Sanjay Rishi - The Workplace You Need Now

1 Cover

2 Title Page SANJAY RISHI BENJAMIN BRESLAU PETER MISCOVICH

3 Copyright

4 Dedication

5 Introduction

6 Preface

7 PART I: The Personalized Workplace 1 The Origin and Evolution of Workplace The Value of Location Next-Generation Remote Working Sources Cited 2 Personalizing the Workplace The People-Centric Workplace “Demographics Is Destiny” Baby Boomers Gen X Millennials Gen Z Gen Alpha Young Talent Adapting to Remote Work The Liquid Workforce The Bottom Line for the Personalized Workplace Sources Cited 3 The Future Is Flexible The Rise of the Hybrid Workplace How Hybrid Working Is Changing the Nature of Work Sources Cited

8 PART II: The Responsible Workplace 4 The Purpose-Driven Workplace The Purpose of the Office Market Remains Sources Cited 5 The New Corporate Responsibility Environment and Sustainability Health and Wellness Diversity/Equity/Inclusion (DEI) Sources Cited 6 A Resilient Workforce, Workplace, and Portfolio The Traditional View of Resiliency The Changing Definition of Resilience Hybrid Working Is a Hallmark of Resilience Resilience Requires Cooperation Sources Cited

9 PART III: The Experiential Workplace Sources Cited 7 The Human Experience in the Corporate Office What Is the Human Experience? Critical Experiential Attributes Sources Cited 8 Experience in the Intelligent Digital + Physical Space Defining the Intelligent Workplace The Intelligent Workplace Experience The New Hybrid, Intelligent, and Digitized Workplace Is Here Innovative Real Estate Solutions Keep Expanding The Challenges of a Hybrid Environment Sources Cited

10 PART IV: The Path Forward 9 Reimagining the Workplace: How? The Emerging Winning Model for Workplace New Workplace Priorities What Is Your Human Experience Strategy? Prioritizing Workplace Investments Managing the Dynamic Hybrid Workplace and Optimizing the Real Estate Portfolio Identifying Experience Metrics That Matter From Corporate Real Estate Team to Workplace Experience Manager Sources Cited 10 Strategic Framework: Journey to the Hybrid Workplace 1.0 Elements of The Personalized Workplace 2.0 Elements of the Responsible Workplace 3.0 Elements of the Experiential Workplace Path to Strategic Workplace Decisions Learning from Hybrid Work Experimentation

11 Acknowledgments

12 About the Authors

13 Index

14 End User License Agreement

1 Introduction Figure I.1 Future of Work: Workplace Framework The workplace must provide me...

2 Part I Figure I.1 The Personalized Workplace The personalized workplace is responsiv...

3 Chapter 1 Figure 1.1 The Evolving Workplace Ecosystem Hybrid working likely involves w...

4 Chapter 2 Figure 2.1 Worker Profiles A March 2021 JLL study of 3,000 workers around th...

5 Chapter 3Figure 3.1 The Future of Work Continuum The future of work is emerging in a ...

6 Part 2Figure P2.1 The Responsible Workplace A responsible workplace conveys a sense...

7 Chapter 4Figure 4.1 Purpose of the Workplace Ideally, the purpose of the workplace en...

8 Part 3Figure P3.1 An Experiential Workplace An experiential workplace provides a co...

9 Chapter 7Figure 7.1 Example of Ideal Workplace Attributes A memorable workplace offers...

10 Part 4Figure P4.1 The Path Forward Today’s employees prefer workplaces that are exp...

11 Chapter 9Figure 9.1 Integrated Enterprise Transformation Model Four strategic priorit...Figure 9.2 Future of Work: Continuum of Workspace Allocations Workplace alloc...

1 Cover

2 Table of Contents

3 Title Page SANJAY RISHI BENJAMIN BRESLAU PETER MISCOVICH

4 Copyright

5 Dedication

6 Introduction

7 Preface

8 Begin Reading

9 Acknowledgments

10 About the Authors

11 Index

12 End User License Agreement

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“Technology will increasingly play an important role to help measure, model, and manage a connected, sustainable workplace.”

—Brad Smith, President, Microsoft

“The opportunities to transform work and workplaces are staring us in the face. The dynamics of change described in this book make it a must-read for all that want to create a culture for the success of their organizations.”

—Rajesh Nambiar, Chairman, Cognizant India

“Must-read for anyone who wants to understand the new world of work.”

—Philip Ross, Founder and CEO, UnWork.com

“Now is the time for companies to leverage the power of design to transform the human experience at work. We see first-hand the challenges and opportunities companies face in this new era of the office. This book is a refreshing and readable narrative that reinforces human-centric design.”