Antoine Henry - Platform and Collective Intelligence

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Organizations, both private and public, are now evolving in a globalized information society that has been accelerated by digitization. They find themselves drawn into a spiral of transformations fueled by the incessant reinvention of information and communication technologies (ICT) that are changing digital uses and practices. They transform through the mediating action of ICTs, work activities and associated action situations. <p>Platform and Collective Intelligence analyzes a specific declination of an organization that has become irreversibly reticular: the platform organization. The network, at the heart of this new conception, proposes a model combining cybernetics and computing. The organization can thus be seen as an interface for contact, via its information systems, for employees or citizens, whatever their geographical location. <p>With a view going beyond technocentrism and technological determinism, this book combines collective intelligence and sociotechnics with the platform to arrive at the notion of organizational experience.

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Table of Contents

1 Cover

2 Title Page Series Editor Fabrice Papy

3 Copyright First published 2021 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address: ISTE Ltd 27-37 St George’s Road London SW19 4EU UK www.iste.co.uk John Wiley & Sons, Inc. 111 River Street Hoboken, NJ 07030 USA www.wiley.com © ISTE Ltd 2021 The rights of Antoine Henry to be identified as the author of this work have been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. Library of Congress Control Number: 2020946598 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library ISBN 978-1-78630-492-6

4 Introduction

5 1 Organizations and Digital Technology 1.1. Organizations of the “information society” 1.2. Temporality of devices and organizations 1.3. ICT-enabled mediation 1.4. The transformation of organizations

6 2 The Platform Organization 2.1. Networking of the organization 2.2. Platformization of organizations 2.3. The platform state 2.4. Platform and knowledge

7 3 Sociotechnical Instrumentation of Collective Intelligence 3.1. Social instrumentation through digital technology 3.2. Collective intelligence, an operating model for organizational transformation 3.3. Collective action and analysis of the potential of collective intelligence 3.4. From communities to meta-organization

8 4 Organization Experience 4.1. Organization through the prism of change 4.2. Sociotechnical device and catalyst for organizational transformations 4.3. Organizational variations of collective intelligence 4.4. Intangible common goods

9 ConclusionC.1. Organization and digital, between hybridization and calculability of reality C.2. The co-construction of sociotechnical devices... C.3. … to the co-transformation of the organization

10 Appendix: Framework for Analyzing the Potential of Collective Intelligence (Mačiulienė et al. 2015)A.1. “Capacity” dimension A.2. “Emergence” dimension A.3. “Social maturity” dimension

11 Reference

12 Index

13 End User License Agreement

List of Tables

1 Chapter 4Table 4.1. The five typologies of inertia existing in organizations (according t...

List of Illustrations

1 Chapter 1 Figure 1.1. Most active technology sectors in 2018 in terms of number of patent ... Figure 1.2. Percentage of people having connected to the Internet in the last th... Figure 1.3 Direct and media reports supported by the instrument (according to Ra... Figure 1.4. Web 2.0 Meme Map (source: O’Reilly (2005)) 16 Figure 1.5. Reasons for organizational transformation (according to Dudezert 201...

2 Chapter 2Figure 2.1. Representation of the Arpanet network in March 1977 (source: Compute...Figure 2.2. Representation of an organization in cybernetic thinking (source: Or...Figure 2.3. Representation of the platform state (according to Janssen and Estev...Figure 2.4. Illustration of the set of areas that are addressed by the governmen...Figure 2.5. Screenshot of the modernisation.gouv.fr site on the page presenting ...Figure 2.6. Screenshot of the beta.gouv.fr site. For a color version of the figu...Figure 2.7. Screenshot of the api.gouv.fr site listing the APIs made available b...Figure 2.8. Representation of the SECI model (source: Wikipedia, Ibmgroup, CC BY...

3 Chapter 3Figure 3.1. The artifactual process (according to Agostinelli (2009, p. 366))Figure 3.2. Framework for analyzing the potential of collective intelligence (ac...Figure 3.3. Representation of the platform organization

4 Chapter 4Figure 4.1. The context of ITD action (according to Castro Goncalves (2011, p. 4...Figure 4.2. Components of the user experience(according to Barcenilla and Bastie...Figure 4.3. Forms and modalities of action according to three points of view ide...Figure 4.4. Elevator and network communities (as cited in Wellman (2002, p. 13))

5 ConclusionFigure C.1. Summary diagram of the components of the organization experience mob...

6 AppendixFigure A.1. Details of the elements related to the “capacity” dimension of the f...Figure A.2. Issues associated with the capacity dimension Figure A.3. Details of the elements related to the “emergence” dimension of the ...Figure A.4. Issues associated with the emergence dimension Figure A.5. Details of the elements related to the “social maturity” dimension o...Figure A.6. Issues associated with the social maturity dimension

Guide

1 Cover

2 Table of Contents

3 Title page

4 Copyright First published 2021 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address: ISTE Ltd 27-37 St George’s Road London SW19 4EU UK www.iste.co.uk John Wiley & Sons, Inc. 111 River Street Hoboken, NJ 07030 USA www.wiley.com © ISTE Ltd 2021 The rights of Antoine Henry to be identified as the author of this work have been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. Library of Congress Control Number: 2020946598 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library ISBN 978-1-78630-492-6

5 Introduction

6 Begin Reading

7 Conclusion

8 Appendix

9 References

10 Index

11 End User License Agreement

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