Christer Holloman - Transactional to Transformational

1 Cover

2 Title Page Transactional to Transformational How Banks Innovate By Christer Holloman

3 Copyright This edition first published 2021 Copyright © 2021 by Christer Holloman. Registered office John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at www.wiley.com . All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher. Wiley publishes in a variety of print and electronic formats and by print‐on‐demand. Some material included with standard print versions of this book may not be included in e‐books or in print‐on‐demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com . For more information about Wiley products, visit www.wiley.com . Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The publisher is not associated with any product or vendor mentioned in this book. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom. If professional advice or other expert assistance is required, the services of a competent professional should be sought. Library of Congress Cataloging-in-Publication Data is Available: ISBN 978‐1‐119‐79128‐7 (hardback) ISBN 978‐1‐119‐79132‐4 (ePub) ISBN 978‐1‐119‐79129‐4 (ePDF) Cover Design: Wiley Cover Image: © Liu zishan/Shutterstocks

4 Dedication Conor Thank you for your support throughout this process You are destined for greatness

5 Foreword

6 Introduction

7 Part I: Buy Chapter 1: Lloyds Banking GroupCase: Thought Machine Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 2: BBVACase: Propel Ventures Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 3: MetroCase: RateSetter Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 4: J.P. MorganCase: InstaMed Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next

8 Part II: Build Chapter 5: Crédit AgricoleCase: La Fabrique Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 6: National Australia BankCase: QuickBiz Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 7: CitiCase: Spring by Citi Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 8: Bank of AmericaCase: Erica Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 9: INGCase: Yolt Executive Summary Introductions Background Problem Solution Solution Delivery Results Key Learnings What's Next Chapter 10: SantanderCase: Sim Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next

9 Part III: Partner Chapter 11: Deutsche BankCase: Deposit Solutions Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 12: Danske BankCase: +Impact, TheHub, Danske Bank Growth Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 13: SwedbankCase: Swish Executive Summary Introductions Background Problem Solution Delivery Results Lessons Learned What's Next Chapter 14: Standard CharteredCase: Mox Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next

10 Part IV: Bonus: Ways of Working Chapter 15: N26Case: Tech Hubs Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next Chapter 16: Royal Bank of CanadaCase: NOMI and MyAdvisor Executive Summary Introductions Background Problem Solution Delivery Results Learnings What's Next

11 Index

12 End User License Agreement

1 Cover

2 Table of Contents

3 Begin Reading

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