Barbara Bradford - A Woman of Substance

Emma meanwhile had taken a diffident step forward. Her boots creaked horribly in the quiet room, much to her mortification, and she stopped, abashed and self-conscious, a look of discomfiture on her face.

Olivia had paid no attention to the squeaking, if she heard it at all, and had smiled kindly and said in a gentle voice, ‘What is it? Do you have a problem you wish to discuss with me?’ Olivia Wainright had been blessed since girlhood with an extraordinary ability to make everyone, and especially servants, feel comfortable in her presence. This inherent quality quite obviously transmitted itself to Emma, who now approached the desk more confidently, praying her boots wouldn’t squeak again. They did. Emma winced and cleared her throat loudly, hoping to counteract the sound. She stood in front of Olivia, swallowed hard, remembered to curtsy, and said with a kind of shaking firmness, ‘Yes, I do have a problem, so ter speak, ma’am.’

‘First, tell me your name, child,’ said Olivia, smiling again.

‘It’s Emma, ma’am,’ said Emma nervously.

‘Well then, Emma, what is this problem you have? The only way we will solve it is to talk about it. Isn’t that so?’ asked Olivia.

Emma had nodded, and in a voice that was almost a whisper, she had explained the domestic routine, its basic difficulties, and her own problems of coping with them because of the poor organization. Olivia had listened patiently, a warm smile on her calm and lovely face, a thoughtful expression in her lucent blue eyes. But as Emma continued her doleful recital, Olivia had become quietly enraged, and her blood had boiled at the inequity of the situation and the execrable management of her brother-in-law’s home, an establishment of some standing and enormous wealth, where matters should not have been allowed to deteriorate so disgracefully, as they most apparently had, and nearly beyond redemption from the sound of it.

When Emma had finished speaking, Olivia studied her intently, somewhat surprised by the girl’s sweet and melodious voice and her concise explanation. This had been perfectly lucid, despite her limited vocabulary and her idiomatic speech pattern, which fortunately was not so broad in dialect as Olivia had expected it to be. Olivia had instinctively perceived that the girl was neither exaggerating nor embellishing, and she knew she had listened to a veracious witness to the prevailing circumstances at the Hall, and she was shocked.

‘Do you mean to tell me, Emma, that at this moment you are the only maid employed in this house?’ Olivia had asked.

‘Er, no, not exactly, ma’am,’ Emma had replied quickly. ‘There’s a girl that sometimes helps Cook. And Polly. But she’s still badly as I said afore. She’s really the parlourmaid.’

‘And since Polly’s sickness you alone have been doing Polly’s work as well as your own? Cleaning this entire house and looking after Mrs Fairley as well? Am I correct, Emma?’

‘Yes, ma’am,’ Emma said, shuffling her feet nervously.

‘I see,’ Olivia had responded quietly, and she was further outraged. Olivia Wainright was accustomed to order and tranquillity in her own homes, and being an able and proficient administrator of her London house, her country estate, and her business affairs, she was, not unnaturally, astounded at the preposterousness of conditions at Fairley. ‘Inexcusable and utterly ridiculous,’ murmured Olivia, almost to herself, straightening up in the chair.

Misunderstanding these words and detecting the edge of annoyance in Olivia Wainright’s voice, Emma became alarmed. ‘I’m not trying ter get out of owt I’m supposed ter do, ma’am,’ said Emma, fearful that she might be dismissed for her boldness and presumption, which conceivably could be taken for shirking. ‘I’m not afraid of hard work, I’m not that! It’s just that Murgatroyd’s got it-got it planned bad, ma’am.’

‘So it would appear, from what you tell me, Emma,’ Olivia had responded, the thoughtful expression lingering in her eyes. Emma looked at her carefully, and encouraged by the woman’s outwardly tranquil appearance, she had finally pulled out the crumpled bit of paper and smoothed it out.

‘I made this here plan, ma’am. Well, anyways, I think it’ll be easier for me to do me chores this way. I worked it out proper like.’ Emma stepped closer to the desk and handed Olivia the paper. As she did, Olivia noticed the girl’s terribly chapped and sore hands and was appalled. She looked into the solemn face hovering before her and saw the dark smudges under her enormous eyes, became aware of the tired droop of the painfully thin shoulders, and she was so unexpectedly moved her heart ached with the most genuine sorrow. Olivia was seized with a sudden sense of shame for Adam, even though she was perfectly sure that he was not cognizant of the facts. She sighed and looked down at the grubby bit of paper. Olivia studied it carefully and was both newly amazed and impressed. The girl was obviously above average intelligence and most certainly had an efficient and practical turn of mind. The household routine had been worked out precisely and in an organized manner, and Olivia decided she herself could not have improved upon it.

‘Well, Emma, I see exactly what you mean. Seemingly you devoted a lot of thought to this timetable and I must compliment you. Indeed I must.’

‘Yer mean yer think it’s more-more better my way?’ asked Emma, relieved and not a little elated.

‘More efficient, I believe you mean, Emma,’ Olivia had responded, suppressing a smile. ‘I think we should put your timetable into operation immediately, Emma. I certainly approve of it and I am confident Murgatroyd will recognize the sense of it as well,’ she had said, pronouncing the butler’s name with coldness. Observing the worried expression that flickered in Emma’s eyes, she had added reassuringly, ‘I will speak to him about it myself. I shall also instruct him to engage another girl from the village to assist you with the heavier work. It is still rather a lot for you to cope with single-handedly, Emma, in spite of your most practical timetable.’

‘Yes, ma’am. Thank yer, ma’am,’ said Emma, bobbing a curtsy and smiling for the first time in days.

‘Well then, run along, Emma. And please tell Murgatroyd I wish to see him. At once,’ said Olivia.

‘Yes, ma’am. Please, ma’am, can I have my plan back? Me timetable , I mean. So as I knows what I’m doing.’

Olivia concealed another smile. ‘Of course. Here it is. By the way, Emma, is that the only uniform you have?’ asked Olivia.

Emma flushed and bit her lip and looked down at the crumpled dress and pinafore with dismay and great embarrassment. ‘Yes, ma’am. For winter, that is. I’ve got a cotton one for summer,’ Emma had mumbled selfconsciously.

‘We must rectify that at once. If you tell me your size I shall attend to it myself, when I go to Leeds later this week,’ Olivia announced, and had added, ‘I shall buy you several uniforms, for winter and summer, Emma. One of each is simply not enough.’

‘Ooh! Thank yer, ma’am, ever so much!’ cried Emma. A thought struck her and she had said respectfully, ‘Begging yer pardon, Mrs Wainright, ma’am, but I could make ‘em meself, if I had the cloth. Me mam taught me how ter sew, ever so good like.’

‘Did she indeed? That’s excellent. I shall ask the Squire for some lengths of cloth from the mill and I shall purchase the cotton for the summer uniforms in Leeds. You may go now, Emma, and incidentally, I am glad you came to see me with your problems. You must always do that, for as long as I am staying here at Fairley.’

‘Yes, ma’am. Thank yer, ma’am. And I will come ter see yer if owt else bothers me,’ Emma had promised. She bobbed a curtsy and hurried out of the library, clutching her timetable as if it were the crown jewels. She did not see the look of compassion mingled with admiration on Olivia Wainright’s face; nor was she aware that she had set in motion a chain of events that were to change everybody’s life at Fairley Hall.