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The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and Mobile Computing Are Changing Enterprise IT by Jason Bloomberg

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Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today's Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj

The CEO of Technology: Lead, Reimagine, and Reinvent to Drive Growth and Create Value in Unprecedented Times by Hunter Muller

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Information Governance: Concepts, Strategies and Best Practices, Second Edition. by Robert F. Smallwood

IT Leadership Manual: Roadmap to Becoming a Trusted Business Partner by Alan R. Guibord

Leading the Epic Revolution: How CIOs Drive Innovation and Create Value Across the Enterprise by Hunter Muller

Managing Electronic Records: Methods, Best Practices, and Technologies by Robert F. Smallwood

On Top of the Cloud: How CIOs Leverage New Technologies to Drive Change and Build Value Across the Enterprise by Hunter Muller

Straight to the Top: CIO Leadership in a Mobile, Social, and Cloud-based World (Second Edition) by Gregory S. Smith

Strategic IT: Best Practices for Managers and Executives, Second Edition by Arthur M. Langer and Lyle Yorks

Trust and Partnership: Strategic IT Management for Turbulent Times by Robert Benson

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The U.S. Technology Skills Gap: What Every Technology Executive Must Know to Save America's Future by Gary J. Beach

Gregory S. Smith

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Library of Congress Cataloging-in-Publication Data

Names: Smith, Gregory S., 1963- author.

Title: The new normal in IT : how the global pandemic changed information technology forever / Gregory S. Smith.

Description: Hoboken, New Jersey : Wiley, [2022] | Includes index.

Identifiers: LCCN 2021056410 (print) | LCCN 2021056411 (ebook) | ISBN 9781119839767 (cloth) | ISBN 9781119839781 (adobe pdf) | ISBN 9781119839774 (epub)

Subjects: LCSH: Data processing service centers. | Information technology. | COVID-19 Pandemic, 2020—Influence.

Classification: LCC HD9696.C62 S548 2022 (print) | LCC HD9696.C62 (ebook) | DDC 005.74—dc23/eng/20211228

LC record available at https://lccn.loc.gov/2021056410

LC ebook record available at https://lccn.loc.gov/2021056411

Cover Design: Wiley

Cover Image(s): © amtitus/Getty Images, Who is Danny/Shutterstock

In memory of Sondra Lundy Schaeffer .

This book is dedicated to all the professionals in the medical community, first responders, essential employees, and IT experts for getting us through the worst of the global Covid-19 pandemic .