Lemony Snicket - The Hostile Hospital

"But where can we find one?" Klaus asked. "We're in the middle of nowhere."

"No walk!" Sunny said. "I don't want to start all that walking again either," Violet said, "but I don't see what else we can do."

"O.K., volunteers!" the bearded man said. He took his guitar out of the van and began playing some cheerful and familiar chords. "Everyone take a heart-shaped balloon and start singing!

"We are Volunteers Fighting Disease, And we 're cheerful all day long, If someone said that we were sad, That person would be--"

"Attention!" interrupted a voice that seemed to come from the sky. The voice was female but very scratchy and faint, as if the voice were that of a woman talking with a piece of aluminum foil over her mouth. "Your attention please!"

"Shh, everybody!" the bearded man said, stopping the song. "That's Babs, the Head of Human Resources at the hospital. She must have an important announcement."

"Attention!" the voice said. "This is Babs Head of Human Resources. I have an important announcement."

"Where is she?" Klaus asked him, worried that she might recognize the three accused murderers hiding in V.F.D.

"In the hospital someplace," the bearded man replied. "She prefers communicating over the intercom."

The word "intercom" here refers to someone talking into a microphone someplace and having their voice come out of speakers someplace else, and sure enough the children noticed a small row of square speakers placed on the finished half of the building, just above the doctor portraits. "Attention!" the voice said again, and it became even scratchier and fainter, as if the woman with the piece of aluminum foil over her mouth had fallen into a swimming pool filled with fizzy soda. This is not a pleasant way to hear someone talk, and yet as soon as Babs made her announcement, the savage breasts of the Baudelaire orphans were instantly soothed, as if the scratchy and faint voice were a calming piece of music. But the Baudelaires did not feel better because of the way Babs's voice sounded. The announcement soothed the children's savage breasts because of what it said.

"I need three members of the Volunteers Fighting Disease who are willing to be given a new assignment," said the voice. "Those three volunteers should report immediately to my office, which is the seventeenth door on the left as you enter the finished half of the building. Instead of walking around the hallways of the hospital singing to people, these three volunteers will be working in the Library of Records here at Heimlich Hospital."

Whether you have been sent to see the principal of your school for throwing wet paper towels at the ceiling to see if they stick, or taken to the dentist to plead with him to hollow out one of your teeth so you can smuggle a single page of your latest book past the guards at the airport, it is never a pleasant feeling to stand outside the door of an office, and as the Baudelaire orphans stood at the door reading "Office of the Head of Human Resources" they were reminded of all the unpleasant offices they had recently visited On their very first day at Prufrock Preparatory School, before they had even met Isadora and Duncan Quagmire, the Baudelaires had visited the office of Vice Principal Nero and learned about all of the academy's strict and unfair rules. When they worked at Lucky Smells Lumbermill, the siblings had been summoned to the office of the owner, who made clear just how dreadful their situation really was. And, of course, Violet, Klaus, and Sunny had been many, many times to Mr. Poe's office at the bank, where he coughed and talked on the phone and made decisions about the Baudelaires' future that had not proved to be good ones. But even if the children had not had all these unfortunate experiences in offices, it was perfectly understandable that the Baudelaire children had to stand for a few moments in front of the seventeenth door on the left, and gather their courage to knock.

"I'm not sure we should take this risk," Violet said. "If Babs has read this morning's edition of The Daily Punctilio, she'll recognize us soon as we walk through the door. We might well be knocking on the door of our jail cell."

"But the Library of Records might be our only hope," Klaus said. "We need to find out who Jacques Snicket really was--where he worked, and how he knew us. If we get some evidence, we can convince people that Count Olaf is still alive and that we're not murderers."

"Curoy," Sunny added, which meant "Besides, the Quagmire triplets are far, far away, and we have only a few pages of their notebooks. We need to find the real meaning of V.F.D."

"Sunny's right," Klaus said. "In the Library of Records, we might even solve the mystery of that underground passageway that led from Jerome and Esmé Squalor's apartment to the ashy remains of the Baudelaire mansion."

"Afficu," Sunny said. She meant something like "And the only way we'll get into the Library of Records is if we talk to Babs, so it's a risk we have to take."

"All right," Violet said, looking down at her sister and smiling. "You've convinced me. But if Babs begins looking at us suspiciously, we'll leave, agreed?"

"Agreed," Klaus said.

"Yep," Sunny said, and knocked on the door.

"Who is it?" Babs's voice called out.

"It's three members of Volunteers Fighting Disease," Violet replied. "We're here to volunteer at the Library of Records."

"Come in," Babs commanded, and the children opened the door and walked into the office. "I was wondering when someone would show up," the Head of Human Resources continued. "I was just finishing up reading this morning's paper. These three terrible children are running around killing people."

The Baudelaires looked at one another and were about to run back out the door when they saw something in the office that changed their minds. The office of the Head of Human Resources at Heimlich Hospital was a small one, with a small desk, two small chairs, and a small window decorated with two small curtains. On the windowsill was a small vase of yellow flowers and on the wall was a small tasteful portrait of a man leading a horse to a small pond of fresh water. But it was not the furnishings, the flower arrangement, or the tasteful artwork that made the three orphans stop.

Babs's voice had come from the direction of the desk, which the Baudelaires had expected, but what they hadn't expected was that Babs was not sitting behind the desk, or on the desk or even beneath it. Instead, a small square intercom speaker--just like the ones on the outside of the hospital--had been placed in the middle of the desk, and it was from this speaker that the speaking had been spoken. It was strange to hear speaking from a speaker instead of from the person who was speaking, but the children realized they could not be recognized if Babs could not see them, so they did not run out of the room.

"We're three children, too," Violet said to the speaker, trying to be as honest as she could "but we'd much rather volunteer in the hospital than embark on a life of crime."

"If you're children, then be silent!" Babs's voice said rudely. "In my opinion, children should be seen and not heard. I'm an adult, so it follows that I should be heard and not seen. That's why I work exclusively over the intercom. You will be working exclusively with the most important thing we do in this hospital. Can you guess what it is?"

"Healing sick people?" Klaus guessed.

"Be silent!" the speaker commanded. "Children should be seen and not heard, remember? Just because I can't see you doesn't mean you should start babbling about sick people. You're wrong, anyway. The most important thing we do at the hospital is paperwork, and you will be working at the Library of Records, filing paperwork. I'm sure this will be difficult for you, because children never have any administrative experience."