Для чтения о вопросах юмора см. M. Young, Whimsicality: The power of humor in negotiation, 2016. www.linkedin.com/pulse/whimsicality-powerhumor-negotiation-mark-young(архив находится на https://perma.cc/F5W6-KT7H).
Подробнее об этом примере см. в Приложении.
Mandela N. 12 wise Nelson Mandela quotes that will inspire your success. Inc., 2018. www.inc.com/peter-economy/17-wise-nelson-mandela-quotes-that-will-inspire-your-success.html(архив находится на https://perma.cc/2XZW-N3AZ).
Goldstein J. (2013) Mindfulness, Sounds True, Louisville, CO.
Chowdhury M.R. The science and psychology of goal-setting 101. Positive Psychology, 2020. https://positivepsychology.com/goal-setting-psychology/(архив находится на https://perma.cc/RW8W-7HJX).
Argus Media – ведущее независимое ценовое агентство. – Прим. пер.
Knowledge@Wharton. Women and negotiation: Are there really gender differences? 2015. https://knowledge.wharton.upenn.edu/article/women-and-negotiation-are-there-really-gender-differences(архив находится на https://perma.cc/H469-LQ9B).
Otto von Bismarck. www.goodreads.com/quotes/169528-when-you-want-to-fool-the-world-tell-the-truth(архив находится на https://perma.cc/5QZ2-VH6H).
Patterson K., Switzler A., Grenny J. and McMillan R. (2012) Crucial Conversations: Tools for talking when stakes are high. McGraw-Hill, New York.
Laney M. (2002) The Introvert Advantage: How to thrive in an extrovert world. Workman Publishing Company, New York.
См. главу 8 об онлайн-переговорах.
Cain S. (2013) Quiet: The power of introverts in a world that can’t stop talking. Broadway Books, New York.
Patterson K., Switzler A., Grenny J. and McMillan R. (2012) Crucial Conversations: Tools for talking when stakes are high. McGraw-Hill, New York.
Patterson K., Switzler A., Grenny J. and McMillan R. (2012) Crucial Conversations: Tools for talking when stakes are high. McGraw-Hill, New York.
Arnold C. What are micro-behaviours and how do they impact inclusive cultures? The EW Group. https://theewgroup.com/micro-behaviours-impact-inclusive-cultures/(архив находится на https://perma.cc/62C2-Y59R).
Rosenberg M. (2015) Nonviolent Communication. 3rd edn, Puddle Dancer Press, Encinitas, CA.
Watzlawick P. Watzlawick’s five axioms. www.wanterfall.com/Communication-Watzlawick%27s-Axioms.htm (архив находится на https://perma.cc/5XHG-MQFB).
Crèvecoeur J.-J. (2000) Relations et Jeux de Pouvoir. Jouvence, Rumilly.
Mehrabian A. www.bl.uk/people/albert-mehrabian(архив находится на https://perma.cc/E3AC-PZWH).
Cuddy A. Amy Cuddy TED talk: Fake it till you make it. YouTube, 2016. www.youtube.com/watch?v=RVmMeMcGc0Y(архив находится на https://perma.cc/3LJ2-8FG2).
Jarrett C. Why meeting another’s gaze is so powerful. BBC, 2019. www.bbc.com/future/article/20190108-why-meeting-anothers-gaze-is-so-powerful(архив находится на https://perma.cc/BQC9-EB3L).
По мотивам K. Patterson, A. Switzler, J. Grenny and R. McMillan (2012) Crucial Conversations: Tools for talking when stakes are high. McGraw-Hill, New York.
Misteil S. (1997) The Communicator’s Pocketbook. Management Pocketbooks, London.
Gilbert E. (2015) Big Magic: Creative living beyond fear. Bloomsbury, London.
Griessmair M., Hippmann P. and Gettinger J. (2015) Emotions in e-negotiations, in Emotion in Group Discussion and Negotiation, ed B. Martinovsky. Springer, New York. www.researchgate.net/profile/Leonardo_Christov-Moore2/publication/300549098_Emotions_in_Interaction_Toward_a_Supraindividual_Study_of_Empathy/links/5875508b08aebf17d3b3f6fd/Emotions-in-Interaction-Toward-a-Supraindividual-Study-of-Empathy.pdf#page=110 (архив находится на https://perma.cc/QJ9Y-YWCZ).
Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
McLaughlin M. and Brame D. The best video conferencing software for 2021. PC, 2021. https://uk.pcmag.com/cloud-services/9067/the-best-video-conferencing-software(архив находится на https://perma.cc/32WF-75GL).
Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
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Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
См. главу 7 «Практические инструменты для точек прикосновения».
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Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
Guirdham M. (2015) Work Communication: Mediated and face-to-face practices. Palgrave MacMillan, London.
Слово «эмотикон» – это слово-гибрид, появившееся путем комбинирования слов «эмоция» и «иконка». Помните, что эмотикон создают из клавиатурных символов, которые затем сочетаются в определенном порядке, чтобы получилось выражение лица; смайлик – это фактическое изображение.
Grammarist, Emoji vs emoticon. https://grammarist.com/new-words/emoji-vs-emoticon/(архив находится на https://perma.cc/YVZ4-GC6T).
Fleeracker. Emojis in scholarly communication. LSE, 2019. https://blogs.lse.ac.uk/impactofsocialsciences/2019/10/03/emojis-in-scholarly-communication/(архив находится на https://perma.cc/FT6U-CD2N).
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