Robert Pirsig - Zen and the Art of Motorcycle Maintenance

Later I move over and talk with Jack and Wylla. Jack is leaving to head an English department down in Boise, Idaho. His attitudes toward the department here seem guarded, but negative. They would be negative, of course, or he wouldn’t be leaving. I seem to remember now he was a fiction writer mainly, who taught English, rather than a systematic scholar who taught English. There was a continuing split in the department along these lines which in part gave rise to, or at least accelerated the growth of, Phædrus’ wild set of ideas which no one else had ever heard of, and Jack was supportive of Phædrus because, although he wasn’t sure he knew what Phædrus was talking about, he saw it was something a fiction writer could work with better than linguistic analysis. It’s an old split. Like the one between art and art history. One does it and the other talks about how it’s done and the talk about how it’s done never seems to match how one does it.

DeWeese brings over some instructions for assembly of an outdoor barbecue rotisserie which he wants me to evaluate as a professional technical writer. He’s spent a whole afternoon trying to get the thing together and he wants to see these instructions totally damned.

But as I read them they look like ordinary instructions to me and I’m at a loss to find anything wrong with them. I don’t want to say this, of course, so I hunt hard for something to pick on. You can’t really tell whether a set of instructions is all right until you check it against the device or procedure it describes, but I see a page separation that prevents reading without flipping back and forth between the text and illustration… always a poor practice. I jump on this very hard and DeWeese encourages every jump. Chris takes the instructions to see what I mean.

But while I’m jumping on this and describing some of the agonies of misinterpretation that bad crossreferencing can produce, I’ve a feeling that this isn’t why DeWeese found them so hard to understand. It’s just the lack of smoothness and continuity which threw him off. He’s unable to comprehend things when they appear in the ugly, chopped-up, grotesque sentence style common to engineering and technical writing. Science works with chunks and bits and pieces of things with the continuity presumed, and DeWeese works only with the continuities of things with the chunks and bits and pieces presumed. What he really wants me to damn is the lack of artistic continuity, something an engineer couldn’t care less about. It hangs up, really, on the classic-romantic split, like everything else about technology.

But Chris, meanwhile, takes the instructions and folds them around in a way I hadn’t thought of so that the illustration sits there right next to the text. I double-take this, then triple-take it and feel like a movie cartoon character who has just walked beyond the edge of a cliff but hasn’t fallen yet because he hasn’t realized his predicament. I nod, and there’s silence, and then I realize my predicament, then a long laughter as I pound Chris on the top of the head all the way down to the bottom of the canyon. When the laughter subsides, I say, “Well, anyway — ” but the laughter starts all over again.

“What I wanted to say”, I finally get in, “is that I’ve a set of instructions at home which open up great realms for the improvement of technical writing. They begin, ‘Assembly of Japanese bicycle require great peace of mind.’ ”

This produces more laughter, but Sylvia and Gennie and the sculptor give sharp looks of recognition.

“That’s a good instruction”, the sculptor says. Gennie nods too.

“That’s kind of why I saved it”, I say. “At first I laughed because of memories of bicycles I’d put together and, of course, the unintended slur on Japanese manufacture. But there’s a lot of wisdom in that statement.”

John looks at me apprehensively. I look at him with equal apprehension. We both laugh. He says, “The professor will now expound.”

“Peace of mind isn’t at all superficial, really”, I expound. “It’s the whole thing. That which produces it is good maintenance; that which disturbs it is poor maintenance. What we call workability of the machine is just an objectification of this peace of mind. The ultimate test’s always your own serenity. If you don’t have this when you start and maintain it while you’re working you’re likely to build your personal problems right into the machine itself.”

They just look at me, thinking about this.

“It’s an unconventional concept”, I say, “but conventional reason bears it out. The material object of observation, the bicycle or rotisserie, can’t be right or wrong. Molecules are molecules. They don’t have any ethical codes to follow except those people give them. The test of the machine is the satisfaction it gives you. There isn’t any other test. If the machine produces tranquillity it’s right. If it disturbs you it’s wrong until either the machine or your mind is changed. The test of the machine’s always your own mind. There isn’t any other test.”

DeWeese asks, “What if the machine is wrong and I feel peaceful about it?”

Laughter.

I reply, “That’s self-contradictory. If you really don’t care you aren’t going to know it’s wrong. The thought’ll never occur to you. The act of pronouncing it wrong’s a form of caring.”

I add, “What’s more common is that you feel unpeaceful even if it’s right, and I think that’s the actual case here. In this case, if you’re worried, it isn’t right. That means it isn’t checked out thoroughly enough. In any industrial situation a machine that isn’t checked out is a ‘down’ machine and can’t be used even though it may work perfectly. Your worry about the rotisserie is the same thing. You haven’t completed the ultimate requirement of achieving peace of mind, because you feel these instructions were too complicated and you may not have understood them correctly.”

DeWeese asks, “Well, how would you change them so I would get this peace of mind?”

“That would require a lot more study than I’ve just given them now. The whole thing goes very deep. These rotisserie instructions begin and end exclusively with the machine. But the kind of approach I’m thinking about doesn’t cut it off so narrowly. What’s really angering about instructions of this sort is that they imply there’s only one way to put this rotisserie together… their way. And that presumption wipes out all the creativity. Actually there are hundreds of ways to put the rotisserie together and when they make you follow just one way without showing you the overall problem the instructions become hard to follow in such a way as not to make mistakes. You lose feeling for the work. And not only that, it’s very unlikely that they’ve told you the best way.”

“But they’re from the factory”, John says.

“I’m from the factory too”, I say “and I know how instructions like this are put together. You go out on the assembly line with a tape recorder and the foreman sends you to talk to the guy he needs least, the biggest goof-off he’s got, and whatever he tells you… that’s the instructions. The next guy might have told you something completely different and probably better, but he’s too busy.” They all look surprised. “I might have known”, DeWeese says.

“It’s the format”, I say. “No writer can buck it. Technology presumes there’s just one right way to do things and there never is. And when you presume there’s just one right way to do things, of course the instructions begin and end exclusively with the rotisserie. But if you have to choose among an infinite number of ways to put it together then the relation of the machine to you, and the relation of the machine and you to the rest of the world, has to be considered, because the selection from many choices, the art of the work is just as dependent upon your own mind and spirit as it is upon the material of the machine. That’s why you need the peace of mind.”