Christine M. Piotrowski - Professional Practice for Interior Designers

1 Cover

2 PREFACE

3 ACKNOWLEDGMENTS

4 PART 1: The Profession CHAPTER 1: Interior Design asa Profession WHY STUDY PROFESSIONAL PRACTICE? WHAT IS A PROFESSION? DEFINING THE PROFESSION PROFESSIONAL AND SOCIAL RESPONSIBILITY HISTORICAL OVERVIEW INTERIOR DESIGN VALUE THE BUSINESS OF INTERIOR DESIGN WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS KEY NAMES ORGANIZATIONS WHAT WOULD YOU DO? REFERENCES CHAPTER 2: Professional Advancement EDUCATIONAL PREPARATION INTERNSHIPS LIFELONG LEARNING PROFESSIONAL CERTIFICATION LICENSING AND REGISTRATION PROFESSIONAL ASSOCIATIONS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS ORGANIZATIONS WHAT WOULD YOU DO? REFERENCES CHAPTER 3: Going Global GLOBAL DESIGN WORK PROFESSIONAL PRACTICE IN A GLOBAL MARKET CULTURAL SENSITIVITY INTERNATIONAL ETIQUETTE WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES

5 PART 2: Career Paths CHAPTER 4: Where Do Designers Work? HOW DO DESIGNERS WORK? TYPES OF WORK ENVIRONMENTS COLLABORATION EXPECTATIONS YOUR FIRST JOB ON‐THE‐JOB STRATEGIES MAKING A CAREER CHANGE WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 5: Professional Options A PERSONAL MISSION STATEMENT PERSONAL AND PROFESSIONAL GOALS CAREER DECISIONS DESIGN CAREER SPECIALTIES WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 6: The Job Search THE SEARCH IS ON RESUMES THE COVER LETTER PORTFOLIOS HOW EMPLOYERS REVIEW RESUMES AND COVER LETTERS THE JOB INTERVIEW TYPICAL INTERVIEW QUESTIONS ILLEGAL QUESTIONS FOLLOW‐UP WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCE

6 PART 3: Professional Responsibility CHAPTER 7: Ethics and Professional Conduct ETHICAL STANDARDS ETHICS IN THE BUSINESS ENVIRONMENT PROFESSIONAL CONDUCT WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 8: Legal Responsibilities THE LEGAL ENVIRONMENT OF INTERIOR DESIGN PRACTICE CRIMINAL VERSUS TORT LAW NEGLIGENCE INTENTIONAL TORTS INTELLECTUAL PROPERTY—COPYRIGHT CODE COMPLIANCE WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES

7 PART 4: Defining the Project CHAPTER 9: Project Compensation and Design Fees CALCULATING THE BILLING RATE WHICH COMPENSATION METHOD? ESTIMATING DESIGN FEES INDIRECT JOB COSTS METHODS FOR SETTING DESIGN FEES WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? CHAPTER 10: Preparing Design Contracts DEFINITION AND BASIC ELEMENTS OF A CONTRACT LETTER OF AGREEMENT OR CONTRACT? PROPOSALS VERSUS CONTRACTS CONTRACT FORM AND THE STATUTE OF FRAUDS DEVELOPING THE DESIGN CONTRACT CONTENT FORMALITIES INTERIOR DESIGN CONTRACTS: CONTENT AND FORM PERFORMANCE AND BREACH TERMINATION BY AGREEMENT AVOIDING CONTRACT DISPUTES WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 11: Trade Sources INTERNET SOURCING MANUFACTURERS SALES REPRESENTATIVES MARTS, SHOWROOMS, AND MARKET CENTERS LOCAL SHOWROOMS RETAIL SPECIALTY STORES MANUFACTURER'S DEALERS TRADES AND CRAFTS RESOURCES CONSTRUCTION CONTRACTORS SELECTING TRADE SOURCES WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? CHAPTER 12: Product Pricing PRICING PRICING TERMS DISCOUNTS SELLING PRICES DEPOSITS, DOWN PAYMENTS, AND RETAINERS FREIGHT AND FOB DELIVERY AND INSTALLATION CHARGES SALES AND USE TAXES WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 13: The Selling of Goods: The Uniform Commercial Code and Warranties HISTORIC OVERVIEW OF THE UCC UCC DEFINITIONS THE BUYER'S RIGHTS AND OBLIGATIONS THE SELLER'S RIGHTS AND OBLIGATIONS STATUTE OF FRAUDS THE SALES CONTRACT ELECTRONIC AGREEMENTS AND SIGNATURES SALES ON APPROVAL TITLE RISK WARRANTIES AND PRODUCT LIABILITY WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES

8 PART 5: Project Delivery CHAPTER 14: Building Client Relationships UNDERSTANDING YOUR CLIENT BUYER DEMOGRAPHICS THE BUYER DECISION‐MAKING PROCESS CREATING CUSTOMER LOYALTY MANAGING CUSTOMER EXPECTATIONS BRINGING VALUE TO CLIENTS THROUGH DESIGN NEGOTIATING CONFIDENTIALITY GOOD IMPRESSIONS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 15: The Project Management Process WHAT IS PROJECT MANAGEMENT? THE ROLE OF THE DESIGNER/SPECIFIER PHASES OF AN INTERIOR DESIGN PROJECT STAKEHOLDERS SELECTING PROJECT TEAMS PROJECT DELIVERY METHODS BUILDING INFORMATION MODELING (BIM) RISK MANAGEMENT VALUE ENGINEERING PLAN REVIEW BOARDS PROJECT SCHEDULES PROJECT BUDGETING MANAGING AND RECORDING YOUR TIME PROJECT FILES OR JOB BOOKS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 16: Contract Documents and Specifications CONTRACT DOCUMENTS SPECIFICATIONS SPECIFICATIONS ORGANIZATION SUSTAINABLE PRODUCT SPECIFICATIONS CONSTRUCTION AGREEMENT COMPETITIVE BIDDING MODIFICATIONS SUBMITTALS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 17: Contract Administration: Construction and Order Processing CONTRACT ADMINISTRATION: CONSTRUCTION CONTRACT ADMINISTRATION: PROCUREMENT AND ORDER PROCESSING SHIPPING AND FREIGHT EXPEDITING WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? CHAPTER 18: Contract Administration: Delivery and Project Closeout DELIVERY AND INSTALLATION PROJECT CLOSEOUT POSTOCCUPANCY AND FOLLOW‐UP WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO?

9 PART 6: Establishing an Interior Design Practice CHAPTER 19: Creating and Managing an Interior Design Practice MOTIVATIONS FOR BUSINESS OWNERSHIP UNDERSTANDING THE RISKS OF BUSINESS OWNERSHIP ADVANTAGES AND DISADVANTAGES OF BUSINESS OWNERSHIP TYPES OF PRACTICE ORGANIZATIONS WORKING ALONE BUYING AN EXISTING BUSINESS THE STAGES OF A BUSINESS FUNCTIONS OF MANAGEMENT MANAGEMENT STYLES WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 20: Advice and Counsel ATTORNEY ACCOUNTANT BANKER SOURCES OF CAPITAL ESTABLISHING BUSINESS CREDIT INSURANCE TECHNICAL CONSULTANTS SOURCES OF INFORMATION AND ASSISTANCE WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS ORGANIZATIONS WHAT WOULD YOU DO? REFERENCE CHAPTER 21: Preparing the Business Plan THE BUSINESS PLAN START‐UP COSTS SETTING UP THE OFFICE WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? CHAPTER 22: Business Formations SOLE PROPRIETORSHIP PARTNERSHIPS LIMITED LIABILITY COMPANY (LLC) CORPORATIONS JOINT VENTURE WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 23: Business Legal Filings and Licenses BUSINESS LEGAL FILINGS LICENSES INCOME TAX BASICS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS FILINGS WHAT WOULD YOU DO? REFERENCE

10 PART 7: Marketing for Success CHAPTER 24: Fundamentals of Marketing WHAT IS MARKETING? ONLINE MARKETING: AN OVERVIEW THE FOUR Ps OF MARKETING MARKETING ANALYSIS BRANDING TARGET MARKETING ESTABLISHING A NICHE MARKETING PLAN WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 25: Promotional Tools PROMOTION PUBLIC RELATIONS PUBLICITY PRESS RELEASES TRADITIONAL MARKETING TOOLS: AN OVERVIEW PROPOSALS AS A MARKETING TOOL WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 26: Marketing Online AN INTRODUCTION TO ONLINE MARKETING WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 27: Selling Strategies WHAT IS SELLING? SELLING SERVICES VERSUS PRODUCTS SELLING TECHNIQUES THE SELLING PROCESS TYPES OF PRESENTATIONS THE INITIAL CLIENT INTERVIEW CLOSING TECHNIQUES PRESENTATION FOLLOW‐UP OVERCOMING OBJECTIONS ADDITIONAL GUIDELINES FOR MAKING PRESENTATIONS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES

11 PART 8: Managing an Interior Design Practice CHAPTER 28: Money Management ACCOUNTING METHODS: ACCRUAL VERSUS CASH ACCOUNTING ACCOUNTING RECORDS AND SYSTEMS BASIC FINANCIAL REPORTS: INCOME STATEMENT, BALANCE SHEET, AND STATEMENT OF CASH FLOWS COMPUTER APPLICATIONS FOR ACCOUNTING MANAGING YOUR FINANCES FINANCIAL RATIOS AND PERCENTAGES CONTROLLING OVERHEAD WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? CHAPTER 29: Employee Management THE AGENCY RELATIONSHIP JOB CLASSIFICATIONS JOB DESCRIPTIONS EMPLOYMENT AT WILL EMPLOYMENT CONTRACTS INDEPENDENT CONTRACTORS COMPENSATION AND FRINGE BENEFITS THE PERFORMANCE EVALUATION THE EMPLOYEE HANDBOOK MENTORING SEXUAL HARASSMENT FEDERAL LAWS REGULATING EMPLOYMENT WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS FEDERAL EMPLOYMENT LAWS AND COMMISSIONS WHAT WOULD YOU DO? REFERENCES CHAPTER 30: Strategic Planning: Designing the Future THE IMPORTANCE OF PLANNING STRATEGIC PLANNING BASICS MISSION STATEMENTS BUSINESS ANALYSIS BUSINESS GOALS, OBJECTIVES, STRATEGIES, AND TACTICS BUDGETING MEASURING PERFORMANCE BENCHMARKING WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES