Jean-Louis Ermine - Knowledge Management in Innovative Companies 2

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1 v Table of Contents 1 Cover 2 Preface 3 1 Knowledge Transfer and Knowledge Sharing 1.1. Articulation of Chapter 1 1.2. Introduction to knowledge transfer and sharing 1.3. The case of a banking company 1.4. The Sonatrach case 1.5. The CEFRIO intergenerational knowledge transfer project and the case of Hydro-Québec. 1.6. Case study on choosing a knowledge transfer method 1.7. Case study in agroecology 1.8. Lessons learned from the case studies 4 2 Innovation from the Knowledge Base 2.1. Articulation of Chapter 2 2.2. Introduction to knowledge-based innovation 2.3. The case of ONERA 2.4. The case of an automotive company, PSA Peugeot Citroën 2.5. The case of a defense company 2.6. Introduction to knowledge-based surveillance 2.7. An example for environmental monitoring 2.8. A case of CEA monitoring in the nuclear field 2.9. The case of a Renault monitoring unit 2.10. A methodology for capitalizing on reasoning 2.11. Lessons learned from the case studies 5 3 Case Study of a Global KM Project 3.1. Articulation of Chapter 3 3.2. Introduction 3.3. From awareness to the launch of an ambitious professional activity project 3.4. Operational deployment of the project 3.5. The implementation of the KM plan 3.6. Conclusion – key success factors and perspectives 6 References 7 Index 8 End User License Agreement

2 iii Smart Innovation Set coordinated by Dimitri Uzunidis Volume 27

3 iv First published 2020 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address: ISTE Ltd 27-37 St George’s Road London SW19 4EU UK www.iste.co.uk John Wiley & Sons, Inc. 111 River Street Hoboken, NJ 07030 USA www.wiley.com © ISTE Ltd 2020 The rights of Pierre Saulais and Jean-Louis Ermine to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. Library of Congress Control Number: 2019957523 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library ISBN 978-1-78630-505-3

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Smart Innovation Set

coordinated by Dimitri Uzunidis

Volume 27

Pierre Saulais

Jean-Louis Ermine

First published 2020 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc.

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address:

ISTE Ltd

27-37 St George’s Road

London SW19 4EU

UK

www.iste.co.uk

John Wiley & Sons, Inc.

111 River Street

Hoboken, NJ 07030

USA

www.wiley.com

© ISTE Ltd 2020

The rights of Pierre Saulais and Jean-Louis Ermine to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

Library of Congress Control Number: 2019957523

British Library Cataloguing-in-Publication Data

A CIP record for this book is available from the British Library

ISBN 978-1-78630-505-3

Knowledge management (KM) is a field that is now reaching maturity.

In the academic world, KM has established itself as an autonomous field, with a constant and impressive growth in the number of academic publications devoted to it, with dozens of international scientific journals dealing with the subject, with a large number of congresses throughout the world and with the creation of dedicated learned societies. In France and in the French-speaking world, it is AGeCSO ( Association pour la Gestion des Connaissances dans la Société et les Organisations ) that brings together research laboratories interested in this field. I helped to create this association and had the honor of being its first president. This active association is now recognized and it organizes an annual congress (in France or Quebec), the 12th of which was held in France (Clermont-Ferrand) in 2019.