Scott Mautz - Leading from the Middle

SCOTT MAUTZ

A PLAYBOOK FOR MANAGERS TO INFLUENCE UP, DOWN, AND ACROSS THE ORGANIZATION

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Library of Congress Cataloging‐in‐Publication Data is Available:

ISBN 9781119717911 (Hardcover)

ISBN 9781119717881 (ePDF)

ISBN 9781119717942 (ePub)

Cover Design: Wiley

Cover Image: © CurvaBezier/Getty Images

Author Photo: Rick Norton

To Deb and Emma:

For inspiring me through the ups, downs, and acrosses in my life .

1 Cover

2 Title Page

3 Copyright

4 Dedication

5 Introduction

6 1 The Unique Challenges of Those Who Lead from the Middle Why Is the Middle So Messy? A Reframework Rock All Your Roles Notes:

7 2 The Mindset for Leading Effectively from the Middle The Others‐Oriented Leadership Mindset The Others‐Oriented Compass Notes:

8 3 The Skillset for Leading Effectively from the Middle Adaptability Meshing Political Savviness Locking In Influence Fostering Compromise You Set the Tone Notes:

9 4 Leading Your Boss Step 1: Nature Before Nurture Step 2: Understand the Asks Step 3: Style Awareness Step 4: Get Personal Step 5: Your House in Order Step 6: Purposeful Support Specialty Steps Notes:

10 5 Leading Those Who Report to You Have Great Coaching Conversations Pinpoint Opportunity Areas Give Transformative Feedback Teach in Teachable Moments Notes:

11 6 Leading Teams Signs That You're Leading Your Team Exceptionally Well Galvanizing a Team Around Purpose Shaping How Employees Experience Your Leadership Team Setting Powerful Team Goals Influencing Team Behavior in Times of Poor Results Leading a Remote Team Notes:

12 7 Influencing Peers Foundation 1: Cultivate a Connection Foundation 2: The Golden Rule of Influence Pillar 1: Build the Right Reputation Pillar 2: Make Unexpected Investments Pillar 3: Hardwire Their Help Pillar 4: Get the Approach Right Notes:

13 8 Leading Change The Eight Truths of Leading Change The EMC 2Change Model The One‐on‐One Change Conversation Guide Notes:

14 9 Creating Your Personal MAP (Middle Action Plan)

15 Acknowledgments

16 About the Author

17 Index

18 End User License Agreement

1 Chapter 1 Figure 1.1 Lego Directives Figure 1.2 The Messy Middle

2 Chapter 2 Figure 2.1 The Others‐Oriented Compass

3 Chapter 3Figure 3.1 The Political Savviness PollFigure 3.2 The Seven Signs of Employee BurnoutFigure 3.3 The Top Six Passive‐Aggressive Email Phrases

4 Chapter 4Figure 4.1 The Managing Up Staircase

5 Chapter 5Figure 5.1 The Coaching Conversation FunnelFigure 5.2 The Prescribe vs. Guide SpectrumFigure 5.3 Ask Better QuestionsFigure 5.4 Examples of Open‐Ended Questions

6 Chapter 6Figure 6.1 The Purpose PyramidFigure 6.2 The Leadership Team Equity PyramidFigure 6.3 The Waterfall Effect

7 Chapter 7Figure 7.1 The Pillars of Peer Influence

8 Chapter 8Figure 8.1 The Change CurveFigure 8.2 The Circles of CommitmentFigure 8.3 The Degrees of Empathy Scale

9 Chapter 9Figure 9.1 Quick Reference Guide of Tools in this BookFigure 9.2 The Personal MAP (Middle Action Plan)

1 Cover Page

2 Table of Contents

3 Begin Reading

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