Michael G. Rogers - Do You Care to Lead?

1 Cover

2 Introduction Notes

3 Chapter 1: Serve Selflessness Service Unlocks Leadership Service Changes Hearts, and Changed Hearts Change People, Teams, and Organizations The Magic of Service (The Service Effect) Service to Results The Practice of Service Acts of Service Service Impacts Serve First, Lead Second Notes

4 Chapter 2: Open (Up) Safety First Opening Up You Go First No One Is Perfect Norms to Perform Support, Encourage, and Mine Notes

5 Chapter 3: Nurture When Nurturing Takes a Wrong Turn Cookie Cutter Management Move Up, Over, or Off Care More about Those You Lead than What You Fear Roll Up Your Sleeves You Can't Nurture if You Don't Make an Effort to Understand Notes

6 Chapter 4: Inspire The Where, Why, and How Up Your Expectations Positive Leaders Inspire Positive Results Recognition and Rewards Celebrate, Celebrate, Celebrate Thank You! Walk the Talk Talk the Walk Notes

7 Chapter 5: Commit Commitment to Becoming a Care to Lead Leader Growth Is Not Optional The Five‐Minute University What's the Plan? Conclusion Notes

8 Acknowledgments

9 About the Author

10 Index

11 End User License Agreement

1 Chapter 1 Figure 1.1 The Service Effect

1 Cover

2 Table of Contents

3 Begin Reading

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MICHAEL G. ROGERS

A 5-PART FORMULA FOR CREATING LOYAL AND RESULTS-FOCUSED TEAMS AND ORGANIZATIONS

Copyright © 2020 by Michael G. Rogers. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per‐copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750‐8400, fax (978) 646‐8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748‐6011, fax (201) 748‐6008, or online at http://www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

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Library of Congress Cataloging‐in‐Publication Data is Available:

ISBN 978‐1‐119‐62841‐5 (Hardcover)

ISBN 978‐1‐119‐62846‐0 (ePDF)

ISBN 978‐1‐119‐62844‐6 (ePub)

Cover Design: Wiley

This book is dedicated to all leaders—past, present, and future—who deeply care about those they lead. Thank you for your impact and positive influence on millions all over the world .

In a New York Times interview, Charles Schwab CEO, Walt Bettinger, was asked what he learned in college. He chose to share one particular life changing experience that had a huge impact on him as both a businessman and leader.

Bettinger was a senior and preparing for the final exam in his business strategy class. At the time he had a 4.0 grade point average and had every intention of keeping that intact until graduation. He spent hours reviewing, studying, and memorizing formulas so that he could successfully do the calculations for the exam case studies.