Beth Kanter - The Smart Nonprofit

1 COVER

2 TITLE PAGE THE SMART NONPROFIT STAYING HUMAN-CENTERED IN AN AUTOMATED WORLD BETH KANTER ALLISON FINE

3 COPYRIGHT

4 DEDICATION

5 PREFACE

6 ACKNOWLEDGMENTS

7 PART I: UNDERSTANDING AND USING ARTIFICIAL INTELLIGENCE CHAPTER 1: Becoming a Smart Nonprofit INTRODUCTION UNDERSTANDING SMART TECH BECOMING A SMART NONPROFIT A REAL-WORLD SMART NONPROFIT THE DANGERS OF AUTOMATION ABOUT THIS BOOK CONCLUSION ENDNOTES CHAPTER 2: Leading Smart Nonprofits INTRODUCTION THE BUSYNESS PARADOX CREATING HEALTHY CULTURES SMART TECH AND JOBS LEADING THROUGH RESISTANCE CONCLUSION ENDNOTES CHAPTER 3: The Evolution of Smart Tech INTRODUCTION A BRIEF HISTORY DIGITAL ERAS AND DISRUPTIVE TECHNOLOGY ACCELERATING INTO THE AUTONOMOUS WORLD KEY ASPECTS OF THE AUTONOMOUS WORLD AI4GOOD CONCLUSION ENDNOTES CHAPTER 4: Staying Human-Centered INTRODUCTION MAN VS. MACHINE CO-BOTTING HUMAN-CENTERED DESIGN CONCLUSION ENDNOTES CHAPTER 5: Data, Data, Data INTRODUCTION BIG DATA UNDERSTANDING DATA SCIENCE DATA PLANNING FOR YOUR ORGANIZATION THIRD-PARTY DATA SETS SECOND-PARTY DATA CONCLUSION ENDNOTES CHAPTER 6: Ethical and Responsible Use INTRODUCTION RESPONSIBLE USE ROOTING OUT EMBEDDED BIAS DIGITAL PRIVACY CREATING ETHICAL STANDARDS SMART TECH AND GOVERNANCE CONCLUSION ENDNOTES

8 PART II: THE SMART NONPROFIT USE-CASE EXAMPLES AND MANAGEMENT CHAPTER 7: Ready, Set, Go INTRODUCTION READY SET GO CONCLUSION ENDNOTES CHAPTER 8: Automating Program Delivery INTRODUCTION CREATING MORE CAPACITY OVERCOMING SERVICE BARRIERS CRISIS INTERVENTION REMOVING BARRIERS TO ACCESSIBILITY ADVOCACY CONCLUSION ENDNOTES CHAPTER 9: Fundraising INTRODUCTION THE LEAKY BUCKET PROBLEM USING SMART TECH FOR RELATIONAL FUNDRAISING THE FUTURE OF GIVING CONCLUSION ENDNOTES CHAPTER 10: Automating the Back Office INTRODUCTION HUMAN RESOURCES WORKPLACE WELL-BEING AND AUTOMATION FINANCIAL MANAGEMENT IMPROVING ORGANIZATION-WIDE WORKFLOW EDITING, CUSTOMIZING, AND REVIEWING CONTENT PROJECT MANAGEMENT CONCLUSION ENDNOTES CHAPTER 11: Smart Philanthropy INTRODUCTION AUTOMATING DONOR ADVISING PHILANTHROPIC INVESTMENT IN THE USE OF SMART TECH FOR SOCIAL GOOD CONCLUSION ENDNOTES

9 PART III: WHERE WE GO FROM HERE CHAPTER 12: A Smarter Future INTRODUCTION THE FUTURE OF NONPROFIT WORK A BETTER PATH FORWARD SOCIETAL CHANGES CONCLUSION ENDNOTES

10 GLOSSARY: THE VOCABULARY OF SMART TECH

11 RESOURCES/BIBLIOGRAPHYBOOKS RESEARCH REPORTS, TOOLKITS, AND USEFUL WEBSITES ARTICLES AND BLOG POSTS

12 ABOUT THE AUTHORS

13 INDEX

14 END USER LICENSE AGREEMENT

1 Chapter 5Table 5.1 Examples of Commonly Used Data Sets

2 Chapter 6Table 6.1 Some Potential Risks of Smart Tech

3 Chapter 7Table 7.1 Ready, Set, GoTable 7.2 User Journey Example

1 Cover

2 Table of Contents

3 Title Page

4 Copyright

5 Dedication

6 Preface

7 Acknowledgments

8 Begin Reading

9 Glossary: The Vocabulary of Smart Tech

10 Resources/Bibliography

11 About the Authors

12 Index

13 End User License Agreement

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“AI is a complicated but necessary technology. It can be used to make people and nonprofits experience better, but if used without ethical implementation, it can destroy lives and harm the very people it is designed to help. This book works to describe this delicate balance. The Smart Nonprofit helps nonprofits think about how to use this technology with intention while explaining how to avoid the pitfalls that are possible. A human-centered focus is how all technology should be deployed.”

Shireen Mitchell, founder, Digital Sisters/as and Stop Online Violence Against Women

“In The Smart Nonprofit , Beth Kanter and Allison Fine bring attention to a looming transformation that is underappreciated in the social sector. Kanter and Fine have put their finger on the fundamental tension between the calling of our sector and the know-how to leverage AI and other smart technologies for good. Read this book. It's about the future and fate of the social sector writ large.”

Mari Kuraishi, president, Jesse Ball DuPont Fund

“We always joke about machines taking over our jobs. The truth is more interesting and complicated than that, as Beth Kanter and Allison Fine explore in this vital and timely book. With our sector relying more and more on technology and data, it is critical all of us are informed of the many ways smart tech could enable us to be more efficient at helping people, or unintentionally hurting them, especially those from marginalized communities. This is a thought-provoking and necessary book.”

Vu Le, NonprofitAF blog

“As decision-making becomes increasingly automated, it is critical that we are intentional about designing and using smart tech in the way that benefits our society and the planet. The Smart Nonprofit: Staying Human Centered in an Automated World is an exceptional read for nonprofit leaders who are looking to understand challenges and opportunities of smart tech, including how to design and use technologies such as artificial intelligence and machine learning in a responsible, humane, and impactful way.”