Neil Dufty - Disaster Education, Communication and Engagement

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Neil Dufty

Molino Stewart Pty Ltd

Parramatta, NSW, Australia 2150

This edition first published 2020

© 2020 John Wiley & Sons Ltd

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The right of Neil Dufty to be identified as the author of this work has been asserted in accordance with law.

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While the publisher and authors have used their best efforts in preparing this work, they make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives, written sales materials or promotional statements for this work. The fact that an organization, website, or product is referred to in this work as a citation and/or potential source of further information does not mean that the publisher and authors endorse the information or services the organization, website, or product may provide or recommendations it may make. This work is sold with the understanding that the publisher is not engaged in rendering professional services. The advice and strategies contained herein may not be suitable for your situation. You should consult with a specialist where appropriate. Further, readers should be aware that websites listed in this work may have changed or disappeared between when this work was written and when it is read. Neither the publisher nor authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Library of Congress Cataloging-in-Publication data applied for

ISBN: 9781119569794 [hardback]

Cover design: Wiley

Cover Images: Flood map Courtesy of NSW State Emergency Service, People having discussion Courtesy of Neil Dufty,

Flood study sign Courtesy of Campbelltown City Council,

Level scale meter Courtesy of Neil Dufty

I would like to thank the staff at Molino Stewart Pty Ltd for the opportunity to research disaster education, communication, and engagement over the past 16 years. I would particularly like to thank Managing Director Steven Molino who has supported my research over the years and provided sage advice, especially in floodplain risk management and emergency management.

I would like to also like to thank three members of the New South Wales State Emergency Service for motivating me to write this book:

1 Phil Campbell, who 12 years ago described the state of research into disaster education as a ‘black hole’.

2 Steve Opper, who challenged me to find the evidence that disaster education actually works to change emergency preparedness and response behaviours.