The Queen could probably sense that I wasn’t going to give up, so she instructed me to say one word: ‘furious’. ‘Fyer-ri-ous,’ I responded.
‘No, fee-or-ree-ous,’ said Her Majesty, in perfect received pronunciation. After several more attempts, I finally cracked it and Her Majesty exclaimed, ‘Yes!’ and her finger went up in the air, followed shortly by, ‘Not sick as a parrot’. And that was it – my one and only elocution lesson, and from The Queen herself. From then on, I listened and tried my best to speak properly – even adding an aitch to words where it didn’t exist – but in the end I gave up: it was just too much effort. Ever since I’ve stuck to being myself, a girl from Liverpool and a proud Liverpudlian, too.
In The Splash with the dogs in Windsor Home Park in 1998.
LET ME TAKE
YOU AMONG THE
NIGHT STARS
In August 1994, four months after I had started working for The Queen, it was time for my first trip to Balmoral. Needless to say, I was very excited whenever one of these ‘firsts’ came around: my first visit to Windsor, my first trip on the Royal Train, my first Trooping the Colour. But I was particularly looking forward to seeing Balmoral Castle, where the Royal Family take their holiday each year. I was intrigued to see whether Her Majesty would have time to relax – to me, it seemed that she never stopped working.
On our first night, I remember gazing up at the night sky and noticing how brightly the stars shone out from the darkness. I’d always loved star-gazing and I find it a very calming experience. I vividly recall thinking how lucky I was to be standing in the majestic grounds of that historic building. A few days later, I relayed this to Her Majesty, with whom I now felt quite comfortable to enjoy some casual chat, and told her how much I loved gazing at the stars. It turned out that The Queen shared this passion and we looked out of the window into the darkness together. She pointed out the various constellations – the Plough, Ursa Major and Cassiopeia – and I mentioned that I had brought a telescope with me, a present from my family for my fortieth birthday. Her Majesty suggested that as it was a very clear, cold night, I should wrap up, go outside, and stand in front of the Castle shortly before midnight for the best view. I pointed out that the police probably wouldn’t appreciate me setting off all the alarms in the middle of the night, so instead, I asked if I could take a car to drive up to the Glenshee – one of the Highlands’ highest peaks. The Queen thought I was crazy and was reluctant to let me drive there alone, so she asked one of her duty protection officers to escort me.
Equipped with my telescope, its stand, binoculars, and a flask of coffee, my slightly begrudging escort and I made our way into the night. On top of Glenshee, the view was breathtaking. With the headlights turned off and the protection officer freezing in the car, I started scanning the sky and admiring the stars and constellations. It was the very first time I ever saw the Milky Way and I remember feeling quite emotional. Eventually I was persuaded by the officer to return to the Castle, but I had my head through the sun roof throughout the journey back, wielding my binoculars, reluctant to say goodbye to the stars. The next morning, I was full of excitement. I rushed up to Her Majesty and could not stop talking about how wonderful the experience had been. She must have thought, thank goodness it will be a while before she does that again. But every time I return to Balmoral, before I go to sleep, I open my bedroom window and gaze at the sky for several minutes. It always reminds me of that conversation with Her Majesty when I discovered a shared passion and the fact that, because of her thoughtful gesture, I saw the Milky Way for the first time.
Taking a walk in Balmoral grounds in 1998 – note the high heels!
Beauty within the castle grounds.
The Queen at a State Banquet in 2011.
LEADING LADIES
As I began to settle into life in the Palace, I knew it was important to start standing my ground and fighting my corner. When I was asked to do something, I did it efficiently and thoroughly, but I soon became aware that I was also ruffling feathers.
Back then, the Royal Household was very male dominated. It had long been a place where traditions were upheld and routines were followed. On one occasion, I remember being told that only after twelve years as a staff member would I be allowed to have an opinion. Needless to say, I was not happy with this – I would only ever act in Her Majesty’s best interests and yet I often felt patronised and belittled.
As I began to get to know Her Majesty, I could not help but reflect on her role as a female monarch. I thought too of Queen Victoria, who ascended the throne at the very young age of eighteen, and the responsibility she bore. Victoria ruled alongside governments where all their members were men, and although Her Majesty’s reign has seen a greater female presence politically, she must also have felt the same pressure to prove herself as a young, recently married female monarch. In the face of condescension and old-fashioned attitudes, I found inspiration in The Queen and the women who ruled before her and was determined to defend my right to be heard as a member of the Royal Household.
I now know that my tendency to be forthright was a breath of fresh air for many of my colleagues, but it took me quite some time to learn the right approach when it came to expressing myself. In fact, I even became known as AK47 and The Queen’s Gatekeeper, which I take as a compliment as it demonstrates my determination to be taken seriously.
Even now, after twenty-five years, I still admire The Queen as a strong, powerful woman and I find great inspiration not only in her courage, but also in her humility and gentle humour. She has taught me so much over the years and has always encouraged me to stay true to myself while being open to the opinions of others, even if I don’t share them. I know that her guidance has made me a better person, and for that I am eternally grateful.
The Queen and King Yang Dipertuan Agong of Malaysia during the Commonwealth Games in Kuala Lumpur in 1998.
BACK TO FRONT
OR FRONT TO
BACK?
I’ve learned countless new skills and techniques during my years working for The Queen. Even now I face new challenges when it comes to creating Her Majesty’s outfits, but I always keep one thing in mind on a day-to-day basis: to trust my instincts. I learned this valuable lesson soon after I joined the Royal Household, and one memorable occasion will stay with me as a reminder of how important it is to speak up.
A year after Peggy Hoath retired, in the autumn of 1995, I was promoted to Senior Dresser. Peggy had worked for The Queen for over thirty-five years, and knew all the tricks of the trade. Her standards were so high that I thought I would never be able to reach them. But I listened and learned, and everything she taught me is still carried out to this day.
Then, in 1998, although I wasn’t yet in charge of designing The Queen’s wardrobe, I did assist in choosing appropriate outfits for each occasion. We were planning for Her Majesty’s upcoming tour of Malaysia, where she would be closing the Commonwealth Games in Kuala Lumpur. As the weather is so warm over there, it was decided that Her Majesty would wear a dress but no jacket or coat, and she chose a vibrant deep coral for the outfit and matching hat. Designs were drawn up and a brief was sent to the milliner. Sketches were done for the hat and, due to Her Majesty’s busy schedule, the hat was delivered at the last minute. Her Majesty didn’t have a chance to try it on and I didn’t have a chance to look it over before it was packed up.
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