never been a better time to be an IT leader. The world is on the fast track to digital everything, and technology is at the center of everything we do. I bet you bought this book on a computer. You may even be reading it on one. Not that long ago, we had to go to a bookstore to buy a book. As technologists drive this transformation, our standing as leaders and innovators will continue to improve. IT leaders' opportunities for career growth have never been better. More and more, IT leaders are part of the executive committee, and they have a seat at the executive table. IT leaders are being promoted to Chief Operating Officers (COO) and Chief Executive Officers (CEO). IT leaders are being tapped for corporate board seats, as the importance of technology has expanded in every type of business, big and small. In this book, we explore several tools and techniques for improving the IT function in your business.

9 Table of Contents

10 Begin Reading

11 Index

12 WILEY END USER LICENSE AGREEMENT

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