Gregory S. Smith - The New Normal in IT

1 COVER

2 TITLE PAGE THE NEW NORMAL IN IT HOW THE GLOBAL PANDEMIC CHANGED INFORMATION TECHNOLOGY FOREVER Gregory S. Smith

3 COPYRIGHT

4 DEDICATION

5 PREFACE Approach Target Audience

6 ACKNOWLEDGMENTS

7 ABOUT THE AUTHOR

8 PART I: The Postpandemic New Normal CHAPTER 1: Lasting Business Impacts and Resource Sourcing After a Global Pandemic Introduction Impacts from Covid-19 on Businesses and Organizations Impacts in Academia Unemployment Impacts in the United States and Around the Globe Some Bright Spots During the Pandemic Impacts on Consultants and Organizations Sourcing Strategy Lessons Learned Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 2: The Shrinking Office of the Future: Cloud and Mobile Dominate Corporate Footprint During the Pandemic The Corporate Office of the Future IT Infrastructure and Telecommunications Cloud and Mobile Will Dominate Post Pandemic Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 3: Voice Systems and Collaboration in the New Hybrid Office Environment Voice Systems Collaboration Tools Things I've Done in My Career to Prepare Recommendations and Predictions Notes

9 PART II: Risk Mitigation and Disaster Recovery Is Your New Friend CHAPTER 4: Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward Business Continuity and IT Disaster Recovery: Defined and Purpose Technologies to Scan and Reduce Covid Risks in the Workplace Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic Business Continuity Going Forward – Remote Staff Where Possible but It Varies Greatly by Sector ITDR Going Forward – Remote Staff, Co-lo, and Cloud-based IT Solutions Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 5: IT Security for Corporate Resilience The State of IT Security Today IT Security Going Forward The State of IT Security Standards and Frameworks Managed Detection and Response (On-premise Network, Endpoint, Cloud) Managed Risk Securing Email Privileged Access Management (PAM) SIEM versus SOCaaS versus MDR? CIO Security Best Practices Things I've Done in My Career to Prepare Recommendations and Predictions Notes

10 PART III: IT Governance to Performance Management CHAPTER 6: IT Governance: Keep It Simple IT Governance Defined and Purpose IT Governance – Frameworks and Methodologies IT Governance Myths Best-Practice IT Governance Today Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 7: Key Performance Indicators for the New Normal KPI Defined Common KPIs Pre-Covid-19 Updated KPIs Influenced by the Pandemic Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 8: Updated Research and CIO Priorities Updated Research Reflections on the Global Pandemic CIO Priorities Going Forward Recommendations and Predictions Notes

11 INDEX

12 END USER LICENSE AGREEMENT

1 Chapter 1 Exhibit 1.1 The Johns Hopkins University of Medicine Coronavirus Resource Ce... Exhibit 1.2 Historical Unemployment Rate in the United States (1948–2021)... Exhibit 1.3 Unemployment Rates by Racial Group in the United States (2020–20... Exhibit 1.4 IT Budget Impacts from Covid-19

2 Chapter 2Exhibit 2.1 Open Floor PlansExhibit 2.2 Additional Smaller Conference RoomsExhibit 2.3

3 Chapter 3Exhibit 3.1 Cloud VOIP IT Architecture

4 Chapter 4Exhibit 4.1 IT Journey Map for Business TransformationExhibit 4.2 Factors That Impeded ResponseExhibit 4.3 Impact on the IT BudgetExhibit 4.4 IT Actions to Improve ReadinessExhibit 4.5 View of IT Post-CovidExhibit 4.6 Ready.gov Business Continuity PlanExhibit 4.7 Ready.gov Business Continuity Plan Management StructureExhibit 4.8 Empowering the New Work ExperienceExhibit 4.9 Types of Data Protection/Disaster Recovery Services

5 Chapter 5Exhibit 5.1 IT Security Spending (2020–2025)

6 Chapter 6Exhibit 6.1 IT Governance, Riverbed TechnologiesExhibit 6.2 Elements of Trust PyramidExhibit 6.3 IT Governance StylesExhibit 6.4 Practices to Drive Digital TransformationExhibit 6.5 IT Governance Model SampleExhibit 6.6 Project ScorecardExhibit 6.7 IT Project Framework Organizational Structure

7 Chapter 7Exhibit 7.1 A Framework for Metrics That Matter to the Board

8 Chapter 8Exhibit 8.1 IDC FutureScape: Worldwide CIO Agenda 2021 Top 10 Predictions...

1 Cover

2 Table of Contents

3 Title Page

4 Copyright

5 Dedication

6 Preface

7 Acknowledgments

8 About the Author

9 Begin Reading

10 Index

11 End User License Agreement

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