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11. Richard Hunter, World Without Secrets, (Hoboken, NJ: John Wiley & Sons, 2002), Сайт https://www.amazon.com/World-Without-Secrets-Ubiquitous-Computing/dp/0471218162.

12. Kim Zetter, “The Year’s 11 Biggest Hacks, From Ashley Madison to OPM”, Wired, 23 декабря 2015 г., сайт https://www.wired.com/2015/ 12/the-years-11-biggest-hacks-from-ashley-madison-to-opm/

13. Steven Musil, “Sony Hack Leaked 47,000 Social Security Numbers, Celebrity Data”, Cnet, 4 декабря 2014 г., сайт https://www.cnet.com/news/ sony-hack-said-to-leak-47000-social-security-numbers-celebrity-data/.

14. Jonathan Martin and Alan Rappeport, “Debbie Wasserman Schultz to Resign DNC Post”, New York Times, 24 июля 2016 г., сайт http://www.nytimes.com/2016/07/25/us/politics/debbie-wasserman-schultz-dnc-wikileaks-emails.html.

15. Jeff John Roberts, “Yahoo Has Been Hacked: What You Need to Know”, Fortune, 22 сентября 2016 г., сайт http://fortune.com/2016/09/ 22/yahoo-hack-qa/

16. Samuel Gibbs, “European Parliament Approves Tougher Data Privacy Laws”, Guardian, 14 апреля 2016 г., сайт https://www.theguardian.com/ technology/2016/apr/14/european-parliament-approve-tougher-data-privacy-rules.

17. Devlin Barrett, “FBI Plans to Keep Apple iPhone Hacking Method Secret”, The Wall Street Journal, 26 апреля 2016 г., сайт http://www.wsj.com/articles/fbi-plans-to-keep-apple-iphone-hacking-method-secret-sources-say-1461694735.

18. Statista portal, сайт http://www.statista.com/statistics/264810/number-of-monthly-active-facebook-users-worldwide/.

19. Shannon Pettypiece, “Amazon Passes Walmart as Biggest Retailer by Market Value”, Bloomberg, 23 июля 2015 г., сайт http://www.bloomberg.com/news/articles/2015–07–23/amazon-surpasses-wal-mart-as-biggest-retailer-by-market-value.

20. Lucy Hooker, “How Did Google Become the World’s Most Valuable Company?”, BBC, 11 февраля 2016 г., сайт http://www.bbc.com/news/business-35460398.

21. For more on our study, see Manish Bahl, “The Business Value of Trust”, Cognizant Technology Solutions, май 2016 г., сайт https://www.cognizant.com/whitepapers/The-Business-Value-of-Trust-codex1951.pdf.

22. “World’s Biggest Data Breaches”, Information Is Beautiful, 4 сентября 2016 г., сайт http://www.informationisbeautiful.net/visualizations/worlds-biggest-data-breaches-hacks/.

23. Shalini Ramachandran and Suzanne Vranica, “Comcast Seeks to Harness Trove of TV Data”, The Wall Street Journal, 20 октября 2015 г., сайт http://www.wsj.com/articles/comcast-seeks-to-harness-trove-of-tv-data-1445333401.

24. Michael Zakaras, “Why Our Health System Talks Up (but Actually Fears) Disruptive Innovation”, Forbes, 23 октября 2015 г., сайт http://www.forbes.com/sites/ashoka/2015/10/23/why-our-health-system-talks-up-but-actually-fears-disruptive-innovation/#6d7ceddd32a5.

1. Amy is an AI-based personal assistant from x.ai, a VC-funded technology company in New York City.

2. Erik Brynjolfsson and Andrew McAfee, Race Against the Machine: How the Digital Revolution Is Accelerating Innovation, Driving Productivity, and Irreversibly Transforming Employment and the Economy (Lexington, MA: Digital Frontier, 2012).

3. Cade Metz, “In Two Moves, AlphaGo and Lee Sedol Redefined the Future”, Wired, 16 марта 2016 г., сайт http://www.wired.com/2016/03/two-moves-alphago-lee-sedol-redefined-future/.

4. “Inspiring Zappos Customer Support Stories”, SlideShare, 28 октября 2013 г., сайт http://www.slideshare.net/InfinitOInc/10-inspiring-zappos-customer-support-stories.

5. Peter Moore, “Prêt à Manager: Behind the Scenes at the “Happy Factory”, Guardian, 14 апреля 2015 г., сайт https://www.theguardian.com/small-business-network/2015/apr/14/pret-a-manger-happy-coffee-chain.

6. David Aaker, “The Genius Bar – Branding the Innovation”, Harvard Business Review, 5 января 2012 г., сайт https://hbr.org/2012/01/the-genius-bar-branding-the-in.

7. Stacy Liberatore, “Now Anyone Can Be an Iron Man”, Daily Mail, 18 марта 2016 г., сайт http://www.dailymail.co.uk/sciencetech/article-3499462/Now-Iron-Man-Panasonic-reveals-exoskeletons-allow-wearer-run-like-ninja-lift-heavy-objects.html.

8. Saurabh Jha, “Will Computers Replace Radiologists?” Medscape, 12 мая 2016 г., сайт http://www.medscape.com/viewarticle/863127.

9. Tom Simonite, “IBM’s Automated Radiologist Can Read Images and Medical Records”, MIT Technology Review, 4 февраля 2016 г., сайт https://www.technologyreview.com/s/600706/ibms-automated-radiologist-can-read-images-and-medical-records/.

1. Wikipedia entry on Narayana Health: Сайт https://en.wikipedia.org/wiki/ Narayana_Health.

2. Сайт http://www.pbs.org/newshour/updates/india-doctor/

3. Ketaki Gokhale, “Heart Surgery in India for $1,583 Costs $106,385 in U.S.”, Bloomberg, 28 июля 2013 г., сайт http://www.bloomberg.com/news/articles/2013–07–28/heart-surgery-in-india-for-1–583-costs-106–385-in-u-s-

4. N. Madhavan, “Compassionate Heart, Business Mind”, Business Today, 25 мая 2014 г., сайт http://www.businesstoday.in/magazine/ cover-story/biggest-india-innovation-narayana-health/story/205823.html.

5. Geeta Anand, “The Henry Ford of Heart Surgery”, The Wall Street Journal, 25 ноября 2009 г., сайт http://www.wsj.com/articles/SB125875892887958111.

6. One of our nominations for the “Best Book You (Probably) Haven’t Read” is Juan Enriquez and Steve Gullans’ Evolving Ourselves: How Unnatural Selection and Nonrandom Mutation Are Changing Life on Earth (New York: Penguin Publishing, 2015).

7. Sarah Mahoney, “Walgreens’ Telehealth Grows As We Warm to Digital Doctors”, MediaPost, 12 ноября 2015 г., сайт http://www.mediapost.com/publications/article/262453/walgreens-telehealth-grows-as-we-warm-to-digital.html.

8. “Enduring Ideas: the Three Horizons of Growth”, McKinsey Quarterly, декабрь 2009 г., сайт http://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/enduring-ideas-the-three-horizons-of-growth.

9. Eugene Kim, “The Epic 30-Year Bromance of Billionaire CEOs Larry Ellison and Marc Benioff”, Business Insider, 12 августа 2015 г., сайт http://www.businessinsider.com/larry-ellison-marc-benioff-relationship-2015–8/ #when-benioff-first-started-building-salesforce-in-1999-he-was-still-working-at-oracle-he-says-ellison-was-always-supportive-of-his-outside-endeavor-giving-him-permission-to-split-work-at-salesforce-in-the-morning-and-at-oracle-in-the-afternoons-ellison-even-let-benioff-take-a-6-month-sabbatical-before-starting-salesforce-6.

10. Salesforce.com positioned itself in the market as the antidote to Oracle and other ERP vendors. See also Patrick Hoge, “The Benioff-Ellison Divide: It’s About More than Salesforce vs. Oracle”, Upstart Business Journal from San Francisco Business Times, 18 апреля 2014 г., сайт http://upstart.bizjournals.com/entrepreneurs/hot-shots/2014/04/18/meet-marc-benioff-the-anti-ellison.html?page=all.

11. LVMH is itself majority owned by Christian Dior.

12. Tim Bajarin, “Why the Maker Movement Is Important to America’s Future”, Time, 19 мая 2014 г., сайт http://time.com/104210/maker-faire-maker-movement/.

13. Josh Ong, “Apple Co-Founder Offered First Computer Design to HP 5 Times”, Apple Insider, 6 декабря 2010 г., сайт http://appleinsider.com/articles/10/12/06/apple_co_founder_offered_first_computer_design_to_hp_ 5_times.