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Series Editor

Jean-Charles Pomerol

Edited by

Sondès Chaabane

Etienne Cousein

Philippe Wieser

First published 2022 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc.

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address:

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© ISTE Ltd 2022

The rights of Sondès Chaabane, Etienne Cousein and Philippe Wieser to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s), contributor(s) or editor(s) and do not necessarily reflect the views of ISTE Group.

Library of Congress Control Number: 2021951467

British Library Cataloguing-in-Publication Data

A CIP record for this book is available from the British Library

ISBN 978-1-78630-799-6

The first GISEH conference was in 2003 at Hôpital de la Croix-Rousse in Lyon, the result of a collaboration between the PRISMa laboratory at the Institut National des Sciences Appliquées de Lyon and the Pôle Nord des Hospices Civils de Lyon on the organization and management of operating theatres, which sought to question the adaptability of industrial engineering tools in a hospital setting. At that time, changes to funding of hospital activities through Activity-Based Costing (as part of the Hôpital 2007 plan) forced healthcare players to refocus on medico-technical platforms that created added value. This first conference attracted 106 participants from France, Belgium, Luxembourg, Switzerland, among others, with around 66 presentations directly addressing issues in the hospital world and in collaboration with hospital workers. GISEH takes is designed to span the fields of engineering, the social sciences and medicine and thus assumes a cross-cutting form.

A little over a year later in 2004, the city of Mons in Belgium hosted the second GISEH at the Facultés Universitaires Catholique de Mons (FUCaM). Belgian hospital workers are subject to the same constraints and share the same objectives as their French counterparts, and it is with this in mind that their projects and initial feedback is presented. This second conference was equally successful with about 100 participants and 57 publications. Mons gives its French-speaking dimension to GISEH and thus a greater dynamism.

2006 saw the third GISEH, this time hosted in Luxembourg at the Centre de Recherche Public Henri Tudor , which works on health and social security issues in collaboration with numerous hospitals. A total of 190 participants came to listen to 75 presentations. Special issues of the best works were published in French-language journals such as Logistique et Management , La Valeur or Gestion Hospitalière . This third conference cemented GISEH as a significant contributor in discussions on hospitals and healthcare.

The Ecole Polytechnique de Lausanne organized the 4th GISEH in 2008. A total of 160 participants, a third of whom were hospital-based, came to listen to 89 presentations. Logistical, operational, informational and decision-making activities were widely discussed and brought together in the GISEH melting pot. The fields under investigation at GISEH conferences were broadening and giving new meaning to the cross-cutting spirit between the engineering, social and medical sciences.

The 5th GISEH was organized in September 2010 at the Centre Hospitalier Universitaire de Clermont-Ferrand by LIMOS (Laboratoire d’Informatique, de Modélisation et d’Optimisation des Systèmes). Two hundred participants, including 73 hospital staff, considered new structures in order to meet the objectives set for them, in terms of patient satisfaction, quality of care, cost reduction and time management. This was a return to the original issues that are still very present and as such require innovative techniques.

In 2012, GISEH crossed the Atlantic and held its 6th conference in Quebec City at the Centre Interuniversitaire de Recherche sur les Résaux d’Entreprise, la Logistique et le Transport (CIRRELT). New techniques such as lean or risk management were widely discussed in areas ranging from hospitals to home care and general medicine. A total of 147 participants, including 67 hospital staff, came to listen to 70 presentations. The journey to the New World was a success.

The 7th GISEH conference took place in Liège in the summer of 2014, at the Centre Hospitalier Universitaire de Sart Tilman; it generated the highest turnout with 222 speakers. The theme for GISEH 2014, organized, run and supported by Liégeois hospitals was: “The Hospital: A Company Like Any Other?”. An exciting and particularly topical subject in 2014, due to the requirement for all healthcare establishments and organizations to ensure a certain level and quality of service, while at the same time guaranteeing cost control. Engineering of healthcare systems, management of care systems, information systems, organizational development and knowledge management brought together the various presentations and generated numerous discussions.