Gregory S. Smith - The New Normal in IT

1 1. Erik Pevernagie, www.goodreads.com/quotes/tag/unpredictable(accessed April 15, 2021).

2 2. The Johns Hopkins University Covid-19 Tracker, https://coronavirus.jhu.edu/map.html(accessed April 22, 2021).

3 3. Oren Liebermann, Ellie Kaufman, and Devan Cole, “Nearly 40% of Marines have declined Covid-19 vaccine,” CNN (April 10, 2021), www.cnn.com/2021/04/09/politics/marines-coronavirus-vaccines/index.html(accessed April 15, 2021).

4 4. Berkeley Lovelace Jr., “Pfizer CEO says third Covid vaccine dose likely needed within 12 months,” CNBC (April 15, 2021), www.cnbc.com/2021/04/15/pfizer-ceo-says-third-covid-vaccine-dose-likely-needed-within-12-months.html(accessed April 15, 2021).

5 5. Anna Medaris Miller, “It took 184 years to eradicate smallpox after a vaccine was developed – a reminder of what we may face with the coronavirus,” Business Insider (May 8, 2020), www.businessinsider.com/who-it-took-184-years-to-eradicate-smallpox-after-vaccine-2020-5#:~:text=Smallpox%20remains%20the%20only%20human,to%20its%20eradication%20in%201980 (accessed April 15, 2021).

6 6. Ibid.

7 7. Jason Beaubien, “The campaign to wipe out polio was going really well … until it wasn't,” NPR (October 30, 2020), www.npr.org/sections/goatsandsoda/2020/10/30/929080692/the-campaign-to-wipe-out-polio-was-going-really-well-until-it-wasnt(accessed April 15, 2021).

8 8. Ibid.

9 9. Ibid.

10 10. Ibid.

11 11. Jessie Yeung and Vedika Sud, “India's second Covid wave hits like a ‘tsunami' as hospitals buckle under weight,” CNN (April 21, 2021), www.cnn.com/2021/04/21/india/india-covid-hospital-shortage-intl-hnk/index.html(accessed April 27, 2021).

12 12. Ibid.

13 13. Executive Briefing, “COVID-19: Implications for business,” McKinsey & Company (April 21, 2021), https://www.mckinsey.com/business-functions/risk/our-insights/covid-19-implications-for-business#(accessed April 22, 2021).

14 14. Ibid.

15 15. Ibid.

16 16. Bryan Pietsch, “20.5 million people lost their jobs in April. Here are the 10 job types that were hardest hit,” Business Insider (May 12, 2020), https://www.businessinsider.com/jobs-industries-careers-hit-hardest-by-coronavirus-unemployment-data-2020-5(accessed April 27, 2021).

17 17. Ibid.

18 18. Anna Saavedra, Amie Rapaport, Morgan Polikoff, Daniel Silver, Shira Haderlein, and Marshall Garland, “Evidence of COVID-19's impact on K–12 education points to critical areas of intervention,” USC Schaeffer (December 15, 2020), https://healthpolicy.usc.edu/evidence-base/evidence-of-covid-19s-impact-on-k-12-education-points-to-critical-areas-of-intervention/(accessed April 27, 2021).

19 19. Ibid.

20 20. Ibid.

21 21. Ibid.

22 22. Ibid.

23 23. Ibid.

24 24. Natasha Singer, “Online schools are here to stay, even after the pandemic,” New York Times (April 11, 2021), https://www.nytimes.com/2021/04/11/technology/remote-learning-online-school.html(accessed April 16, 2021).

25 25. Ibid.

26 26. Ibid.

27 27. Amy Joyce, “New York City just canceled snow days, and parents aren't happy,” Washington Post (May 5, 2021), www.washingtonpost.com/lifestyle/2021/05/05/snow-days-nyc-schools-remote-learning/(accessed May 6, 2021).

28 28. Ibid.

29 29. Morgan Polikoff, Dan Silver, and Shira Korn, “What's the likely impact of COVID-19 on higher ed?,” Inside Higher Ed (August 4, 2020), https://www.insidehighered.com/views/2020/08/04/analysis-data-national-survey-impact-pandemic-higher-ed-opinion(accessed April 27, 2021.

30 30. Associated Press, “Clemson will freeze undergraduate tuition next school year,” U.S. News & World Report (May 4, 2021), https://www.usnews.com/news/best-states/south-carolina/articles/2021-05-04/clemson-will-freeze-undergraduate-tuition-next-school-year#:~:text=South%20Carolina's%20Clemson%20University%20has,for%20the%20upcoming%20school%20year.&text=School%20officials%20said%20millions%20in,the%202021%2D2022%20academic%20year (accessed May 6, 2021).

31 31. Ibid.

32 32. Luca Ventura, “Unemployment rates around the world 2020,” Global Finance (October 22, 2020), https://www.gfmag.com/global-data/economic-data/worlds-unemployment-rates.com(accessed May 6, 2021).

33 33. Ibid.

34 34. Ibid.

35 35. “Unemployment rates during the COVID-19 pandemic,” Congressional Research Service (April 14, 2021), https://crsreports.congress.gov/product/pdf/R/R46554/10(accessed May 6, 2021), p 2.

36 36. Ibid.

37 37. Ibid.

38 38. Ibid., In Brief.

39 39. Ibid., p. 11.

40 40. Rick Pastore, 2020 COVID-19 Poll Results for Information Technology (Miami, FL: The Hackett Group), May 2020.

41 41. Rohit Arora, “Which companies did well during the Coronavirus pandemic?,” Forbes (June 30, 2020), https://www.forbes.com/sites/rohitarora/2020/06/30/which-companies-did-well-during-the-coronavirus-pandemic/?sh=65c772e07409(accessed April 27, 2021).

42 42. Ibid.

43 43. Ibid.

44 44. Lucas Manfredi, “Chipotle digital sales jump134% as customers order ahead through “Chipotlanes,'” Fox Business (April 21, 2021), www.foxbusiness.com/markets/chipotle-digital-sales-jump-134-as-more-customers-order-ahead(accessed May 6, 2021).

45 45. Ibid.

46 46. Arora, “Which companies did well?”

47 47. Ibid.

48 48. Ibid.

49 49. Ibid.

50 50. Ibid.

51 51. Ibid.

52 52. Ibid.

53 53. Ibid.

54 54. Lucas Manfredi, “Microsoft revenue jumps 19%.”

55 55. Ibid.

56 56. David Koenig, “Demand for deliveries pushes FedEx 2Q profit to $1.2 billion,” AP News (December 17, 2020), https://apnews.com/article/shopping-coronavirus-pandemic-shipping-holidays-earnings-796e0764e1b55716f62116d8faebf638(accessed May 6, 2021).

57 57. Ibid.

58 58. Ibid.

59 59. Ibid.

60 60. Associated Press, “UPS gets boost from small business demand, quarterly revenue spikes,” Fox News (April 27, 2021), https://www.foxbusiness.com/economy/small-business-demand-ups-profit-revenue-q1(accessed May 6, 2021).

61 61. Ibid.

62 62. “The impact of the Coronavirus on the global consulting industry,” Consultancy.org(March 23, 2020), https://www.consultancy.org/news/162/the-impact-of-the-coronavirus-on-the-global-consulting-industry(accessed May 8, 2021).

63 63. Ibid.

64 64. Ibid.

65 65. Ibid.

66 66. Ibid.

67 67. Ibid.

68 68. Ibid.

69 69. Emma Smith and Vince Chadwick, “Independent consultants hit hard by job losses,” Devex (June 16, 2020), https://www.devex.com/news/independent-consultants-hit-hard-by-job-losses-97471(accessed May 8, 2021).

70 70. Ibid.

71 71. Ibid.

72 72. Ibid.

73 73. “How the pandemic has become a windfall for video conferencing platforms,” PR Newswire (July 17, 2020), https://www.prnewswire.com/news-releases/how-the-pandemic-has-become-a-windfall-for-video-conferencing-platforms-301095229.html(accessed May 8, 2021).

74 74. Ibid.

75 75. Ibid.

76 76. Ibid.

77 77. “The effects of technology adoption in the COVID Era,” SCORE (March 3, 2021), https://www.score.org/resource/infographic-effects-technology-adoption-covid-era(accessed May 8, 2021).

78 78. Ibid.

79 79. Ibid.

80 80. “The pros and cons of using online meeting technology,” European Business Review (May 7, 2020 ), https://www.europeanbusinessreview.com/the-pros-and-cons-of-using-online-meeting-technology/(accessed May 8, 2021).

81 81. Marshall Shepherd, “4 downsides of online meetings in the COVID-19 coronavirus era,” Forbes (April 3, 2020), https://www.forbes.com/sites/marshallshepherd/2020/04/03/4-downsides-of-online-meetings-in-the-covid-19-coronavirus-era/?sh=2d3d0cb86c90(accessed May 8, 2021).

82 82. Ibid.