Cory Doctorow - Eastern Standard Tribe

She took his hands and kissed the knuckles of his thumbs. "Look, I don't like to talk about it-it's painful. I'm sorry he's ruining our holiday. I just won't take his calls anymore, how about that?"

"I don't care, Linda, Honestly, I don't give a rat's ass if you want to chat with your ex. I just saw how upset you were and I thought it might help if you could talk it over with me."

"I know, baby, I know. But I just need to work some things out all on my own. Maybe I will take a quick trip out west and talk things over with him. You could come if you want-there are some wicked bars in West Hollywood."

"That's OK," Art said, whipsawed by Linda's incomprehensible mood shifts. "But if you need to go, go. I've got plenty of old pals to hang out with in Toronto."

"You're so understanding," she cooed. "Tell me about your grandmother again-you're sure she'll like me?"

"She'll love you. She loves anything that's female, of childbearing years, and in my company. She has great and unrealistic hopes of great-grandchildren."

"Cluck."

"Cluck?"

"Just practicing my brood-hen."

Doc Szandor's a good egg. He's keeping the shrinks at bay, spending more time with me than is strictly necessary. I hope he isn't neglecting his patients, but it's been so long since I had a normal conversation, I just can't bear to give it up. Besides, I get the impression that Szandor's in a similar pit of bad conversation with psychopaths and psychotherapists and is relieved to have a bit of a natter with someone who isn't either having hallucinations or attempting to prevent them in others.

"How the hell do you become a user-experience guy?"

"Sheer orneriness," I say, grinning. "I was just in the right place at the right time. I had a pal in New York who was working for a biotech company that had made this artificial erectile tissue."

"Erectile tissue?"

"Yeah. Synthetic turtle penis. Small and pliable and capable of going large and rigid very quickly."

"Sounds delightful."

"Oh, it was actually pretty cool. You know the joke about the circumcisionist's wallet made from foreskins?"

"Sure, I heard it premed-he rubs it and it becomes a suitcase, right?"

"That's the one. So these guys were thinking about making drawbridges, temporary shelters, that kind of thing out of it. They even had a cute name for it: 'Ardorite.'"

"Ho ho ho."

"Yeah. So they weren't shipping a whole lot of product, to put it mildly. Then I spent a couple of weeks in Manhattan housesitting for my friend while he was visiting his folks in Wisconsin for Thanksgiving. He had a ton of this stuff lying around his apartment, and I would come back after walking the soles off my shoes and sit in front of the tube playing with it. I took some of it down to Madison Square Park and played with it there. I liked to hang out there because it was always full of these very cute Icelandic au pairs and their tots, and I was a respectable enough young man with about 200 words of Icelandic I'd learned from a friend's mom in high school and they thought I was adorable and I thought they were blond goddesses. I'd gotten to be friends with one named Marta, oh, Marta. Bookmark Marta, Szandor, and I'll come back to her once we're better acquainted.

"Anyway, Marta was in charge of Machinery and Avarice, the spoiled monsterkinder of a couple of BBD&O senior managers who'd vaulted from art school to VPdom in one year when most of the gray eminences got power-thraxed. Machinery was three and liked to bang things against other things arythmically while hollering atonally. Avarice was five, not toilet trained, and prone to tripping. I'd get Marta novelty coffee from the Stinkbucks on Twenty-third and we'd drink it together while Machinery and Avarice engaged in terrible, life-threatening play with the other kids in the park.

"I showed Marta what I had, though I was tactful enough not to call it synthetic turtle penis , because while Marta was earthy, she wasn't that earthy and, truth be told, it got me kinda hot to watch her long, pale blue fingers fondling the soft tissue, then triggering the circuit that hardened it.

"Then Machinery comes over and snatches the thing away from Marta and starts pounding on Avarice, taking unholy glee in the way the stuff alternately softened and stiffened as he squeezed it. Avarice wrestled it away from him and tore off for a knot of kids and by the time I got there they were all crowded around her, spellbound. I caught a cab back to my buddy's apartment and grabbed all the Ardorite I could lay hands on and brought it back to the park and spent the next couple hours running an impromptu focus group, watching the kids and their bombshell nannies play with it. By the time that Marta touched my hand with her long cool fingers and told me it was time for her to get the kids home for their nap, I had twenty-five toy ideas, about eight different ways to use the stuff for clothing fasteners, and a couple of miscellaneous utility uses, like a portable crib.

"So I ran it down for my pal that afternoon over the phone, and he commed his boss and I ended up eating Thanksgiving dinner at his boss's house in Westchester."

"Weren't you worried he'd rip off your ideas and not pay you anything for them?" Szandor's spellbound by the story, unconsciously unrolling and re-rolling an Ace bandage.

"Didn't even cross my mind. Of course, he tried to do just that, but it wasn't any good-they were engineers; they had no idea how normal human beings interact with their environments. The stuff wasn't self-revealing-they added a million cool features and a manual an inch thick. After prototyping for six months, they called me in and offered me a two-percent royalty on any products I designed for them."

"That musta been worth a fortune," says Szandor.

"You'd think so, wouldn't you? Actually, they folded before they shipped anything. Blew through all their capital on R&D, didn't have anything left to productize their tech with. But my buddy did get another gig with a company that was working on new kitchen stuff made from one-way osmotic materials and he showed them the stuff I'd done with the Ardorite and all of a sudden I had a no-fooling career."

"Damn, that's cool."

"You betcha. It's all about being an advocate for the user. I observe what users do and how they do it, figure out what they're trying to do, and then boss the engineers around, getting them to remove the barriers they've erected because engineers are all basically high-functioning autistics who have no idea how normal people do stuff."

The doctor chuckles. "Look," he says, producing a nicotine pacifier, one of those fake cigs that gives you the oral fix and the chemical fix and the habit fix without the noxious smoke, "it's not my area of specialty, but you seem like a basically sane individual, modulo your rooftop adventures. Certainly, you're not like most of the people we've got here. What are you doing here?"

Doctor Szandor is young, younger even than me, I realize. Maybe twenty-six. I can see some fancy tattoo-work poking out of the collar of his shirt, see some telltale remnant of a fashionable haircut in his grown-out shag. He's got to be the youngest staff member I've met here, and he's got a fundamentally different affect from the zombies in the lab coats who maintain the zombies in the felt slippers.

So I tell him my story, the highlights, anyway. The more I tell him about Linda and Fede, the dumber my own actions sound to me.

"Why the hell did you stick with this Linda anyway?" Szandor says, sucking on his pacifier.

"The usual reasons, I guess," I say, squirming.

"Lemme tell you something," he says. He's got his feet up on the table now, hands laced behind his neck. "It's the smartest thing my dad ever said to me, just as my high-school girl and me were breaking up before I went away to med school. She was nice enough, but, you know, unstable. I'd gotten to the point where I ducked and ran for cover every time she disagreed with me, ready for her to lose her shit.