Timothy L. Sellnow - Theorizing Crisis Communication

Series Editor

Marshall Scott Poole (University of Illinois, Champaign-Urbana)

Editorial Board

James Aune (Texas A&M University); Robert T. Craig (University of Colorado at Boulder); Leah Lievrouw (University of California Los Angeles); Alan Rubin (Kent State University, Emeritus); David Seibold (University of California Santa Barbara)

The Foundations of Communication Theory series publishes innovative textbooks that summarize and integrate theory and research for advanced undergraduate and beginning graduate courses. In addition to offering state-of-the-art overviews in a broad array of subfields, authors are encouraged to make original contributions to advance the conversation within the discipline. Written by senior scholars and theorists, these books will provide unique insight and new perspectives on the core sub-disciplinary fields in communication scholarship and teaching today.

Published

Health Communication Theory by Teresa L. Thompson and Peter J. Schulz

Organizational Change: Creating Change Through Strategic Communication, Second Edition by Laurie K. Lewis

Forthcoming

The Work and Workings of Human Communication by Robert E. Sanders

University of Central Florida, Orlando, Florid

Matthew W. Seeger

Wayne State University, Detroit, Michigan

Theorizing Crisis Communication

Second Edition

This second edition first published 2021

© 2021 John Wiley & Sons, Inc.

Edition History

John Wiley & Sons, Inc. (1e, 2013)

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The right of Timothy L. Sellnow and Matthew W. Seeger to be identified as the author of this work has been asserted in accordance with law.

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Library of Congress Cataloging-in-Publication Data

Names: Sellnow, Timothy L. (Timothy Lester), 1960- author. | Seeger, Matthew W. (Matthew Wayne), 1957- author.

Title: Theorizing crisis communication / Timothy L Sellnow, Matthew W Seeger.

Description: Second edition. | Hoboken, NJ : John Wiley & Sons, 2021. | Includes bibliographical references and index.

Identifiers: LCCN 2020046899 (print) | LCCN 2020046900 (ebook) | ISBN 9781119615910 (paperback) | ISBN 9781119616009 (pdf) | ISBN 9781119615989 (epub)

Subjects: LCSH: Content analysis (Communication) | Communication–Research. | Crisis management. | Emergency management.

Classification: LCC P93 .S45 2021 (print) | LCC P93 (ebook) | DDC 302.2–dc23

LC record available at https://lccn.loc.gov/2020046899

LC ebook record available at https://lccn.loc.gov/2020046900

Paperback: 9781119615910

ePDF: 9781119616009

epub: 9781119615989

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1 Cover

2 Series page Foundations of Communication Theory Series Editor Marshall Scott Poole (University of Illinois, Champaign-Urbana) Editorial Board James Aune (Texas A&M University); Robert T. Craig (University of Colorado at Boulder); Leah Lievrouw (University of California Los Angeles); Alan Rubin (Kent State University, Emeritus); David Seibold (University of California Santa Barbara) The Foundations of Communication Theory series publishes innovative textbooks that summarize and integrate theory and research for advanced undergraduate and beginning graduate courses. In addition to offering state-of-the-art overviews in a broad array of subfields, authors are encouraged to make original contributions to advance the conversation within the discipline. Written by senior scholars and theorists, these books will provide unique insight and new perspectives on the core sub-disciplinary fields in communication scholarship and teaching today. Published Health Communication Theory by Teresa L. Thompson and Peter J. Schulz Organizational Change: Creating Change Through Strategic Communication, Second Edition by Laurie K. Lewis Forthcoming The Work and Workings of Human Communication by Robert E. Sanders

3 Title page Timothy L. Sellnow University of Central Florida, Orlando, Florid Matthew W. Seeger Wayne State University, Detroit, Michigan Theorizing Crisis Communication Second Edition

4 Copyright

5 Acknowledgments

6 Foreword

7 1 Introduction to Crisis CommunicationDefining CrisisDefining CommunicationPlan for This BookConclusion

8 2 Theorizing about Crisis and Crisis CommunicationCritiquing TheoryConclusion

9 3 Theories of Communication and WarningDetection of RisksWarningsHear-Confirm-Understand-Decide-Respond ModelApplications of the Hear-Confirm-Understand-Decide-Respond ModelStrengths and Weaknesses of the Hear-Confirm-Understand-Decide-Respond ModelProtective Action Decision ModelApplications of the PADMStrengths and Weaknesses of the PADMIntegrated Model of Food RecallApplications of the Integrated Model of Food RecallStrengths and Weaknesses of the Integrated Model of Food RecallEmerging Warning SystemsConclusion

10 4 Theories of Communication and Crisis DevelopmentAssumptions of Stage ModelsThree-Stage ModelApplications of the Three-Stage ModelStrengths and Weaknesses of the Three-Stage ModelFink’s Four-Stage CycleApplications of Fink’s Four-Stage CycleStrengths and Weaknesses of Fink’s Four-Stage CycleTurner’s Six-Stage Sequence of Failure in ForesightApplications of Turner’s Six-Stage Sequence of Failure in ForesightCrisis and Emergency Risk CommunicationApplications of CERCStrengths and Weaknesses of CERC Conclusion