‘Hmm.’ He looked around again, as though he didn’t believe it. ‘This’d make a lovely living area, open plan right through to the kitchen space.’
He was already planning the renovations to make this into a holiday cottage!
‘Maybe. But it does make a lovely shop,’ Emma persevered. Keep calm, don’t rise to his bait.
‘Oh yes, it’s a fabulous little shop, very popular.’ Holly rallied by her side behind the counter.
‘Well then, good afternoon, ladies.’ With that, he left, dripping water in his wake.
‘Yuck!’ Holly spat out the word as soon as he’d closed the door. ‘He’s like a slug.’
Emma had to laugh.
Holly continued, ‘What did you say his name was?’
‘Mr Neil.’
‘More like Eel, all slimy and a right wriggly character. That has to be the landlord, huh? The guy that sent that horrid rent letter. I don’t know how you put up with him.’
‘A case of having to, Hols. I could never afford to buy this place. Dammit, he is so looking forward to chucking me out.’
‘Nooo, that can’t happen!’
‘I really don’t know how I’m going to finance the new rent payments. But I’m going to bloody well try.’
‘Go, Em, that’s the spirit. You’ll find a way. We can’t lose The Chocolate Shop by the Sea, or you. How awful would that be? The shop is such a special place. And there’s no way I’m going back to the greasy chippie to work.’
Emma let out a sigh. ‘Thanks, Holly. I’ll just have to make sure I give it my damned best shot then. Time for the masterplan to swing into action.’
‘Wow, have you got one?’
‘Well, let’s just say I have some ideas up my sleeve to get started with.’
‘Brilliant.’ Holly beamed. ‘And me and the whole village will be right there beside you.’
Deep breath … just walk in … shoulders up … smile. The worst they can say is no.
She so didn’t want them to say no.
Emma was about to try her first sales pitch, and was loitering nervously outside the main entrance to the Seaview Hotel, two hundred metres up from her chocolate shop. She was armed with a bag of goodies, including a selection of mini truffle boxes and some packs of fudge and raspberry white-chocolate hearts. She was pitching that they take her chocolates to trial as a turndown gift for their guests. It could work as a lovely gesture from the hotel, hopefully getting them good reviews and repeat custom, as well as raising awareness of her little shop down the road, where they might come to buy more.
She’d done some research and the hotel had twenty-four guest rooms. She had worked out her costs and was going to ask what she felt was a fair price (reduced from the normal shop retail) at 95p per box of two chocolates, all wrapped and tied with thin ribbon, and the hotel could choose either a white or gold box. Emma had even matched the shade of ribbon to the royal blue of the hotel’s logo. Fingers crossed that they’d like the idea.
Maybe she should have phoned or e-mailed before she just turned up like this. But she was here now. All she could do was give it her best shot. Right, enough dilly-dallying around, Em. If they had a security camera on the front door they’d wonder what the hell she was up to, loitering there.
Go girl! You can do this thing.
She pushed open the hotel’s swing door and found the reception desk, recognising the girl there as being from the village.
‘Hi, Emma.’
‘Oh, hi, Laura.’ She was the daughter of the lady who ran an art gallery in the village.
‘How can I help?’
‘Would it be possible to have a word with the manager?’ Em asked.
‘Ah, sorry, she’s not in this morning. I could ask the assistant manager, if you’d like? Is there a problem?’
‘No, no problem. Just an idea I’ve had. Something to put forward. I’ve come to see if the hotel might be interested in me supplying them with turndown chocolates, actually.’
‘Oh yum. Now that is a good idea. Give me a second and I’ll just try and locate Adam, our assistant manager. Take a seat if you like.’
‘Thanks.’ As she sat down she realised her heart was racing. This order might just help to save The Chocolate Shop, or at least be a major step in the right direction. She still had to answer Mr Neil’s letter, but if she secured some new business she’d have more hope of managing to pay the increased rent.
After a minute or two, who should arrive but the young man who’d been calling in lately. Of course, he’d said he had started working here recently!
‘Adam, this is Emma from the gorgeous chocolate shop down the road.’ Laura was obviously keen to help.
‘Hi, yes, hello, Emma, of course we’ve already met.’ He offered an outstretched hand to shake hers.
‘Hello.’
His handshake was warm and friendly, and though he was evidently young he seemed more assured here in the hotel than he had in the shop.
‘So, you have an idea for our hotel, I hear. Come on through and we can have a chat about it.’
‘Thanks.’
Emma followed him to the hotel’s lounge area – all duck-egg blue and cream sofas, some stripy, some plain – where he had organised coffee to be served for them.
‘Well, I’m open to new ideas, so what are you thinking?’
‘Obviously, I run a local chocolate shop, and I was thinking that a chocolate gift at turndown for your valued guests might prove popular. It could improve things like your hotel reviews on TripAdvisor and the like, and also make that difference between you and your competitors so as to draw repeat bookings and recommendations.’
‘Hmm, sounds interesting.’ Adam was nodding.
Emma began to relax a little. ‘I’ve brought along a selection of mini boxes filled with two high quality truffles – they aren’t too expensive and they would look lovely popped on a bedside table at turndown. These are just suggestions and you could choose what flavours you felt worked best for your clients.’ She lifted out all the boxes and the samples of fudge and chocolate hearts. ‘With Valentine’s Day coming up soon too we could theme the gifts – say raspberry chocolate love hearts with a champagne truffle.’
Adam smiled as he picked up one of the filled boxes in white.
‘I have tried to colour theme the ribbon to your logo too,’ Emma added chirpily. This wasn’t as difficult as she had feared, though actually getting a yes would be the hard bit.
‘So, how much are we actually talking price-wise?’ Adam asked.
‘Well, looking at all my costs. and hoping for an order of at least fifty boxes to start, I could price at ninety-five pence per box.’
He did that hmm, thoughtful noise, giving nothing away.
‘It is twenty-five pence cheaper than I sell them for in the shop,’ Emma tried.
She took a sip of coffee, trying to divert the tension that was now creeping up inside her.
‘I like the idea,’ Adam started with a small smile, ‘but …’
Why was there always a ‘but’?
‘I’d need to discuss it with our manager, Helen. Especially with the costs involved. But the chocolate boxes do look great and, having sampled your truffles myself, I know just how good they are.’ His smile broadened. ‘Leave it with me. Do you have a card or anything with the number to call you?’
‘Yes.’ She dug a business card from her handbag and handed it across. ‘Thanks for considering this, and if you or Helen need any more information, or want to talk further just let me know.’
‘We’ll let you know one way or the other soon.’
‘Thank you.’ She finished her coffee, then they both stood and shook hands once more.
‘Oh, and say hello to your assistant from me – the dark-haired young lady. I didn’t catch her name?’
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