Шон Байтелл: The Diary of a Bookseller

She is in her late forties, and has two grown-up sons. She lives in a croft overlooking Luce Bay, about fifteen miles from Wigtown, and is one of Jehovah’s Witnesses, and that – along with her hobby of making strangely useless ‘craft’ objects – defines her. She makes many of her own clothes and is as frugal as a miser, although extremely generous with what little she has. Every Friday she brings me a treat that she has found in the skip behind Morrisons supermarket in Stranraer the previous night, after her meeting at Kingdom Hall. She calls this ‘Foodie Friday’. Her sons describe her as a ‘slovenly gypsy’, but she is as much part of the fabric of the shop as the books, and the place would lose a large part of its charm without her. Although it wasn’t a Friday today, she brought in some revolting food which she had pillaged from the Morrisons skip: a packet of samosas that had become so soggy that they were barely identifiable as such. Rushing in from the driving rain, she thrust it in my face and said ‘Eh, look at that – samosas. Lovely’, then proceeded to eat one of them, dropping sludgy bits of it over the floor and the counter.

During the summers I take on students – one or two. It allows me the freedom to indulge in some of the activities that make living in Galloway so idyllic. The writer Ian Niall once wrote that as a child at Sunday school he was convinced that the ‘land of milk and honey’ to which the teacher referred was Galloway – in part because there was always an abundance of both in the pantry of the farmhouse in which he grew up, but also because, for him, it was a kind of paradise. I share his love of the place. These girls who work in the shop afford me the luxury of being able to pick my moment to go fishing or hill-walking or swimming. Nicky refers to them as my ‘wee pets’.

The first customer (at 10.30 a.m.) was one of our few regulars: Mr Deacon. He is a well-spoken man in his mid-fifties with the customary waistline that accompanies inactive middle-aged men; his dark, thinning hair is combed over his pate in the unconvincing way that some balding men try to persuade others that they still retain a luxuriant mane. He is smartly enough dressed inasmuch as his clothes are clearly well cut, but he does not wear them well: there is little attention to detail such as shirt tails, buttons or flies. It appears as though someone has loaded his clothes into a cannon and fired them at him, and however they have landed upon him they have stuck. In many ways he is the ideal customer; he never browses and only ever comes in when he knows exactly what he wants. His request is usually accompanied by a cut-out review of the book from The Times , which he presents to whichever of us happens to be at the counter. His language is curt and precise, and he never engages in small talk but is never rude and always pays for his books on collection. Beyond this, I know nothing about him, not even his first name. In fact, I often wonder why he orders books through me when he could so easily do so on Amazon. Perhaps he does not own a computer. Perhaps he does not want one. Or perhaps he is one of the dying breed who understand that, if they want bookshops to survive, they have to support them.

At noon a woman in combat trousers and a beret came to the counter with six books, including two nearly new, expensive art books in pristine condition. The total for the books came to £38; she asked for a discount, and when I told her that she could have them for £35, she replied, ‘Can’t you do them for £30?’ It weighs heavily upon my faith in human decency when customers – offered a discount on products that are already a fraction of their original cover price – feel entitled to demand almost 30 per cent further off, so I refused to discount them any further. She paid the £35. Janet Street-Porter’s suggestion that anyone wearing combat trousers should be forcibly parachuted into a demilitarised zone now has my full support.

Till total £274.09 {1} 1 This figure does not take into account our online sales, the money for which Amazon deposits into the shop’s bank account every fortnight. Online turnover is considerably less than that of the shop, averaging £42 per day. Since 2001, when I bought the shop, there have been tectonic shifts in the book trade, to which we have had no choice but to adapt. Back then online selling was in its relative infancy, and AbeBooks was the only real player for second-hand books; Amazon at that point sold only new books. Because AbeBooks was set up by booksellers, the costs were kept as low as possible. It was a very good means of selling more expensive books – the sort that might have otherwise been hard to sell in the shop – and because there were relatively few of us selling through it back then, we could realise pretty decent prices. Now, of course, Amazon is consuming everything in its path. It has even consumed AbeBooks, taking it over in 2008, and the online market-place is now saturated with books, both real and electronic. Yet we have no real alternative but to use Amazon and AbeBooks through which to sell our stock online, so reluctantly we do. Competition has driven prices to a point at which online bookselling is reduced to either a hobby or a big industry dominated by a few huge players with vast warehouses and heavily discounted postal contracts. The economies of scale make it impossible for the small or medium-sized business to compete. At the heart of it all is Amazon, and while it would be unfair to lay all the woes of the industry at Amazon’s feet, there can be no doubt that it has changed things for everyone. Jeff Bezos did not register the domain name ‘relentless.com’ without reason. The total for the number of customers may also be misleading – it is not representative of footfall, merely of the number of customers who buy books. Normally, the footfall is around five times the figure for the number who buy.

27 customers

Online orders: 6

Books found: 5

Our online stock consists of 10,000 books from our total stock of 100,000. We list it on a database called Monsoon, which uploads to Amazon and ABEBooks. Today an Amazon customer emailed about a book called Why Is There Something Rather Than Nothing? His complaint: ‘I have not received my book yet. Please resolve this matter. So far I did not write any review about your service.’ This thinly veiled threat is increasingly common, thanks to Amazon feedback, and unscrupulous customers have been known to use it to negotiate partial and even full refunds when they have received the book they ordered. This book was posted out last Tuesday and should have arrived by now, so either this customer is fishing for a refund or there has been a problem with Royal Mail, which happens extremely rarely. I replied, asking them to wait until Monday, after which, if it still has not arrived, we will refund them.

After lunch I sorted through some boxes of theological books that a retired Church of Scotland minister had brought in last week. Collections that focus on a single subject are usually desirable, as buried among them will almost certainly be a few scarce items of interest to collectors, and usually valuable. Theology is probably the only exception to this rule, and this proved to be the case today: there was nothing of any consequence.

After the shop closed at 5 p.m. I went to the co-op to buy food for supper. A hole has recently worn through the left pocket of my trousers, and I keep putting my change there, forgetting about it. At bedtime, when I undressed, I found £1.22 in my left boot.

Till total £95.50

6 customers

Online orders: 2

Books found: 2

Today was a beautiful sunny day. Nicky arrived at 9.13 a.m., wearing the black Canadian ski suit that she bought in the charity shop in Port William for £5. This is her standard uniform between the months of November and April. It is a padded onesie, designed for skiing, and it makes her look like the lost Teletubby. During this period she emits a constant whine about the temperature of the shop, which is, admittedly, on the chilly side. She drives a blue minibus, which suits her hoarder lifestyle ideally. All the seats have been removed, and in their place can be found anything from sacks of manure to broken office chairs. She calls the van Bluebell but I have taken to calling it Bluebottle, as that is largely what it contains.

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