Michele Gorman - The Big Dreams Beach Hotel

I had just the hand he was looking for, and some ideas about where to guide it.

But instead of jumping up and down shouting ‘Pick Me, Pick Me!’, I put on my professional hat and gave him our events brochure and the team’s contact details. Because normal hotel receptionists don’t launch themselves into the arms of prospective clients.

When he reached over the desk to shake my hand, I had to resist the urge to bob a curtsy. ‘I’m Chuck Williamson. It was great to meet you, Rosie.’

He knew my name!

‘And thank you for being so nice. You might have saved my ass on this one. I’ll talk to your events people.’ He glanced again at my chest.

He didn’t know my name. He’d simply read my name badge.

No sooner had Chuck exited through the revolving door than my colleague, Digby, said, ‘My God, any more sparks and I’d have had to call the fire department.’

Digby was my best friend at the hotel and also a foreign transplant in Manhattan – where anyone without a 212 area code was foreign. Home for him was some little town in Kansas or Nebraska or somewhere with lots of tornadoes. Hearing Digby speak always made me think of The Wizard of Oz, but despite sounding like he was born on a combine harvester, Digby was clever. He did his degree at Cornell. That’s the Holy Grail for aspiring hotelies (as we’re known).

Digby didn’t let his pedigree go to his head, though, like I probably would have.

‘Just doing my job,’ I told him. But I knew I was blushing.

Our manager, Andi, swore under her breath. ‘That’s the last thing we need right now – some novice with another Christmas party to plan.’

‘That is our job,’ Digby pointed out.

‘Your job is to man the reception desk, Digby.’

‘ Ya vol , Commandant.’ He saluted, before going to the other end of the desk.

‘But we do have room in the schedule, don’t we?’ I asked. Having just come off a rotation in the events department the month before, I knew they were looking for more business in that area. Our room occupancy hadn’t been all the company hoped for over the summer.

‘Plenty of room, no time,’ Andi snapped.

I’d love to tell you that I didn’t think any more about Chuck, that I was a cool twenty-five-year-old living her dream in New York. And it was my dream posting. I still couldn’t believe my luck. Well, luck and about a million hours earning my stripes in the hospitality industry. I’d already done stints in England and one in Sharm El Sheikh – though not in one of those fancy five-star resorts where people clean your sunglasses on the beach. It was a reasonable four-star one.

There’s a big misconception about hotelies that I should probably clear up. People assume that because we spend our days surrounded by luxury, we must live in the same glamour. The reality is 4a.m. wake-ups, meals eaten standing up, cheap living accommodation and, invariably, rain on our day off. Sounds like a blast, doesn’t it?

But I loved it. I loved that I was actually being paid to work in the industry where I did my degree. I loved the satisfied feeling I got every time a guest thanked me for solving a problem. And I loved that I could go anywhere in the world for work.

I especially loved that last part.

But back to Chuck, who’d been stuck in my head since the minute he’d walked through the hotel door.

I guess it was natural, given that I hadn’t had a boyfriend the whole time I’d been in the city. Flirting and a bit of snogging, yes, but nothing you could call a serious relationship.

There wasn’t any time, really, for a social life. That’s why hotelies hang out so much with each other. No one else has the same hours free. So, in the absence of other options, Digby and I were each other’s platonic date. He sounds like the perfect gay best friend, right? Only he wasn’t gay. He just had no interest in me. Nor I in him, which made him the ideal companion – hot enough in that freckle-faced farm-boy way to get into the nightclubs when we finished work at 1 or 2a.m., but not the type to go off shagging and leave me to find my way home on the subway alone.

‘I hope you’re happy,’ Andi said to me one morning a few days later. The thing about Andi is that she looks annoyed even when she’s not, so you’ve got to pay attention to her words rather than the severe expression on her narrow face. Nothing annoyed Andi like other people’s happiness.

But I had just taken my first morning sip of caramel latte. Who wouldn’t be happy?

‘You’ve got another assignment,’ she said. ‘That Christmas party. You’re on it.’

‘But I’m on reception.’ My heart was beating faster. She could only be talking about one Christmas party.

‘Yes, and you’re not going to get any extra time for the party, so don’t even think about it. I can’t spare anyone right now. You’ll have to juggle. He’s coming in at eleven to see the spaces and hopefully write a big fat cheque, but I want you back here as soon as you’re finished. Consider it an early lunch break.’

Even though my mind warned me to stop questioning, in case she changed her mind, I couldn’t resist. ‘Why isn’t Events handling it?’

‘They would have if he hadn’t asked for you especially. It’s just my luck that it’s a huge party. We can’t exactly say no.’

‘I’m sorry.’

‘Then wipe that stupid grin off your face and next time try not to be so frickin’ nice.’

‘I need to use the loo,’ I told her.

‘Pee on your own time,’ she said.

I didn’t really have to go, despite the industrial-size caramel latte. I just wanted to put on some make-up before Chuck arrived. Instead he’d see my green eyes unhighlighted by the mascara and flicky eyeliner that I rarely remembered to use. Pinching my cheeks did bring up a bit of colour behind my freckles, at least.

Every time the revolving doors swung round, I looked up to see if it was Chuck.

‘You’re going to get repetitive strain in your neck,’ Digby pointed out. ‘And you know our workmen’s comp sucks, so save yourself the injury. Besides, you look too eager when you stare at the door like that.’

‘I’m putting on a convivial welcome for our guests,’ I said. ‘Just like it says in the Employee’s Manual.’

He shook his head. ‘There’s no way that what you’re thinking is in the manual.’

The weather had turned cold, which was the perfect excuse for woolly tights and cosy knits or, if you were Chuck, a navy pea coat with the collar turned up that made him look like he’d been at sea. In a suit and dress shoes.

‘I’m so sorry I’m late,’ he said. ‘I hate wasting people’s time.’

‘It’s not a waste,’ I told him. ‘I’m just working.’ I caught Andi’s glare. ‘I mean, I’m on reception. I can show you the rooms any time you want.’

Anytime you want , Digby mimicked behind Chuck’s back. Luckily Andi didn’t catch him.

‘Thanks for agreeing to take on the party,’ he said as we shared the lift to the top floor. ‘Not that I gave your colleagues much of a choice. I told them I’d book the party if you were the one organising it. I hope you don’t mind. It’s just that you seemed … I don’t know, I got a good feeling about you.’

‘No, that’s fine,’ I said, willing my voice to sound calmer than I felt. Which meant anything short of stark raving mad. ‘Once you decide which room is most suitable, we can start talking about everything else.’

‘I knew you’d get it,’ he said.

The lift doors opened on the top floor into the wide entrance to the former restaurant. ‘As you can see, there’s still a lot of the original nineteen thirties decor,’ I said. ‘Especially these art deco wall sconces. I love them. Ooh, and look at that bar.’