Эрика Дхаван - Цифровой язык тела. Как построить доверительные отношения и наладить коммуникацию на расстоянии

Marguerite Ward, “CEO of a $16 Billion Business Says the Way You Write Emails Can Break Your Career,” CNBC Careers, November 30, 2016, https://www.cnbc.com/2016/11/30/ceo-of-a-16-billion-business-says-the-way-you-write-emails-can-break-your-career.html

The Radicati Group, Inc., “Email Statistics Report, 2020–2024,” February 2020, https://www.radicati.com/wp/wp-content/uploads/2019/12/Email-Statistics-Report-2020–2024-Executive-Summary.pdf; The Radicati Group, Inc., “Email Statistics Report, 2015–2019,” March 2015, https://www.radicati.com/wp/wp-content/uploads/2015/02/Email-Statistics-Report-2015–2019-Executive-Summary.pdf

Justin Kruger, Nicholas Epley, Jason Parker, and ZhiWen Ng, “Egocentrism over E-mail: Can We Communicate as Well as We Think?” Journal of Personality and Social Psychology 89, no. 6 (December 2005): 92536, https://doi.org/10.1037/0022–3514.89.6.925

Niraj Chokshi, “Out of the Office: More People Are Working Remotely, Survey Finds,” New York Times, February 15, 2017, https://www.nytimes.com/2017/02/15/us/remote-workers-work-from-home.html

Annalise Knudson, “Teens Prefer Texting to Talking, New Survey Shows,” silive, September 11, 2018, https://www.silive.com/news/2018/09/teens_prefer_texting_to_talkin.html

Lee Rainie and Kathryn Zickuhr, “Americans’ Views on Mobile Etiquette,” Pew Research Center, December 31, 2019, https://www.pewresearch.org/internet/2015/08/26/americans-views-on-mobile-etiquette/

Carolyn Sun, “How Do Your Social Media Habits Compare to the Average Person’s?” Entrepreneur, December 14, 2017, https://www.entrepreneur.com/slideshow/306136

Allan Pease and Barbara Pease, The Definitive Book of Body Language (New York: Bantam Books, 2006), 10.

Katrin Schoenenberg, Alexander Raake, and Judith Koeppe, “Why Are You So Slow? Misattribution of Transmission Delay to Attributes of the Conversation Partner at the Far-End,” International Journal of Human-Computer Studies 72, no. 5 (May 2014): 477–87, https://doi.org/10.1016/j.ijhcs.2014.02.004

Здесь и далее – кнопку отключения микрофона стоит использовать, когда в видеоконференции принимает участие большое количество человек. Таким образом не будет создаваться лишних помех во время речи говорящего. Когда настанет ваша очередь, микрофон можно включить ( Прим. ред .).

The Devil Wears Prada, directed by David Frankel (Beverly Hills, CA: 20th Century Fox Home Entertainment, 2006).

John Suler, “The Online Disinhibition Effect,” CyberPsychology & Behavior 7, no. 3 (2004): 321–26, https://doi.org/10.1089/1094931041291295

Keith Ferrazzi, “How to Avoid Virtual Miscommunication,” Harvard Business Review, March 31, 2020, https://hbr.org/2013/04/how-to-avoid-virtual-miscommun

Исп. «подруга».

Alina Dizik, “How to Avoid Writing Irritating Emails,” BBC Worklife, September 5, 2017, https://www.bbc.com/worklife/article/20170904-how-to-avoid-writing-irritating-emails

Alina Dizik, “How to Avoid Writing Irritating Emails,” BBC Worklife, September 5, 2017, https://www.bbc.com/worklife/article/20170904-how-to-avoid-writing-irritating-emails

Gareth Cook, “The Secret Language Code,” Scientific American, August 16, 2011, https://www.scientificamerican.com/article/the-secret-language-code/

Eugene Wei, “Pronoun Usage: A Psychological Tell,” Remains of the Day, August 26, 2011, https://www.eugenewei.com/blog/2011/8/26/pronoun-usage-a-psychological-tell.html

Katrin Schoenenberg, “Awkward Pauses in Online Calls Make Us См. People Differently,” The Conversation, April 2, 2020, https://theconversation.com/awkward-pauses-in-online-calls-make-us-see-people-differently-26073

Alisha Haridasani Gupta, “It’s Not Just You: In Online Meetings, Many Women Can’t Get a Word In,” New York Times, April 14, 2020, https://www.nytimes.com/2020/04/14/us/zoom-meetings-gender.html

Jessica Stillman, “A Simple Way to Make Conference Calls Less Awkward,” Inc., November 18, 2014, https://www.inc.com/jessica-stillman/the-5-second-secret-to-less-awkward-online-meetings.html