Richard Hawkes - Navigate the Swirl

1 Cover

2 Title Page “The 7 Crucial Conversations is a unique model for organizations to grow and innovate in a team-based way with a powerful transformation accelerator.” ―Penny Pennington, Managing Partner, Edward Jones ACTIVATE YOUR PURPOSE ALIGN YOUR TEAM ACHIEVE YOUR GOALS

3 Copyright

4 Dedication

5 Foreword The Framework of Transformation An Organization-Wide Approach How We're Transforming Growth River's Valuable Contribution

6 Acknowledgments

7 A Note to the Reader: How to Use This Book

8 Introduction:The Swirl

9 PART 1: Framing the Conversation CHAPTER 1: Understanding Organizations Leading Social Systems versus Leading Mechanical Systems The Art of Alignment CHAPTER 2: Understanding Businesses The Importance of Visualizing Shared Work The Business Triangle The Engine of a Business Note CHAPTER 3: Understanding Growth Growth Moves Through Stages Growth Happens in Three Domains What Limits Growth? Understanding Constraints Two Types of Performance Improvement: Horizontal and Vertical Note

10 PART 2: The Evolution of an Enterprise CHAPTER 4: The Four Stages of Enterprise Evolution Stages of How, Not What CHAPTER 5: A Business Is Born CHAPTER 6: A Leader Steps Up Avoiding Stage 2 Bottlenecks CHAPTER 7: A 5:30 Wake-Up Call “To Win We Had to Change” Bureaucracy Is Not the Answer Notes CHAPTER 8: A Complete System of Roles A Matrix Structure The Changing Role of the CEO: From Executive Leader to Enterprise Architect Straightening the Spaghetti Why Roles Matter Architecting a Complete System of Capabilities and Roles Unleashing Strategic Intelligence Notes CHAPTER 9: Leveraging Creative Tension A Complete System of Roles Leverages Creative Tension The Natural Creative Tension in Business Triangles Depersonalizing Conflict The Natural Creative Tension in Enterprises Leading Through Creative Tensions Banish the Scourge of Functionitis A North Star for Resolving Creative Tensions CHAPTER 10: High-Performing Teams Teams at Work Understanding Teams The Building Blocks of High-Performing Teams Shared Language Secret Agents of Transformation Notes CHAPTER 11: Toward a Flat, Agile Organization Enterprise Evolution Shouldn't Be Rushed

11 PART 3: The Seven Crucial Conversations CHAPTER 12: Organizations Evolve at the Speed of Conversation Setting the Stage for the Seven Crucial Conversations CHAPTER 13: Conversation 1: Activating Purpose Effective Decision-Making The Law of the Lid Note CHAPTER 14: Conversation 2: Driving Focus A Shared Transformational Journey CHAPTER 15: Conversation 3: Shifting Mindset Building Trust CHAPTER 16: Conversation 4: Specifying Capabilities and Roles CHAPTER 17: Conversation 5: Streamlining Interdependencies Analyzing the Performance System Aligning Between Teams CHAPTER 18: Conversation 6: Aligning Strategies Four Metrics for Competitive Advantage CHAPTER 19: Conversation 7: Implementing Initiatives CHAPTER 20: An Invitation to Transformation Closing Reflections

12 GlossaryLearning a Language Setting the Stage for the Seven Crucial Conversations Glossary of Terms for the Growth River OS

13 Index

14 End User License Agreement

1 Chapter 1 FIGURE 1.1 The Art of Aligning People as Vectors

2 Chapter 2 FIGURE 2.1 The Four Business Capabilities Around the Business Triangle FIGURE 2.2 Example of the Business Triangle FIGURE 2.3 Chronos and Kairos FIGURE 2.4 The Business Triangle in Action

3 Chapter 3FIGURE 3.1 Transformational Change and the Three Domains of ChangeFIGURE 3.2 Breakthroughs Happen When Primary Constraints in Systems Are Reso...FIGURE 3.3 Identifying the Primary Constraint in a Throughput ProcessFIGURE 3.4 Example Capabilities Mapping Around the Business TriangleFIGURE 3.5 Horizontal ImprovementFIGURE 3.6 Vertical Improvement

4 Chapter 4FIGURE 4.1 The Evolutionary Stages Clock Is a Visualization of the Four Stag...

5 Chapter 7FIGURE 7.1 Organizational Structure Evolution from Stage 2 to Stage 3FIGURE 7.2 5:30 on the Evolutionary Stages Clock

6 Chapter 8FIGURE 8.1 The Radiant Love Organizational Chart at Stage 2FIGURE 8.2 The Radiant Love Organizational Chart at Stage 3FIGURE 8.3 The Radiant Love Enterprise Map

7 Chapter 9FIGURE 9.1 Creative TensionsFIGURE 9.2 Creative Tensions Around the Business TriangleFIGURE 9.3 Creative Tensions in Enterprises

8 Chapter 12FIGURE 12.1 Transformational Change and the Three Domains of ChangeFIGURE 12.2 Example Gap Analysis Against the Seven Crucial Conversations

9 Chapter 14FIGURE 14.1 Uncertainty Before and After an Event Horizon

10 Chapter 16FIGURE 16.1 Vertical and Horizontal Creative Tension in an Enterprise

11 Chapter 17FIGURE 16.1

12 GlossaryFIGURE G.1 The Art of Leading AlignmentFIGURE G.2 The Business TriangleFIGURE G.3 Centralized versus Distributed LeadershipFIGURE G.4 Example Decision AnalysisFIGURE G.5 The Evolutionary Stages ClockFIGURE G.6 Example Enterprise MapFIGURE G.7 Uncertainty Before and After an Event HorizonFIGURE G.8 The Business Triangle in ActionFIGURE G.9 HPT ConnectorsFIGURE G.10 Vertical and Horizontal ImprovementFIGURE G.11 Chronos versus Kairos MeetingsFIGURE G.12 Creative TensionsFIGURE G.13 Straightening the SpaghettiFIGURE G.14 The Business Strategy CanvasFIGURE G.15 System of Teams in an Enterprise Team MatrixFIGURE G.16 Operational Purpose Statements by Team TypeFIGURE G.17 Team Charters and Organizational Purpose StatementsFIGURE G.18 The Seven Crucial Conversations and Three Domains of ChangeFIGURE G.19 Vertical and Horizontal in an EnterpriseFIGURE G.20 The Bullseye for Shared Work

1 Cover Page

2 Title Page “The 7 Crucial Conversations is a unique model for organizations to grow and innovate in a team-based way with a powerful transformation accelerator.” ―Penny Pennington, Managing Partner, Edward Jones ACTIVATE YOUR PURPOSE ALIGN YOUR TEAM ACHIEVE YOUR GOALS

3 Copyright

4 Dedication

5 Foreword

6 Acknowledgments

7 A Note to the Reader: How to Use This Book

8 Introduction:The Swirl

9 Table of Contents

10 Begin Reading

11 Glossary

12 Index

13 End User License Agreement

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