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'A week or two?' we exclaimed.

'Moment,' said one of the men, took our tickets and went away with them. About ten minutes later he returned and gave them to a second man who said, 'Moment,' and went away with them in turn. He returned fifteen minutes later, looked at us and said, 'Yes? What do you want to know?' We explained the situation all over again, whereupon he nodded, said, 'Moment,' and disappeared again. When, after a longish while had passed, we asked where he was we were told that he had gone to visit his mother in Jakarta because he hadn't seen her in three years.

Had he taken our tickets with him, we enquired.

No, they were here somewhere, we were told Did we want them?

Yes, we did, we explained We were trying to get to Labuan Bajo.

This news seemed to cause considerable consternation, and within minutes everyone in the office had gone to lunch.

It became clear that the plane was going to leave without us. We had the option of doing the first part of the flight, as far as Bima, and then being stranded there, but decided instead to stay in Bali and go and deal with the travel agent. No more Mr Serene Guys.

A minibus took us back to the travel agency where we stormed slowly up the stairs with all our baggage and angrily refused to sit and have coffee and listen to a machine which played 'Greensleeves' whenever the phone rang. There was a sense of muted horror in the air as if one of us had died, but no one actually paid any attention to us for nearly an hour, so in the end we started to get angry again and were immediately shown into the office of the director of the agency who sat us down and told us that the Indonesians were a proud race and that furthermore it was all the fault of the airline.

He then soothed at us a great deal, told us that he was a very powerful man in Bali, and explained that it did not help the situation that we got angry about it.

This was a point of view with which I had some natural sympathy, being something of a smiler and nodder myself, who generally registers anger and frustration by frowning a lot and going to sleep.

On the other hand I couldn't help noticing that all the time we had merely smiled and nodded and laughed pleasantly when we had been laughed pleasantly at, nothing had happened and people had merely said 'moment, moment' a lot and gone to Jakarta or peered at us impassively through narrow wreaths of smoke. As soon as we had geared ourselves up to get angry and stamp our feet a bit we had been instantly whisked to the office of the director of the travel agency who was busy telling us that there was no point in us getting angry, and that he would arrange an extra flight specially for us to Labuan Bajo.

He tried to demonstrate the uselessness of stamping our feet to us with maps. 'In these areas,' he said, pointing to a large wall map of half of Asia, 'it works. East of this line here it doesn't work.'

He explained that if you are travelling in Indonesia you should allow four or five days for anything urgent to happen. As far as our missing plane seats were concerned, he said that this sort of thing happened all the time. Often some government official or other important person would decide that he needed a seat, and, of course, someone else would then lose theirs. We asked if this was what had happened to us. He said, no, it wasn't the reason, but it was the sort of reason we should bear in mind when thinking about these problems.

At this point we agreed to have the coffee.

He organised hotel rooms for us for the night, and a minibus tour of the island for the afternoon.

There is a good living to be made in Bali, we discovered, from pointing ,at animals. First find your animal, and then point at it.

If you set yourself up properly you can even make a living from pointing at the person who is pointing at the animal. We found a very good example of this enterprise on the beach near the famous temple of Tanah Lot, and apparently it was a long established and thriving business. Up on the beach there was a very low, wide cave, inside which, in a small cranny in the wall, a couple of yellow snakes had made their home.

Outside on the beach was a man who sat on a box and collected the money, and pointed at the man in the cave. Once you had paid your money you crept into the cave, and the man in the cave pointed at the snakes.

Apart from this highlight the guided tour was profoundly depressing. When we told our guide that we didn't want to go to all the tourist places he took us instead to the places where they take tourists who say that they don't want to go to tourist places. These places are, of course, full of tourists. Which is not to say that we weren't tourists every bit as much as the others, but it does highlight the irony that everything you go to see is changed by the very action of going to see it, which is the sort of problem which physicists have been wrestling with for most of this century. I'm not going to bang on about Bali being turned into a Bali Theme Park, in which Bali itself is gradually destroyed to make way for a tatty artificial version of what used to be there, because it is too familiar a process to come as news to anybody. I just want to let out a squeak of frustrated rage. I'm afraid I couldn't wait to leave the most beautiful place on earth.

The following day we finally succeeded in leaving Denpasar airport for Bima. Everyone knew us from the ructions of the day before and this time the narrow man who had peered at us through wreaths of smoke was wreathed in smiles and terribly helpful.

This, though, was only softening us up.

At Bima we were told that there was no flight at all to Labuan Bajo till the following morning. Perhaps we would like to come back then? At that point we started to get into a bit of a frenzy, and then suddenly we were unexpectedly seized and pushed through the crowds and shoved on to a dilapidated little plane that was sitting fully loaded on the Tarmac, waiting to take off for Labuan Bajo.

On the way to the plane we couldn't help noticing that we passed our pile of intrepid baggage sitting on a small unregarded baggage cart out in the middle of the Tarmac. Once we were on the plane we sat and debated nervously with each other about whether we thought they might be thinking of loading it.

Eventually my nerve broke and I got off the plane and started running back across the Tarmac. I was quickly intercepted by airline staff who demanded to know what I thought I was doing. I said `baggage' a lot and pointed. They insisted that everything was OK, there was no problem and everything was under control. I persuaded them at last to come with me to the baggage cart standing in the middle of the Tarmac. With hardly a change of beat they moved smoothly from assuring me that all our luggage was on board the plane to helping me actually get it on board.

That done we could finally relax about the baggage and start seriously to worry about the state of the plane, which was terrifying.

The door to the pilot's cockpit remained open for the duration of the flight and might actually have been missing entirely. Mark told me that Air Merpati bought their planes second-hand from Air Uganda, but I think he was joking.

I have a cheerfully reckless view of this kind of air travel. It rarely bothers me at all. I don't think this is bravery, because I am frequently scared stiff in cars, particularly if I'm driving. But once you're in an aeroplane everything is completely out of your hands, so you may as well just sit back and grin manically about the grinding and rattling noises the old wreck of a plane makes as the turbulence throws it round the sky. There's nothing you can do.

Mark was watching the instruments in the cockpit with curious intensity, and after a while said that half of them simply weren't working. I laughed, a little hectically, I admit, and said that it was probably just as well. If the instruments were working they would probably distract and worry the pilots and I'd rather they just got on with what they were doing. Mark thought that this was not at all an amusing observation, and he was clearly right, but nevertheless I laughed again, really rather a lot, and carried on laughing wildly for most of the rest of the flight. Mark turned and asked a passenger behind us if these planes ever crashed. Oh yes, he was told, but not to worry - there hadn't been a serious crash now in months.