Danny M. Goldberg - People-Centric Skills

1 Cover

2 Foreword

3 Preface NOTES

4 Acknowledgments

5 CHAPTER 1: The People-Centric Journey Begins AnewINTRODUCTION

6 CHAPTER 2: Reading Through People PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTES

7 CHAPTER 3: Emotional Intelligence PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS

8 CHAPTER 4: Different Points of View: Using Self-Awareness and Empathy Effectively PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS

9 CHAPTER 5: Wrong Mode = Wrong Mood: Determining the Optimal Mode of Communication PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTE

10 CHAPTER 6: Influencing Change Throughout Any Business PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTE

11 CHAPTER 7: Projecting the Real You: Public Speaking PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTES

12 CHAPTER 8: Coaching and Mentoring PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS NOTES

13 CHAPTER 9: Presentation Skills and Body Language PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS CREATING AN OUTLINE ORGANIZING THE PRESENTATION CREATING A PRESENTATION BEING PREPARED CHECKING OUT THE VENUE OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: BEFORE THE PRESENTATION OVERCOMING NERVOUSNESS AND PREPARING MENTALLY: DURING THE PRESENTATION APPEARING CONFIDENT IN FRONT OF THE CROWD DELIVERING YOUR SPEECH FLEXIBILITY IS KEY! COMMUNICATING WITH BODY LANGUAGE THE POWER OF BODY LANGUAGE READING BODY LANGUAGE BODY LANGUAGE MISTAKES COMMUNICATING WITH POWER NOTES

14 CHAPTER 10: Thinking Quickly on Your Feet PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS REMEMBERING NAMES ANSWERING QUESTIONS THAT SOUND LIKE AN ATTACK

15 CHAPTER 11: Coaching and Mentoring, Revisited PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS THE FEEDBACK SANDWICH PROVIDING CONSTRUCTIVE CRITICISM

16 CHAPTER 12: Crisis Management PEOPLE-CENTRIC SKILLS IN THIS CHAPTER KEY WORDS

17 Epilogue

18 AppendixEMOTIONAL INTELLIGENCE SELF-ASSESSMENT CHAPTER 2: PEOPLE-CENTRIC SKILLS PLAUSIBLE DENIABILITY CHAPTER 3: PEOPLE-CENTRIC SKILLS CHAPTER 5: PEOPLE-CENTRIC SKILLS CHAPTER 6: PEOPLE-CENTRIC SKILLS CHAPTER 7: PEOPLE-CENTRIC SKILLS CHAPTER 8: PEOPLE-CENTRIC SKILLS CHAPTER 9: PEOPLE-CENTRIC SKILLS CHAPTER 10: PEOPLE-CENTRIC SKILLS CHAPTER 11: PEOPLE-CENTRIC SKILLS CHAPTER 12: PEOPLE-CENTRIC SKILLS NOTES

19 About the Author

20 Index

21 End User License Agreement

1 Chapter 5FIGURE 5.1 Communication Mode Selection Chart.

2 Chapter 7FIGURE 7.1 Neurolinguistic programming: eye cues.

3 Chapter 9FIGURE 9.1 Gesture cluster: openness.FIGURE 9.2 Gesture cluster: defensiveness.FIGURE 9.3 Gesture cluster: evaluation.FIGURE 9.4 Gesture cluster: nervousness.FIGURE 9.5 Gesture cluster: boredom/impatience.

4 Chapter 11FIGURE 11.1 The conference room.

5 AppendixFIGURE A.1 Happiness.FIGURE A.2 Surprise.FIGURE A.3 Disgust.

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2 Table of Contents

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The Wiley Corporate F&A series provides information, tools, and insights to corporate professionals responsible for issues affecting the profitability of their company, from accounting and finance to internal controls and performance management.

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Second Edition

DANNY M. GOLDBERG

Copyright © 2020 by John Wiley & Sons, Inc. All rights reserved.

Edition History

John Wiley & Sons, Inc. (1e, 2014)

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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