Antoine Henry - Platform and Collective Intelligence

The deployment of Web technologies within organizations is now confirmed and applies, through specific applications, to all processes essential to the operation of organizations: administrative, accounting, logistics, commercial and industrial. However, this deployment is not insignificant (Hénnocque 2002; Rifkin 2002; Balpe et al . 2003; Berry 2008; Doueihi 2008). Web technologies, heir to the conceptual and technical principles of the Internet, convey all the meshing and networking mechanisms for which the TCP-IP communication protocol and its associated historical services (such as RCP, RCMD, FTP, SMTP, NNTP, WAIS, GOPHER and HTTP) have been developed. The social, participative and community evolution that was imposed with the first peer-to-peer distributed applications has continued to grow with digital social networks where hundreds of millions of users around the world interact (De Gail 2013). The reticular logics of communication and the diffusion of information have propagated in organizations at the same speed as the deployment of software environments that have switched infocenters and groupware to the intranet, cloud computing and Software as a Service (SaaS) to reach its most sophisticated expression: digital platforming.

Computer applications using Web technologies are now homogenizing infocommunication practices regardless of the size and nature of the organization: multinational, government, institution, NGO, association, family business or craftsman. The evolution of digital practices and uses that have spread massively with mobile telephony has finished consuming the informational and communicational porosity of organizations. The perpetual rearrangement of communication, sharing and dissemination of information within organizations, towards the outside world and according to hybrid internal/external formats, are reconstituting virtual communities of interests or practices that bring together users who are freeing themselves from traditional and established hierarchical logics (Henry 2019a).

Chapter 1proposes to return to the inclusion of organizations within this conception of the “information society” by contextualizing notions related to the digital world, organizations and relations with users. We shall return more particularly to the question of the inherent temporality of digital technology, and then focus on the mediation provided by technical devices, before illustrating the transformations brought about by digital technology.

Chapter 2explores the issue of the platform organization in order to position different notions (such as the network organization) to deal with the platformization of organizations and the particular case of the State as a platform.

Chapter 3is devoted more specifically to the formation of the sociotechnical instruction of collective intelligence. To this end, we will study the way in which the social is instrumented by the digital, as well as the vision carried by both the sociotechnical and the operational model of the transformation of the organization linked to collective intelligence.

Finally, we will come to the notion of “organizational experience” by focusing, in Chapter 4, on the capacity of actors to transform their organization by mobilizing the concepts explored in the previous chapters.

Текст предоставлен ООО «ЛитРес».

Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес.

Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом.