Gautham Pallapa - Leading with Empathy

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2 Additional Praise for Leading with Empathy Additional Praise for Leading with Empathy “As technology becomes core, most leadership roles and value streams become more and more cross-functional, and organizations must move away from silos to survive. Breaking through these functional boundaries requires a deep understanding of others’ roles, perspectives, and challenges. Gautham makes a very strong and unique case for empathy being a requirement among leaders in order for them to cultivate thriving workplaces that drive innovation.” —Dr. Mik Kersten, Founder and CEO of Tasktop and best-selling author of Project to Product “Gautham's practical guidance in Leading with Empathy could not be more timely, as leaders grapple with supporting our teams through the ongoing challenges of the pandemic. Empathy is also the foundation to acting as an effective ally and using our voices to combat systemic racism.” —Jacqui Allard, EVP Personal Financing Products, RBC “In his book, Leading with Empathy , Gautham succinctly captures today's need to build a cohesive team and a positive professional atmosphere. With anecdotes from real-life experiences, the book talks about ‘people management’ and how leaders and managers should develop new traits such as patience, empathy, and the ability to relate to diverse situations. This book serves as a guide on how leaders should become responsible in creating an environment of trust and motivation, while leading form the front exhibiting the same traits, expected from team members. A must-read for all young managers and budding entrepreneurs!” —Kaushik Madhavan, Vice President–Mobility, Frost & Sullivan “A strong leader is successful by having a vision and a drive for success, but they also have an empathy for their team that helps them inspire, motivate, and build loyalty. In this book, Gautham explores empathy in its many forms, like how recent world events such as the pandemic and racial inequity have changed us forever, and through this draws out lessons for us all to employ in everyday and in the workplace to drive a better future. His use of anecdotes, stories, and recollections helps bring these approaches to life and leaves the reader with approaches and strategies to help them empower their people and be better leaders.” —Martin Davis, CIO and Managing Partner, DUNELM Associates Ltd

3 Title Page LEADING WITH EMPATHY Understanding the Needs of Today's Workforce GAUTHAM PALLAPA

4 Copyright

5 Dedication

6 Preface

7 Acknowledgments

8 Chapter 1: Introduction Adverse Impact of a Global Pandemic Apocalypse Bingo Impact on Families and Society Humanity Needs Empathy Now More Than Ever Finding the Silver Lining in These Dark Clouds Proposing: Empathy as a Prescription for a World Overwhelmed by Adversity Lead with Empathy How This Book Is Structured Notes

9 Part I: Adversity Chapter 2: The Toll on Humanity Adversity on a Global Scale The Impact on Society Racial Inequality and the Pandemic Gender Inequality and the Pandemic Virtual Schooling Financial Impact on Industries What Can You Do to Help? Summary Notes Chapter 3: Overcoming Stress and Anxiety Understanding Stress The Three Major Stress Hormones Effects of Chronic Stress Symptoms of Stress Overload Causes of Stress Maslow's Hierarchy of Needs and the Pandemic Happy Chemicals How to Combat Stress Activities for a Healthy DOSE of Happy Chemicals Building New Happy Habits Summary Notes

10 Part II: Empathy and Leadership Chapter 4: The Power of Empathy Emotional Intelligence Empathy Types of Empathy The Difference Between Empathy and Sympathy The Benefits of Empathy Empathy Is on the Rise What Impedes Empathy Enabling Empathy Empathy in Children Summary Notes Chapter 5: Leading with Empathy Start Your Leadership Journey with Emotional Intelligence The Benefits of Exhibiting Emotional Intelligence Overcome Your Limiting Beliefs for Better Empathy Random Acts of Kindness Increase Empathy Instilling Empathy and Emotional Intelligence in Children Children Are Our Future Summary Notes

11 Part III: Empowerment Chapter 6: Enterprise Empathy Empathy Improves Productivity Empathic Leadership How to Be an Empathic Leader Improving Psychological Safety Benefits of Psychological Safety Customer Empathy Shifting to a Remote Workforce Overnight How to Develop Empathy at Work Empathy as a Core Tenet of Organizational Culture Crowdsource Empathy Hire for Empathy The Power of a Generative Culture Summary Notes Chapter 7: Employee Empathy The Benefits of Empathy in the Workplace Remote Is the New Normal How to Increase Psychological Safety A Good Work-Life Balance Summary Notes Chapter 8: Optimism, Evolution, and Empowerment Adversity in 2020 Let's Be Optimistic about Our Future Leapfrogging Innovation and Evolution Leading with Empathy Notes Chapter 9: Actions for Empathy Empathy for Adults Encouraging Empathy in Children Share Your Stories Notes

12 About the Author

13 Index

14 End User License Agreement

1 Chapter 3Table 4.1 Common Causes of Stress

2 Chapter 5Table 5.1 Applying 5-Whys Analysis to a Problem: You threw a tantrum.

1 Chapter 1Figure 1.1 How this book is structured.

2 Chapter 3Figure 3.1 Maslow's hierarchy of needs.

3 Chapter 5Figure 5.1 Star Chart for measuring daily progress.Figure 5.2 A Mood Tracker app. 7Figure 5.3 Emotional check-in with emojis.

4 Chapter 6Figure 6.1 Ron Westrum's Typology of Organizational culture.

5 Chapter 7Figure 7.1 Lean, Agile, and DevOps are transformational drivers for employee...Figure 7.2 POWER start for a meeting.

1 Cover Page

2 Table of Contents

3 Additional Praise for Leading with Empathy

4 Title Page LEADING WITH EMPATHY Understanding the Needs of Today's Workforce GAUTHAM PALLAPA

5 Copyright

6 Dedication

7 Preface

8 Acknowledgments

9 Begin Reading

10 About the Author

11 Index

12 End User License Agreement

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