Scott Vivian - Workplace Conflict Resolution Essentials For Dummies

Workplace Conflict Resolution Essentials For Dummies is a book I hope you refer to again and again. You don’t have to read it cover to cover to gain the insight you need to deal with conflict at work. You can flip to the chapter that best meets your needs today and come back to other sections as needed.

You may have a bookshelf full of management how-to tomes, but it’s still a good idea to start with understanding what makes an employee tick and why she sees the world the way she does, so start with Chapter 2 Chapter 2 Understanding What People Bring to Conflict In This Chapter Reviewing communication Understanding the individual’s perspective Shedding light on emotions Addressing common responses to conflict E ach person in your workplace is a complex system of past experiences, beliefs, values, opinions and emotions. Each has different ways of communicating, processing the things around him or her, and handling conflict. This chapter helps you gain a better insight into the people on your team – why they see things the way they do, why they react to different people in different ways, and how their emotions can complicate the whole situation. You can start to understand how your colleagues’ personal beliefs and attributes contribute to the team dynamic and sometimes contribute to conflict (which is normal, natural and inevitable, by the way) so that you can build better working relationships and a more productive working environment. You’ll see the broader foundation of conflict and be more prepared to proactively reduce and perhaps prevent it. to get right to the heart of the matter.

If you feel you have a pretty good handle on how emotions, values and group dynamics contribute to conflict, and you’re ready to mediate a problem between two or more people, head straight to Chapter 6 Конец ознакомительного фрагмента. Текст предоставлен ООО «ЛитРес». Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес. Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом. and follow through to Chapter 10 Конец ознакомительного фрагмента. Текст предоставлен ООО «ЛитРес». Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес. Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом. .

Finally, if you feel you may be in over your head and you’d like to find out more about how to enlist the help of an expert, check out Chapter 11 Конец ознакомительного фрагмента. Текст предоставлен ООО «ЛитРес». Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес. Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом. to see what your company may be able to do.

Although this book is designed so that you can start anywhere, don’t feel obligated to jump around. If you’re a traditionalist who likes to read every book from cover to cover, just turn the page!

Your plan for the future:Consider what’s important to you and follow a strategy for a period of time that feels comfortable. Knowing what you want your future to look like helps you look past the current situation and focus beyond temporary problems.

Your perspective:Instead of staying wrapped up in a conflict, ask yourself whether you can find a learning opportunity somewhere in the situation. Or maybe if you purposefully and mindfully examine what’s going on, you can honestly say, in the scope of things, the disagreements aren’t really that important to you.

Your responses:You can’t control someone else’s actions, thoughts or feelings. But you can control how you react to what’s happening, and look for ways to respond to hot button topics that won’t escalate your anxiety or your anger.

Your investment:In trying to control everything, you lose your ability to control anything! Instead, try to reduce your investment in the drama. Spend less time thinking about it, talking about it and engaging in it.

Your role in the conflict:Step outside of your thoughts and feelings and consider how your actions and reactions look to others. Consider the impact of your actions, and honestly identify your role in the conflict. When you have your answer, see what you’re willing to change.

Visit dummies.comfor free access to great For Dummies content online.

In This Chapter

Looking at causes of workplace conflict

Using a mediation process to help employees through problems

Finding and using conflict expertise

Y ou may love your family and friends but, truth be told, you spend much of your time with the people at work. Not getting along with co-workers or having members of your team at odds with one another can be stressful and distracting. In addition, problems in the workplace rarely stay at work; they can permeate every aspect of your life. So you need to take the time to understand what’s behind a conflict, get beyond the surface issues and work to help find satisfying resolutions for everyone involved.

Settling differences effectively requires you to step back and look at the broader picture, be mindful of another person’s point of view, and take into account peripheral factors that may be creating or provoking problems, like group dynamics or workplace norms.