Mark Twain - The Man That Corrupted Hadleyburg and Other Stories

'Far from it. It hardly ever happens. Not oftener than once in half a year, at the outside.'

'Those men will get well?'

'Get well? Why, certainly they will. They are not in any danger. I know how to hit and where to hit. You noticed that I did not hit them under the jaw. That would have killed them.'

I believed that. I remarked—rather wittily, as I thought—that he had been a lamb all day, but now had all of a sudden developed into a ram—battering-ram; but with dulcet frankness and simplicity he said no, a battering-ram was quite a different thing, and not in use now. This was maddening, and I came near bursting out and saying he had no more appreciation of wit than a jackass—in fact, I had it right on my tongue, but did not say it, knowing there was no hurry and I could say it just as well some other time over the telephone.

We started to Boston the next afternoon. The smoking compartment in the parlour-car was full, and he went into the regular smoker. Across the aisle in the front seat sat a meek, farmer-looking old man with a sickly pallor in his face, and he was holding the door open with his foot to get the air. Presently a big brakeman came rushing through, and when he got to the door he stopped, gave the farmer an ugly scowl, then wrenched the door to with such energy as to almost snatch the old man's boot off. Then on he plunged about his business. Several passengers laughed, and the old gentleman looked pathetically shamed and grieved.

After a little the conductor passed along, and the Major stopped him and asked him a question in his habitually courteous way:

'Conductor, where does one report the misconduct of a brakeman? Does one report to you?'

'You can report him at New Haven if you want to. What has he been doing?'

The Major told the story. The conductor seemed amused. He said, with just a touch of sarcasm in his bland tones:

'As I understand you, the brakeman didn't say anything?'

'No, he didn't say anything.'

'But he scowled, you say?'

'Yes.'

'And snatched the door loose in a rough way?'

'Yes.'

'That's the whole business, is it?'

'Yes, that is the whole of it.'

The conductor smiled pleasantly, and said:

'Well, if you want to report him, all right, but I don't quite make out what it's going to amount to. You'll say—as I understand you—that the brakeman insulted this old gentleman. They'll ask you what he said. You'll say he didn't say anything at all. I reckon they'll say, How are you going to make out an insult when you acknowledge yourself that he didn't say a word?'

There was a murmur of applause at the conductor's compact reasoning, and it gave him pleasure—you could see it in his face. But the Major was not disturbed. He said:

'There—now you have touched upon a crying defect in the complaint system. The railway officials—as the public think and as you also seem to think—are not aware that there are any insults except spoken ones. So nobody goes to headquarters and reports insults of manner, insults of gesture, look, and so forth; and yet these are sometimes harder to bear than any words. They are bitter hard to bear because there is nothing tangible to take hold of; and the insulter can always say, if called before the railway officials, that he never dreamed of intending any offence. It seems to me that the officials ought to specially and urgently request the public to report unworded affronts and incivilities.'

The conductor laughed, and said:

'Well, that would be trimming it pretty fine, sure!'

'But not too fine, I think. I will report this matter at New Haven, and I have an idea that I'll be thanked for it.'

The conductor's face lost something of its complacency; in fact, it settled to a quite sober cast as the owner of it moved away. I said:

'You are not really going to bother with that trifle, are you?'

'It isn't a trifle. Such things ought always to be reported. It is a public duty and no citizen has a right to shirk it. But I sha'n't' have to report this case.'

'Why?'

'It won't be necessary. Diplomacy will do the business. You'll see.'

Presently the conductor came on his rounds again, and when he reached the Major he leaned over and said:

'That's all right. You needn't report him. He's responsible to me, and if he does it again I'll give him a talking to.'

The Major's response was cordial:

'Now that is what I like! You mustn't think that I was moved by any vengeful spirit, for that wasn't the case. It was duty—just a sense of duty, that was all. My brother-in-law is one of the directors of the road, and when he learns that you are going to reason with your brakeman the very next time he brutally insults an unoffending old man it will please him, you may be sure of that.'

The conductor did not look as joyous as one might have thought he would, but on the contrary looked sickly and uncomfortable. He stood around a little; then said:

'I think something ought to be done to him now. I'll discharge him.'

'Discharge him! What good would that do? Don't you think it would be better wisdom to teach him better ways and keep him?'

'Well, there's something in that. What would you suggest?'

'He insulted the old gentleman in presence of all these people. How would it do to have him come and apologise in their presence?'

'I'll have him here right off. And I want to say this: If people would do as you've done, and report such things to me instead of keeping mum and going off and blackguarding the road, you'd see a different state of things pretty soon. I'm much obliged to you.'

The brakeman came and apologised. After he was gone the Major said:

'Now you see how simple and easy that was. The ordinary citizen would have accomplished nothing—the brother-in-law of a directory can accomplish anything he wants to.'

'But are you really the brother-in-law of a director?'

'Always. Always when the public interests require it. I have a brother-in-law on all the boards—everywhere. It saves me a world of trouble.'

'It is a good wide relationship.'

'Yes. I have over three hundred of them.'

'Is the relationship never doubted by a conductor?'

'I have never met with a case. It is the honest truth—I never have.'

'Why didn't you let him go ahead and discharge the brakeman, in spite of your favourite policy. You know he deserved it.'

The Major answered with something which really had a sort of distant resemblance to impatience:

'If you would stop and think a moment you wouldn't ask such a question as that. Is a brakeman a dog, that nothing but dogs' methods will do for him? He is a man and has a man's fight for life. And he always has a sister, or a mother, or wife and children to support. Always—there are no exceptions. When you take his living away from him you take theirs away too—and what have they done to you? Nothing. And where is the profit in discharging an uncourteous brakeman and hiring another just like him? It's unwisdom. Don't you see that the rational thing to do is to reform the brakeman and keep him? Of course it is.'

Then he quoted with admiration the conduct of a certain division superintendent of the Consolidated road, in a case where a switchman of two years' experience was negligent once and threw a train off the track and killed several people. Citizens came in a passion to urge the man's dismissal, but the superintendent said:

'No, you are wrong. He has learned his lesson, he will throw no more trains off the track. He is twice as valuable as he was before. I shall keep him.'

We had only one more adventure on the train. Between Hartford and Springfield the train-boy came shouting with an armful of literature, and dropped a sample into a slumbering gentleman's lap, and the man woke up with a start. He was very angry, and he and a couple of friends discussed the outrage with much heat. They sent for the parlour-car conductor and described the matter, and were determined to have the boy expelled from his situation. The three complainants were wealthy Holyoke merchants, and it was evident that the conductor stood in some awe of them. He tried to pacify them, and explained that the boy was not under his authority, but under that of one of the news companies; but he accomplished nothing.