Кэтрин Стотхарт: Как ладить со всеми. Уверенность и харизма в общении с любым типом личности

Chapter 1

1. Burkeman, O from an article in The Guardian newspaper 7 January 2016

2. Berens, L Understanding yourself and others: An Introduction to Interaction Styles 2.0

3. Goleman, D (1996) Emotional Intelligence: Why it can matter more than IQ

4. Gardner, H (1983) Frames of Mind

5. Ekman, P (1992) ‘Facial expression of emotion – new findings, new questions', Psychological Science

6. Salovey, P and Mayer, J D (1990) ‘Emotional Intelligence', Imagination, Cognition and Personality

7. Goleman, Boyatzis and McKee (2013) Primal Leadership: Unleashing the Power of Emotional Intelligence

8. De Waal, F (2009) The Age of Empathy; Nature's Lessons for a Kinder Society

9. Newman, M (2014) Emotional Capitalists: The Ultimate Guide to Developing Emotional Intelligence for Leaders

10. Uwe Krueger on BBC Radio 4 ‘In the Balance – EI and Business', January 2014

11. Sigal Barsade, Professor of Management, Wharton School, University of Pennsylvania on BBC Radio 4 as above

12. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us

13. Eagleman, D (2015) The Brain: The Story of You

14. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us

15. Adelson, E, Professor of Vision Science at MIT, 1995

16. McGurk, H and MacDonald, J (1976) ‘Hearing Lips and Seeing Voices', Nature 264

17. Berger, J (2016) Invisible Influence: the hidden forces that shape behaviour

18. Loftus, E (1999) ‘Lost in the mall: Misrepresentations and misunderstandings', Ethics & Behavior

19. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us

20. Eagleman, D (2015) The Brain: The Story of You

21. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us, p 104

22. Peters, S The Inner Chimp

23. Mehrabian, A (1981) Silent Messages: Implicit Communication of Emotions and Attitudes

24. Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want

25. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us

26. Self, R (ed) (2005) The Neville Chamberlain Diary Letters: The Downing Street Years

27. Cook, M (1998) Personnel Selection: Adding Value through People

28. Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want, p 31

29. Vanderbilt, T (2016) You May Also Like: Taste in an Age of Endless Choice

30. Maddocks, J (2014) Emotional Intelligence at Work – how to make change stick

Chapter 2

1. Nash, S (2011) Contextual Coaching

2. Costa, P and McCrae, R (1985) The NEO Personality Inventory Manual

3. Cain, S (2012) Quiet: The Power of Introverts in a World that Can't Stop Talking

4. Kendall, E (1998) Myers Briggs Type Indicator: European English Edition

Chapter 3

1. Marston, W M (1928) Emotions of Normal People

2. Berens, L (2011) Interaction Essentials: Three keys to effective relationships in the workplace and beyond

3. Nash, S (2011) Contextual Coaching

4. Cole, A www.cole-face.co.uk

Chapter 4

1. Thomas Kilmann conflict inventory

Chapter 5

1. Thomas Kilmann conflict inventory

Chapter 6

1. Thomas Kilmann conflict inventory

Chapter 7

1. Thomas Kilmann conflict inventory

Chapter 8

1. Newman, M (2014) Emotional Capitalists: The Ultimate Guide to Developing Emotional Intelligence for Leaders

2. Heinrichs, J (2013) Thank you for Arguing: What Aristotle, Lincoln, and Homer Simpson can teach us about the Art of Persuasion

Chapter 13

1. Mehrabian, A (1981) Silent messages: Implicit communication of emotions and attitudes

2. O'Connor, J and Seymour, J (1990) Introducing NLP: Psychological Skills for Understanding and Influencing People

3. Powell, J (1999) Why am I afraid to tell you who I am?

4. Galbraith, J K (1971) Economics, Peace and Laughter

5. Senge, P (1994) The Fifth Discipline Fieldbook

Chapter 14

1. Goleman, D, Boyatzis, R and McKee, A (2004) Primal Leadership

2. Corporate Leadership Council

3. Sigal Barsade, Prof of Management, Wharton School, University of Pennsylvania on BBC Radio 4 ‘In the Balance – EI and Business', January 2014

4. Eagleman, D (2015) The Brain: the Story of You

5. O'Connor, J and Seymour, J (1990) Introducing NLP

6. Cuddy, A (2015) Presence: Bringing Your Boldest Self to Your Biggest Challenges

Chapter 15

1. French, J and Raven, B (1959) The Bases of Power

2. Milgram, S (1963) ‘Behavioral Study of Obedience' Journal of Abnormal and Social Psychology 67

3. McClelland, D and Burnham, D (1976) ‘Power is the great motivator' Harvard Business Review

4. Keltner, D (2016) The Power Paradox: how we gain and lose influence

5. Eddo-Lodge, R (2017) Why I'm No Longer Talking to White People about Race

6. Hymowitz, C and Schellhardt, T (1986) ‘The Glass Ceiling: Why Women Can't Seem to Break the Invisible Barrier that Blocks them from the Top Jobs', Wall Street Journal

7. Noam Chomsky quoted in The Guardian newspaper, 11 May 2017

8. Owen, N (2015) Charismatic to the Core: a fresh approach to authentic leadership

9. Fox Cabane, Olivia (2012) The Charisma Myth: master the art of personal magnetism

10. Schutz, W (1958) FIRO: a three-dimensional theory of interpersonal behaviour

11. Burnett, D (2016) The Idiot Brain: a neuroscientist explains what your head is really up to

12. Cox, B (2017) Jo Cox: more in common

Chapter 16

1. Ernst, F (1971) The OK Corral: the grid for get-on-with in Transactional Analysis Journal

2. Pink, D (2009) Drive: The surprising truth about what motivates us

3. Neenan, M and Dryden, W (2002) Life Coaching: A Cognitive Behavioural Approach

Chapter 17

1. Peston, Robert, BBC's Economics editor writing in 2013 in The Telegraph about his wife's death from cancer

2. Yerkes, R M, Dodson, J D (1908). ‘The relation of strength of stimulus to rapidity of habit-formation'. Journal of Comparative Neurology and Psychology.

3. Hackston, J and Moyle, P (2013) Stress doesn't have to be distressing: understanding stress and building resilience

4. McGee, P (2011) S.U.M.O. The Straight-talking Guide to Succeeding in Life

5. Pink, D (2011) Drive: the surprising truth about what motivates us

6. Kleitman, N, ‘Basic rest-activity cycle—22 years later', Journal of Sleep Research & Sleep Medicine, Vol 5(4), Dec 1982, pp 311–17

7. Schwartz, T and McCarthy, C, ‘Manage your Energy not your Time', Harvard Business Review, October 2007

8. Friedman, L F and Loria, K (2016) ‘11 Scientific Reasons you should be spending more time outside', Business Insider UK