Майкл Уэйд - Цифровой вихрь [Как побеждать диджитал-новаторов их же оружием]

Taylor Soper «Mobile Payments Account For 21 % of Transactions at Starbucks as Coffee Giant Rolls Out New Technology», GeekWire, October 30, 2015: geekwire.com/2015/mobile-payments-account-for-of-sales-at-starbucks-as-coffee-giant-rolls-out-new-technology/

Natasha Lomas «Starbucks’ Mobile Pre-Ordering Goes International with London Launch», TechCrunch, October 1, 2015: techcrunch.com/2015/10/01/starbucks-takes-mop-to-london/

Sarah Perez «Starbucks’ Mobile Order & Pay Now Live Nationwide, Delivery Service in Testing by Year-End», TechCrunch, September 22, 2015: techcrunch.com/2015/09/22/starbucks-mobile-order-pay-now-live-nationwide-delivery-service-in-testing-by-year-end/

«Available in More Than 7,400 Stores and Customers Using the Starbucks App on iOS or Android Devices; International Expansion Coming in October», Starbucks, September 22, 2015: news.starbucks.com/news/starbucks-mobile-order-pay-now-available-to-customers-nationwide

Julia Kowelle «Starbucks Sales Set to Break $20bn – A Latte for Everyone on Earth», The Guardian, October 30, 2015: theguardian.com/business/2015/oct/30/starbucks-coffee-sales-set-to-break-bn-a-latte-for-everyone

Tricia Duryee «Q&A: Starbucks Digital Chief Adam Brotman on Mobile Ordering, Delivery and International Availability», GeekWire, December 4, 2014: geekwire.com/2014/qa-starbucks-digital-chief-adam-brotman-mobile-ordering-delivery-international-availability/

Amy Danise «The Largest Auto Insurance Companies by Market Share», Insure.com, в последний раз статья обновлялась 3 декабря 2015 года: insure.com/car-insurance/largest-auto-insurance-companies-by-market-share.html

«Insurance Customers Would Consider Buying Insurance from Internet Giants, According to Accenture’s Global Research», Accenture, February 6, 2014: newsroom.accenture.com/subjects/research-surveys/insurance-customers-would-consider-buying-insurance-from-internet-giants-according-to-accentures-global-research.htm

«Insurance Customers Would Consider Buying Insurance from Internet Giants, According to Accenture’s Global Research», Accenture, February 6, 2014: newsroom.accenture.com/subjects/research-surveys/insurance-customers-would-consider-buying-insurance-from-internet-giants-according-to-accentures-global-research.htm

«Insurance-Tech Startups Are Invading The Multi-Trillion-Dollar Insurance Industry», CB Insights, June 5, 2015: cbinsights.com/blog/insurance-tech-startups-investment-growth/

Steven Kauderer, Sean O’Neill and David Whelan «Why It Pays for P&C insurers to Earn their Customers’ Intense Loyalty», Bain Insights, August 28, 2013: bain.com/publications/articles/why-it-pays-for-pc-insurers-to-earn-their-customers-intense-loyalty-brief.aspx

Charles Coy «Spotlight on Technology: Let Employees Voice Their Feedback», Cornerstone on Demand, January 22, 2014: cornerstoneondemand.com/rework/spotlight-technology-let-employees-voice-their-feedback

Greg Petro «The Future of Fashion Retailing: The Zara Approach (Part 2 of 3)», Forbes, October 25, 2012: forbes.com/sites/gregpetro/2012/10/25/the-future-of-fashion-retailing-the-zara-approach-part-2-of-3/#153e9aaa39a0

Chris DeRose and Noel Tichy «Here’s How to Actually Empower Customer Service Employees», Harvard Business Review, July 1, 2013: hbr.org/2013/07/heres-how-to-actually-empower-customer

«Overview», Officevibe, accessed April, 2016: officevibe.com/employee-engagement-solution

Lisa He «Google’s Secrets of Innovation: Empowering Its Employees», Forbes, March 29, 2013: forbes.com/sites/laurahe/2013/03/29/googles-secrets-of-innovation-empowering-its-employees/#74d93ae7eb39

«Enterprise Collaboration: Insights from the Cisco IBSG Horizons Study», Cisco, March 2012.

Edgar H. Schein «Humble Inquiry: The Gentle Art of Asking Instead of Telling» (San Francisco: Berrett-Koehler Publishers, 2013, p. 2).

Rawn, «Measuring the Performance of Knowledge Workers», IBM developerWorks (blog), April 1, 2006: ibm.com/developerworks/community/blogs/rawn/entry/measuring_the_performance_of_knowledge?lang=en

Dave Evans «The Internet of Things: How the Next Evolution of the Internet is Changing Everything», Cisco, April 2011: cisco.com/c/dam/en_us/about/ac79/docs/innov/IoT_IBSG_0411FINAL.pdf

Olivia Solon «Why Your Boss Wants to Track Your Heart Rate at Work», Bloomberg, August 12, 2015: bloomberg.com/news/articles/2015–08–12/wearable-biosensors-bring-tracking-tech-into-the-workplace

Hannah Kuchler «Data Pioneers Watching Us Work», Financial Times, February 17, 2014: ft.com/intl/cms/s/2/d56004b0–9581–11e3–9fd6–00144feab7de.html

Rachel Emma Silverman «Tracking Sensors Invade the Workplace», Wall Street Journal, March 7, 2013: wsj.com/articles/SB10001424127887324034804578344303429080678

Sue Shellenbarger «Stop Wasting Everyone’s Time», Wall Street Journal, December 2, 2014: wsj.com/articles/how-to-stop-wasting-colleagues-time-1417562658

David Nield «Do You Really Know Everything Your Phone Is Tracking on You?», TechRadar, July 25, 2015: techradar.com/news/phone-and-communications/mobile-phones/sensory-overload-how-your-smartphone-is-becoming-part-of-you-1210244

Duncan Graham-Rowe «A Smartphone that Knows You’re Angry», MIT Technology Review, January 9, 2012: technologyreview.com/s/426560/a-smart-phone-that-knows-youre-angry/

Elizabeth Dwoskin «Lending Startups Look at Borrowers’ Phone Usage to Assess Creditworthiness», Wall Street Journal, November 30, 2015: wsj.com/articles/lending-startups-look-at-borrowers-phone-usage-to-assess-creditworthiness-1448933308

Tanaya Macheel «Average Time to Close Mortgages Fell in February: Ellie Mae», National Mortgage News, March 16, 2016: nationalmortgagenews.com/news/origination/average-time-to-close-mortgages-fell-in-february-ellie-mae-1073931–1.html

Sydney Ember «See That Billboard? It May See You, Too», New York Times, February 28, 2016: nytimes.com/2016/02/29/business/media/see-that-billboard-it-may-see-you-too.html?ref=technology

Sydney Ember «See That Billboard? It May See You, Too», New York Times, February 28, 2016: nytimes.com/2016/02/29/business/media/see-that-billboard-it-may-see-you-too.html?ref=technology

David Bolton «Wearables: Triple-Digit Growth in 2015 Signals Increased Interest», ARC, February 26, 2016: arc.applause.com/2016/02/26/wearables-shipments-2015-idc/

Cliff Kuang «Disney’s $1 Billion Bet on a Magical Wristband», Wired, March 10, 2015: wired.com/2015/03/disney-magicband/