Марк Браун: Сбалансированная система показателей: на маршруте внедрения

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Престижная премия, ежегодно вручаемая в США компании, добившейся наибольших достижений в области всеобщего управления качеством (total quality management). — Прим. ред.

Опубликовано с разрешения Air Products and Chemicals Inc.

Опубликовано с разрешения Air Products and Chemicals Inc.