Ferguson, Alex - Alex Ferguson My Autobiography

‘Roland,’ called the Queen, ‘will you tell this woman I need some work doing on my plane?’

‘Ma’am,’ said Roland, ‘I’ll attend to it right away.’

That’s what I needed him to say about my change of heart. I needed him to attend to it right away. My first point to Roland was that I needed a new contract. My existing deal would expire that summer. We needed to move fast.

The moment I made the announcement specifying the date of my departure, I knew I had made an error. Others knew it too. Bobby Robson had always said: ‘Don’t you dare retire.’ Bobby was a wonderful character. We were sitting in the house one afternoon when the phone went.

‘Alex, it’s Bobby here. Are you busy?’

‘Where are you?’ I said.

‘I’m in Wilmslow.’

‘Well come round,’ I told him.

‘I’m outside your door,’ he said.

Bobby was such a refreshing man. Even in his seventies he still wanted the Newcastle job back, after losing it early in the 2004–05 season. It was never in Bobby’s nature to embrace idleness, and he refused to accept the Newcastle post had suddenly moved beyond his capabilities. That defiance stayed with him to the end and showed how much he loved this game.

Once I had decided I would be standing down, I stopped planning. The minute I reversed that policy, I started plotting again. I told myself: ‘We need a new team.’ The energy came back. I started to feel that thrust about myself again. To the scouts I announced, ‘Let’s get cracking again.’ We were mobilising once more and it felt good.

I had no physical ailments or impediments that would have stopped me carrying on. In management you are fragile, sometimes. You wonder whether you are valued. I remember my friend Hugh McIlvanney’s Arena TV documentary trilogy on Stein, Shankly and Busby. A theme of Hugh’s study was that these men were too big for their clubs and each, in his own way, had been cut down to size. I remember big Jock saying to me about club owners and directors: ‘Remember, Alex, we are not them. We are not them. They run the club. We are their workers.’ Big Jock always felt that. It was us and them, the landowner and the serf.

What they did to Jock Stein at Celtic, apart from being distasteful, was ridiculous. They asked him to run the pools. Twenty-five trophies with Celtic, and they asked him to run the pools. Bill Shankly was never invited to join the Liverpool board and as a consequence a resentment grew in him. He even started to come to Manchester United games, or watch Tranmere Rovers. He appeared at our old training ground, The Cliff, as well as Everton’s.

No matter how good your CV, there are moments when you feel vulnerable, exposed; though in my last few years with David Gill, the base in which I operated was first-class. Our relationship was excellent. But there is a fear of failure in a manager the whole time, and you are on your own a lot. Sometimes you would give anything not to be alone with your thoughts. There were days when I would be in my office, in the afternoon, and no one would knock on my door because they assumed I was busy. Sometimes I’d hope for that rap on the door. I would want Mick Phelan or René Meulensteen to come in and say: ‘Do you fancy a cup of tea?’ I had to go and look for someone to talk to; enter their space. In management you have to face that isolation. You need contact. But they think you’re busy with important business and don’t want to go near you.

Until around 1 p.m. there would be a constant stream of people coming to see me. The youth academy guys, Ken Ramsden, the secretary, and first-team players, which was always gratifying because it meant they trusted you, often with family problems. I always adopted a positive approach to players confiding in me, even if it was to ask for a day off to deal with fatigue, or to address a contract problem.

If a player asked me for a day off, there had to be a good reason, because who would want to miss a training session at United? I would always say yes. I would trust them. Because if you said, ‘No – and why do you want one anyway?’ and they answered, ‘Because my grandmother has died,’ then you were in trouble. If there was a problem I would always want to help to find a solution.

I had people who were 100 per cent Alex Ferguson. Examples would be Les Kershaw, Jim Ryan and Dave Bushell. I brought Les in in 1987. He was one of my best-ever signings. I hired him on the recommendation of Bobby Charlton. Because I didn’t know the English scene that well, Bobby’s tips were invaluable. Les had worked at Bobby’s soccer schools and scouted for Crystal Palace. He had also worked with George Graham and Terry Venables. Bobby’s view was that Les would love to work for Manchester United. So I hooked him in. He was effervescent. So enthusiastic. Never stops talking. He would call me at 6.30 p.m. every Sunday night to update me with all the scouting reports. Cathy would come through after an hour to say, ‘Are you still on that phone?’

The moment you interrupted Les, he would accelerate. What a worker. He was a professor of chemistry at Manchester University. Dave Bushell was a headmaster who ran English schools Under-15s and I took him when Joe Brown retired. Jim Ryan was there from 1991. Mick Phelan was a player for me and became my valued assistant, apart from the spell when he left us in 1995 and rejoined in 2000 as a coach. Paul McGuinness was with me from when I joined the club. He was the son of former United player and manager Wilf McGuinness, and had been a player himself. I made him an academy coach.

Normally a manager brings an assistant and that assistant stays with him. United are a different proposition because my assistants acquired a high profile and became targets for other clubs. I lost my assistant, Archie Knox, to Rangers, two weeks before the 1991 European Cup Winners’ Cup final, and in Archie’s absence I took Brian Whitehouse to Rotterdam for the game and made sure all the backroom staff were involved.

Later I went scouting for a No. 2. Nobby Stiles said: ‘Why don’t you promote Brian Kidd?’ Brian knew the club and had transformed the local scouting network, bringing in a lot of his old pals, United men and schoolteachers who knew the local area. That was the best work Brian ever did. It was a terrific success. So I gave Brian the job. He did well in the sense that he became very friendly with the players and put on a good training session. He had been to Italy to watch the Serie A teams and brought a lot of that wisdom home.

When he left to go to Blackburn in 1998, I told him: ‘I hope you know what you’re doing.’ When a coach leaves, they always ask: ‘What do you think?’ With Archie I couldn’t get Martin Edwards to match the Rangers offer. As for Brian, I didn’t feel he was suited to management. Steve McClaren: management material, no doubt about that. What I told Steve was: you should make sure you get the right club, the right chairman. Essential. Always. West Ham and Southampton were the ones who wanted him at this stage.

From nowhere, Steve took a call from Steve Gibson, the chairman of Middlesbrough, and my advice was, ‘Absolutely no doubt, take it.’ Bryan Robson, though he had lost his job there, always spoke highly of Steve Gibson, who was young, fresh, and always willing to put his money in. They had a great training ground. ‘That’s your job,’ I told Steve.

Organised, strong and always looking for new ideas, Steve was made for management. He was effervescent and energetic with a good personality.

Carlos Queiroz, another of my No. 2s, was brilliant. Just brilliant. Outstanding. An intelligent, meticulous man. The recommendation to hire him came from Andy Roxburgh, at a time when we were beginning to look at more southern-hemisphere players and perhaps needed a coach from beyond the northern European nations, and one who could speak another language or two. Andy was quite clear. Carlos was outstanding. He had coached South Africa, so I called in Quinton Fortune one day for his opinion. ‘Fantastic,’ said Quinton. ‘To what level, do you think?’ ‘Any,’ said Quinton. ‘Well,’ I thought, ‘that will do me.’