Sanjay Rishi - The Workplace You Need Now

—Diane Hoskins, Co-CEO, Gensler

“The most successful workplaces will embody and exemplify an organization’s purpose, inspire the workforce, and drive business performance. The book is an invaluable guide for CEOs thinking about the future of work and the workplaces they need to help their people and businesses thrive.”

—Christian Ulbrich, CEO and President, JLL

“Technologies constantly change the workplace experience and the real estate sector’s ability to respond. For those that need to motivate and change, this book captures the factors that are critical to understand the hybrid future of work in our ever digitizing and virtual culture.”

—Dr. Andrea Chegut, Director, MIT Real Estate Innovation Lab

SANJAY RISHI

BENJAMIN BRESLAU

PETER MISCOVICH

Copyright © 2022 by Jones Lang Lasalle. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data

Names: Rishi, Sanjay, author. | Breslau, Benjamin, author. | Miscovich, Peter, author.

Title: The workplace you need now : shaping spaces for the future of work / Sanjay Rishi, Benjamin Breslau, Peter Miscovich.

Description: Hoboken, New Jersey : John Wiley & Sons, Inc., [2022] | Includes index.

Identifiers: LCCN 2021038320 (print) | LCCN 2021038321 (ebook) | ISBN 9781119814801 (cloth) | ISBN 9781119815136 (adobe pdf) | ISBN 9781119815129 (epub)

Subjects: LCSH: Work environment. | Office layout. | Office buildings. | Flexible work arrangements. | Organizational change. | Organizational effectiveness.

Classification: LCC HD7261 .R4968 2021 (print) | LCC HD7261 (ebook) | DDC 658.2/3—dc23

LC record available at https://lccn.loc.gov/2021038320

LC ebook record available at https://lccn.loc.gov/2021038321

Cover Design: Wiley

Author Photos: © JLL Americas

To the perfection in my life – my wife, Neha, and our children, Natasha, Sumit, and Shivani. To the priceless little treasure, Sanjana! And to Dad, Mom – the force of nature for her boys – my brother Girish, and our enriching weekend banters!

—Sanjay Rishi

To my wife, Edie; my children, Sam, Emma, and Jack; my parents, Susan and Bill Breslau; my brother, Jeremy; and all my family, friends, and colleagues who support and inspire me every day .

—Ben Breslau

To honor and in loving memory of our father, John A. Miscovich; to our amazing mother, Mary Miscovich; and with heartfelt dedication to my wonderful partner of 31 years, Damon Owen .

—Peter Miscovich

A global software powerhouse, a bank that changed the very definition of innovation, and a technological and research leader with envied brand recognition in industries as diverse as defense, intelligence, and health care. Together, these three companies represent more than half a million employees and partners who have filed in and out of almost 100 million square feet of offices – the equivalent of five of the largest stadiums in the world – every day. These workplaces, and the work done within by the talented workers, have fueled lifestyles, successes, prosperity, security, and health around the world.

Workplaces have served as gathering spaces for generations of workers in pursuit of success, but, just as important, as places where people find fulfilment, a sense of belonging, and opportunities to learn and grow. In varying measures, organizations have used their workplaces and offices as sources of competitive advantage.

For these three companies, and many more in the following pages, workplaces are where brands are created, unique cultures are fostered and environments fashioned to inspire the contributions of the workforce. Their leaders view the workplace as foundational to business success and are willing to invest in creating welcoming, friendly spaces that, in turn, allow their people to prosper. These are just three stories to inspire as we look at the ways in which work is evolving and at the workplace we need now.

More than a decade ago, Microsoft recognized changes in the way its products and services were developed and the need for the workplace to support a more agile and collaborative work style. New insights led to a substantial change in the company’s office design, modernizing offices across the globe, while embarking on an ambitious 3-million-square-foot redevelopment project at its Redmond, Washington, headquarters that will shape the lives and work of its associates for decades to come.

The redevelopment now underway replaces legacy buildings primarily featuring closed offices with new team-based workspaces supported by technology to enhance the work experience. Retaining only a small portion of the original Microsoft campus, the new design incorporates the needs of the workforce today, to address the way work is evolving. Collaboration and creativity will create a new, refreshed, energized experience at Microsoft, with workplaces designed to support smaller development and project teams.