Thomas Friedman - The World is Flat

So as the how-we-globalize forces drifted away, and as the number of Third World people benefiting from globalization began to grow, and as America under the Bush administration began to exercise more unilateral military power, the anti-American element in the antiglobalization movement began to assume a much louder voice and role. As a result, the movement itself became both more anti-American and more unable and unwilling to play any constructive role in shaping the global debate on how we globalize, precisely when such a role has become even more important as the world has gotten flatter. As Hebrew University political theorist Yaron Ezrahi so aptly noted, “The important task of enlisting the people's power to influence globalism-making it more compassionate, fair, and compatible with human dignity-is way too important to be wasted on crass anti-Americanism or left in the hands of only anti-Americans.”

There is a huge political vacuum now waiting to be filled. There is a real role today for a movement that could advance the agenda of how we globalize-not whether we globalize. The best place such a movement could start is rural India.

“Both the Congress [Party] and its left allies would be risking India's future if they draw the wrong conclusion from this [2004] election,” Pratap Bhanu Mehta, who heads the Center for Policy Research in Delhi, wrote in The Hindu newspaper. “This is not a revolt against the market, it is a protest against the state; this is not resentment against the gains of liberalization, but a call for the state to put its house in order through even more reform... The revolt against holders of power is not a revolt of the poor against the rich: ordinary people are far less prone to resent other people's success than intellectuals suppose. It is rather an expression of the fact that the reform of the state has not gone far enough.”

This is why the most important forces righting poverty in India today, in my view, are those NGOs righting for better local governance, using the Internet and other modern tools of the flat world to put a spotlight on corruption, mismanagement, and tax avoidance. The most important, effective, and meaningful populists in the world today are not those handing out money. They are those with an agenda to drive reform retail at the local level in their countries-to make it easier for the little man or woman to register his or her land, even if they are squatters; to start a business, no matter how small; and to get minimal justice from the legal system. Modern populism, to be effective and meaningful, should be about reform retail -making globalization workable, sustainable, and fair for more people by improving their local governance, so that the money that has already been earmarked for the poor actually gets to them and so that their natural entrepreneurship can get unlocked. It is through local government that people plug into the system and get to enjoy the benefits of the flattening world rather than just observe them. The average Indian villagers cannot be like the Indian high-tech companies and just circumvent the government by supplying their own electricity, their own water resources, their own security, their own bus system, and their own satellite dishes. They need the state for that. The market cannot be counted on to make up for the failure of the state to deliver decent governance. The state has to get better. Precisely because the Indian state opted for a globalization strategy in 1991 and abandoned fifty years of socialism-which had brought its foreign reserves to near zero-New Delhi had reserves in 2004 of $100 billion, giving it the resources to help more of its people into the flat arena.

Ramesh Ramanathan, an Indian-born former Citibank executive who returned to India to lead an NGO called Janaagraha, dedicated to improving local governance, is precisely the kind of new populist I have in mind. “In India,” he said, “clients of public education are sending a signal about the quality of service delivery: Whoever can afford to opt out does so. The same goes for health care. Given the escalating costs of health care, if we had a solid public health-care system, most citizens would opt to use it, not just the poor. Ditto for roads, highways, water supply, sanitation, registration of births and deaths, crematoria, driver's licenses, and so on. Wherever the government provides these services, it [should be] for the benefit of all citizens. [But] in fact, in some of these, like water supply and sanitation, the poor are actually not even getting the same basic services as the middle class and the rich. The challenge here is therefore universal access.” Getting NGOs that can collaborate on the local level to ensure that the poor get the infrastructure and budgets to which they are entitled could have a major impact on poverty alleviation.

So although this may sound odd coming from me, it is totally consistent with this whole book: What the world doesn't need now is for the antiglobalization movement to go away. We just need it to grow up. This movement had a lot of energy and a lot of mobilizing capacity. What it lacked was a coherent agenda for assisting the poor by collaborating with them in a way that could actually help them. The activist groups that are helping alleviate poverty the most are those working at the local village level in places like rural India, Africa, and China to spotlight and fight corruption and to promote accountability, transparency, education, and property rights. You don't help the world's poor by dressing up in a turtle outfit and throwing a stone through McDonald's window. You help them by getting them the tools and institutions to help themselves. It may not be as sexy as protesting against world leaders in the streets of Washington and Genoa, and getting lots of attention on CNN, but it is a lot more important. Just ask any Indian villager.

Collaboration in poverty alleviation is not just for NGOs. It is also for multinational corporations. The rural poor in India, Africa, and China represent a huge market, and it is possible to make money there and serve them -if companies are ready to collaborate horizontally with the poor. One of the most interesting examples I have come across of this form of collaboration is a program run by Hewlett-Packard. HP is not an NGO. HP began with a simple question: What do poor people need most that we could sell to them? You cannot design this stuff in Palo Alto; you have to cocreate with the user-customer beneficiary. In order to answer that question, HP created a public-private partnership with the national government in India and the local government in Andhra Pradesh. Then a group of HP technologists convened a series of dialogues in the farming village of Kuppam. It asked residents two things: What are your hopes for the next three to five years? and What changes would really make your lives better? To help the villagers (many of them illiterate) express themselves, HP used a concept called graphic facilitation, whereby when people voiced their dreams and aspirations, a visual artist whom HP brought over from the United States drew images of those aspirations on craft paper put up on the walls around the room.

“When people, particularly people who are illiterate, say something and it gets immediately represented on the wall, they feel really validated, and therefore they get more animated and more engaged,” said Maureen Conway, HP's vice president for emerging market solutions, who headed the project. “It raises self-esteem.” Once these poor farmers living in a remote village got loose, they really started aspiring. “One of them said, 'What we really need here is an airport,'” said Conway.

After the visioning sessions were complete, HP employees spent more time in the village just observing how people lived. One technological thing missing in their lives was photography. Conway explained: “We noticed that there was a big demand for having pictures taken for identification purposes, for licenses, for applications and government permits, and we said to ourselves, 'Maybe there is an entrepreneurial opportunity here if we can turn people into village photographers.' There was one photo studio in downtown Kuppam. Everyone around [is] farmers. We noticed that people would come back in from villages on a bus, spend two hours, get their pictures taken, come back a week later for the pictures, and find out that they were not done or done wrong. Time is as important for them as for us. So we said, 'Wait a minute, we make digital cameras and portable printers. So what is the problem?' Why doesn't HP sell them a bunch of digital cameras and printers? The villagers came back with a very short answer: 'Electricity.' They had no assured supply of electricity and little money to pay for it.