Jason R. Thompson - Diversity and Inclusion Matters

1 Cover

2 Praise for Diversity and Inclusion Matters

3 Title Page

4 Copyright

5 PrefaceTelling Stories and Bridging the Disconnect My Story The Bridge Between Intent and Impact How the CAPE Process Works Notes

6 Foreword

7 Part I: The CAPE Process Chapter 1: How to Become an Exceptional DE&I OrganizationFour Shades of Brown The Importance of DE&I Now A Diverse Workforce Will Have Tension DE&I Officers Need a Broad Range of Skills Why DE&I Programs Fail The How: CAPE Foundation for Successful DE&I Programs Notes Chapter 2: DE&I Fundamentals, CAPE, and Organizational ChangeOverwhelmed and Needing a Process The Basics of Every DE&I Program Notes Chapter 3: Data for DE&IFill the Cup of Others The Illusion and Challenge of Data The Recruitment Data Challenge Notes Chapter 4: Collect the DataGive a Brown Guy a Chance When to Start Collecting Data What Data to Collect Where to Get the Demographic Data You Need Who Is Being Included in the Data? Respecting Demographic Data Notes Chapter 5: Analyze the DataSeeing It So Clear Now Using the Data to Know What You Have The How: Analyzing Data to Identify Recruitment Issues The How: Analyzing Data to Identify Retention Issues Assume Competence Notes Chapter 6: Plan your ProgramThe World's Park Plan Only after You Analyze the Data Getting Started on Your Plan 4-2-50 Program How to Measure ROI in Your DE&I Program The How: CAPE DE&I Plan Template How to Complete the CAPE DE&I Template Note Chapter 7: Execute on the PlanAudio Must Match Video E Is for Execute The How: A CAPE Path to Execute

8 Part II: Practical Lessons Learned in DE&I Programs Chapter 8: DE&I Programs Should Look Like the CompanyLooking for Four-Leaf Clovers Sports – US Olympic and Paralympic Committee Healthcare Tech – Techstars Education – University of Wyoming, University of Colorado Health Sciences Center, Western Governors University Organizational Mission Alignment The How: An Organizational Mission-Alignment Exercise Chapter 9: DE&I Challenges That No One Tells YouWhose Mother Are We Talking About? Staff and Budget Responsibility for Things Beyond Your Control Managing Expectations Chapter 10: When to Get CEO InvolvementWhat Friends Do Setting CEO Expectations When to Involve the CEO Connecting CEO and Leadership Commitment to Diversity How to Get CEO Commitment Chapter 11: Employee Resource GroupsCheck Your Bias Employee Resource Groups Define ERG Membership Setting Boundaries for ERGs Establish Communication Guidelines Managing ERG Fundraisers Let ERGs Fail The How: Suggested Rules and Structures for ERGs Chapter 12: DE&I CommitteesFocus on the Right Things Why DE&I Committees Fail What Happens When Companies Start with a DE&I Committee Three Simple Rules for a Better DE&I Committee Chapter 13: Using DE&I Training to Make Organizational ChangeTrees Just Don't Happen Diversity Training: Episode versus Series DE&I Training as a Response to an Episode DE&I Training as a Series of Ongoing Trainings CAPE and DE&I Trainings The Two Types of DE&I Trainings Unconscious Bias The ADKAR Model Note Chapter 14: Inclusion PracticesDon't Ask Me to Organize the Davids How to Measure Inclusion How the CAPE Inclusion Tracker Works The Fair Pay Solution Notes Chapter 15: Your Mental HealthA Day at the Pool Mental Health for You and Your Colleagues

9 Part III: Things I Wish I Had Known Chapter 16: Top Challenges for DE&I ProfessionalsVoices Telling You What You Can't Do The Myth That Diversity Lowers Quality A Hire from an Underrepresented Group Is Not Performing Chain of Command Your Positional Authority Staffing and Budget Diversity Committees Working with Other Departments Efficacy of Résumé Redacting Belonging versus Inclusion Allies Making the Implicit Explicit Bridging the Gap Between Intent and Impact Validating the Experiences of Others Chapter 17: Jason-ismsThe Gift of Time The Jason-isms

10 Conclusion

11 Acknowledgments

12 About the Author

13 Index

14 End User License Agreement

1 Chapter 1 Figure 1.1 YoY Percent Growth of DE&I Job Postings on Glassdoor. Figure 1.2 Job Responsibilities of DE&I Officers. Figure 1.3 Reasons DE&I Leaders Fail. Figure 1.4 The CAPE Process Overview. Source: Reproduced with permission of ...

2 Chapter 2 Figure 2.1 ADKAR® model for organizational change. Figure 2.2 The Recruitment Retention Link for DE&I. Figure 2.3 A Sample CAPE DE&I Insights scorecard allows for easy-to-visualiz...

3 Chapter 3Figure 3.1 Black Workers in Big Tech.Figure 3.2 Apple Change in Leadership by Race 2014–2017.Figure 3.3 Percentage of New Hires: People of Color 2019–2020.Figure 3.4 Numbers of New Hires: People of Color.

4 Chapter 4Figure 4.1 What Diversity Officers Do with Data.Figure 4.2 Sample EEO-1 Form.

5 Chapter 5Figure 5.1 Gender Diversity Overall and by Department.Figure 5.2 Sample Applicant Pool versus Hiring Data.Figure 5.3 Year over Year Recruitment Data by Gender.

6 Chapter 6Figure 6.1 4-2-50 Hiring Plan.Figure 6.2 Sample CAPE Diversity Template. Source: Reproduced with permissio...Figure 6.3 Sample Recruitment Diversity Plan Template. Source: Reproduced wi...Figure 6.4 Sample Retention Diversity Template. Source: Reproduced with perm...

7 Chapter 7Figure 7.1 CAPE 30-Day Template.Figure 7.2 CAPE 60-Day Template.Figure 7.3 CAPE 90-Day Template.

8 Chapter 8Figure 8.1 CAPE Template for DE&I Mission Values Alignment.Figure 8.2 Gales Inc. DE&I Mission-Vision Alignment completed version.Source...

9 Chapter 10Figure 10.1 Sample Leadership for Diversity, Equity, and Inclusion Commitmen...

10 Chapter 11Figure 11.1 Sample Guidelines for ERG.

11 Chapter 12Figure 12.1 Rules for a Better DE&I Committee.

12 Chapter 13Figure 13.1 DE&I Leader Expectations.Figure 13.2 ADKAR for DE&I Organizational Change.

13 Chapter 14Figure 14.1 Forms of Exclusion and Inclusion. Source: Reproduced with permis...Figure 14.2 CAPE Inclusion Tracker. Source: Reproduced with permission of CA...

1 Cover Page

2 Table of Contents

3 Praise for Diversity and Inclusion Matters

4 Title Page

5 Copyright

6 Preface

7 Foreword

8 Begin Reading

9 Conclusion

10 Acknowledgments

11 About the Author

12 Index

13 End User License Agreement

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