Фонс Тромпенаарс - 100 ключевых моделей и концепций управления

8. Taken from: Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., Schlesinger, L. A. (1994) ‘Putting the Service Profit Chain to Work’, Harvard Business Review , March — April, pp. 164–174.

9. Taken from: Jones, T. O., Sasser, W. E. (1995) ‘Why Satisfied Customers Defect’, Harvard Business Review , November — December, pp. 88–99.

10. Taken from: Li, C., Solis, B. (2013) The Seven Success Factors of Social Business Strategy , New York, Jossey-Bass.

1. Taken from: Arthur, J. B., Kim, D. O. (2005) ‘Gainsharing and Knowledge Sharing: The Effects of Labour — Management Co-operation’, The International Journal of Human Resource Management , 16:9, pp. 1564–1582.

2. Interpretation of ideas found in: Herzberg, F. (1968) ‘One More Time: How do you motivate employees?’ Harvard Business Review , January — February, pp. 53–62.

3. Interpretation of ideas found in: McGregor, D. M. (2005) The Human Side of Enterprise — annotated edition, New York, McGraw-Hill.

4. Taken from: Greiner, L. E. (1998) ‘Evolution and Revolution as Organizations Grow’, Harvard Business Review , May — June, pp.55–68.

5. Interpretation of ideas found in: Appelbaum, E., Bailey, T., Berg, P., Kalleberg, A. (2000) Manufacturing Advantage: Why High-Performance Work Systems Pay Off , New York, Cornell University Press.

6. Taken from: Ulrich, D. (1997) Human Resource Champions: The Next Agenda for Adding Value and Delivering Results , Boston, Harvard Business School Press.

7. Interpretation of ideas found in: Bruel, M., Colsen, C. (1998) De geluksfabriek: over het binden en boeien van mensen in organisaties , Schiedam, Scriptum Books.

8. Interpretation of ideas found in: Paauwe, J. (2004) HRM and Performance: Achieving Long-Term Viability , Oxford, Oxford University Press.

9. Interpretation of ideas found in: Van der Heijde, C., Van der Heijden, B. (2006) ‘A Competence-Based and Multidimensional Operationalization and Measurement of Employability’, Human Resource Management , 45:3, pp. 449–476.

1. Interpretation of ideas found in: Drucker, P. F. (1976) ‘What Results Should You Expect? A User’s Guide to MBO’, Public Administration Review , vol. 36:1, pp. 12–19.

2. Taken from: Stern, C. W., Deimler, M. S. (2006) The Boston Consulting Group on Strategy , 2nd ed., Hoboken, John Wiley.

3. Taken from: www.mckinsey.com.

4. Taken from: Porter, M. E. (1985) Competitive Advantage: Creating and Sustaining Superior Performance , New York, The Free Press. (Портер М. Конкурентное преимущество. Как достичь высокого результата и обеспечить его устойчивость. — М.: Альпина Паблишер, 2008.)

5. Taken from: Birkigt, K., Stadler, M. M., Funck, H. J. (1986) Corporate Identity, Grundlagen, Funktionen, Fallspielen, Landsberg an Lech , Verlag Moderne Industrie.

6. Interpretation of ideas found in: Hammer, M., Champy, J. (2003) Reengineering the Corporation: A Manifesto for Business Revolution , New York, HarperCollins. (Хаммер М., Чампи Д. Реинжиниринг корпорации. Манифест революции в бизнесе.— М.: Манн, Иванов и Фербер, 2011.)

7. Taken from: Kaplan, R. S., Norton, D. P. (1996) The Balanced Scorecard: Translating Strategy into Action , Boston, Harvard Business School Press. (Каплан Р., Нортон Д. Сбалансированная система показателей. От стратегии к действию. — М.: Олимп-Бизнес, 2006.)

8. Taken from: www.web-strategist.com

1. Taken from: Blake, R. R., Mouton, J. S., Barnes, L. B., Greiner, L. E. (1964) ‘Breakthrough in Organization Development’, Harvard Business Review , 42(6), 133–155.

2. Taken from: Hersey P., Blanchard, K., Johnson, D. E. (2012) Management and Organizational Behavior , 10th ed., Englewood Cliffs, Prentice Hall.

3. Interpretation of ideas found in: Trompenaars, F., Voerman, E. (2009) Servant Leadership Across Cultures , Oxford, Infinite Ideas.

4. Taken from: Kotter, J. P. (2012) Leading Change , Boston, Harvard Business School Press. (Коттер Дж. П. Впереди перемен. — М.: Олимп-Бизнес, 2016.)

5. Taken from: Coombs, W. T., Holladay, S. J. (2012) T he Handbook of Crisis Communication , Oxford, Wiley-Blackwell.

6. Taken from: Collins, J. C. (2001) Good to Great: Why some Companies Make the Leap… and Others Don’t , New York, HarperCollins. (Коллинз Дж. От хорошего к великому. Почему одни компании совершают прорыв, а другие нет…— М.: Манн, Иванов и Фербер, 2011.)

7. Taken from: Snowden, D. J., Boone, M. E. (2007) ‘A Leader’s framework of decision making’, Harvard Business Review , November, pp. 69–76.

8. Taken from: Welch, M. (2011) ‘The Evolution of the Employee Engagement Concept: Communication Implications’, Corporate Communications: An International Journal , 16:4, pp. 328–346.

1. Interpretation of ideas found in: Aristotle, Ars Rhetorica ( http://classics.mit.edu/Aristotle/rhetoric.1.i.html). (Аристотель. Риторика (русскоязычное издание: М., 1978).)

2. Interpretation of ideas found in: Strong, E. K. (1925) ‘Theories of Selling’, Journal of Applied Psychology , vol. 9, pp. 75–86.

3. Taken from: Brigham, E. F., Ehrhardt, M. C. (2013) Financial Management: Theory & Practice , 14th ed., Mason, South-Western / Cengage. (Бригхем Ю. Ф., Эрхардт М. С. Финансовый менеджмент. — СПб.: Питер, 2007.)

4. Interpretation of ideas found in: Jorsini, J. N. (2013) The Essential Deming: Leadership Principles from the Father of Quality , New York, McGraw-Hill.

5. Interpretation of ideas found in: Osborn, A. F. (1963) Applied Imagination: Principles and Procedures of Creative Problem Solving (3rd Ed.), New York, Charles Scribner’s Sons.

6. Interpretation of ideas found in: Leary, T. (1957) Interpersonal Diagnoses of Personality , Oxford, Ronald Press.

7. Interpretation of ideas found in: Koestler, A. (1964) The Act of Creation , London, Hutchinson.

8. Interpretation of ideas found in: Tuckman, B. W. (1965) ‘Developmental Sequence in Small Groups’, Psychological Bulletin , 63:6, pp. 384–399.

9. Interpretation of ideas found in: Bracken, D. W., Timmreck, C. W., Church, A. H. (2001) The Handbook of Multisource Feedback , San Francisco, Jossey-Bass.

10. Interpretation of ideas found in: de Bono, E. (1967) The Use of Lateral Thinking , London, Jonathan Cape; and de Bono, E. (1999) Six Thinking Hats , London, Little, Brown and Company. (де Боно Э. Латеральное мышление. — Минск: Попурри, 2005; де Боно Э. Шесть шляп мышления. — Минск: Попурри, 2006.)

11. Interpretation of ideas found in: Robinson, W. L. (1974) ‘Conscious Competency — The Mark of a Competent Instructor’, The Personnel Journal , 53:7, pp. 538–539.

12. Taken from: Vaughn, R. (1980) ‘How Advertising Works: A Planning Model’, Journal of Advertising Research , 20:5, pp27–33.