Ted Chiang - The Lifecycle of Software Objects

Blue Gamma has a customer liaison whose job is to read the forums, but Derek sometimes follows the forums on his own, after work. Sometimes customers talk about the digients’ facial expressions, but even when they don’t, Derek enjoys reading the anecdotes.

FROM: Zoe Armstrong

You won’t believe what my Natasha did today! We were at the playground, and another digient hurt himself when he fell and was crying. Natasha gave him a hug to make him feel better, and I praised her to high heaven. Next thing I know, she pushes over another digient to make him cry, hugs him, and looks to me for praise!

The next post he reads attracts his attention:

FROM: Andrew Nguyen

Are some of the digients just not as smart as others? My digient doesn’t respond to my commands the way I’ve seen other people’s do.

He looks at the customer’s public profile, and sees that the avatar is an endless shower of gold coins; the coins bounce off each other so that their trajectories suggest a highly abstract human figure. It’s a dazzling piece of animation, but Derek suspects that the user hasn’t read Blue Gamma’s recommendations on raising the digients. He posts a reply:

FROM: Derek Brooks

When you’re playing with your digient, are you wearing the avatar that’s displayed in your profile? If you are, one problem is that your avatar doesn’t have a face. Set your camera to track your facial expressions and wear an avatar that can display them, and you’ll get a much better response from your digient.

He continues to browse. A minute later, he sees another question that he finds interesting:

FROM: Natalie Vance

My digient Coco is a Lolly, a year-and-a-half old. Lately she’s been really naughty. Never does what I tell her to, driving me crazy. She was an absolute doll a few weeks ago, so I tried restoring her from a checkpoint, but it doesn’t last. I’ve tried it twice now, and she still ends up with the same naughty attitude. (It took a little longer the second time, though.) Has anyone had a similar experience? I’m especially interested if you have a Lolly. How far back did you need to roll back to get around the problem?

There are several replies in which people suggest ways to isolate what specifically triggered Coco’s change in mood and then work around it. He’s about to post a reply of his own, to the effect that a digient is not a videogame that you replay until you get a perfect score, when he sees a response from Ana:

FROM: Ana Alvarado

I can sympathize, because I’ve seen the exact same thing. It’s not specific to the Lollys, it’s something that a lot of digients go through. You can keep trying to work around episodes like this, but I suspect they’re unavoidable, and you’ll just wind up spending months on a digient that never gets any older. Or you can push through the rough patch and have a more mature digient when you come out the other side.

He’s heartened to read this. The practice of treating conscious beings as if they were toys is all too prevalent, and it doesn’t just happen to pets. Derek once attended a holiday party at his brother-in-law’s house, and there was a couple there with an eight-year-old clone. He felt sorry for the boy every time he looked at him. The child was a walking bundle of neuroses, the result of growing up as a monument to his father’s narcissism. Even a digient deserves more respect than that.

He sends Ana a private message, thanking her for her post. Then he notices that the customer with the faceless avatar has responded to his suggestion.

FROM: Andrew Nguyen

The hell with that. I paid good money for this avatar, and I bought it specifically to wear when I’m on the social continents. I’m not going to stop wearing it for a digient.

Derek sighs; there’s probably no chance of changing the man’s mind, but hopefully he’ll just suspend his digient rather than do a bad job of raising it. Blue Gamma has done what it can to minimize abuses; all the Neuroblast digients are equipped with pain circuit-breakers, which renders them immune to torture and thus unappealing to sadists. Unfortunately, there’s no way to protect the digients from things like simple neglect.

Over the next year, other companies begin marketing their own genomic engines that support language learning. None of them can match Neuroblast’s popularity on the Data Earth platform, although on other platforms the situation is different. On Next Dimension, the Origami engine becomes dominant; on Anywhere, it’s an engine called Faberge. Fortunately, Blue Gamma has inspired companies to offer complementary products as well as competing ones.

Today half of the company’s employees are crowded into the reception area: managers, developers, testers, designers. They’re here because a highly anticipated delivery has finally arrived; a shipping carton the size of a large suitcase sits in front of the receptionist’s desk.

“Let’s open it up,” says Mahesh.

Ana and Robyn pull the tabs on the shipping carton, separating it into eight blocks of cellulose foam that hinge open. The resident of this custom sarcophagus is a robot body, newly arrived from the fabrication facility. The robot is humanoid in shape but small, less than three feet in height, to keep the inertia of its limbs low and allow it a moderate amount of agility. Its skin is glossy black and its head is disproportionately large, with a surface mostly occupied by a wraparound display screen.

The robot is from SaruMech Toys. A number of companies have sprung up to offer services targeting digient owners, but SaruMech is the first one with a hardware product instead of software. They’ve sent an example of their product to Blue Gamma in hopes of an endorsement.

“Which mascot got the high score?” asks Mahesh. He’s referring to the agility trials. Last week all the digients were given test avatars whose weight distribution and range of motion matched the robot body’s; they’ve spent some time each day wearing the avatars, practicing moving around in them. Yesterday Ana scored the digients on their ability to lay on their backs and then rise to their feet, ascend and descend stairs, balance on one leg and then the other. It was like conducting a sobriety test for a bunch of toddlers.

“That was Jax,” says Ana.

“Okay, get him ready.”

The receptionist relinquishes his workspace to Ana, who logs into Data Earth from there and calls Jax over. Jax is lucky because the test avatar isn’t radically different from his own; it’s bulkier, but the limbs and torso have similar proportions. By contrast, the digients who grew up wearing panda-bear and tiger-cub avatars have been having more difficulty.

Robyn checks the diagnostics panel on the robot. “Looks like we’re good to go.” Ana opens a portal in the gymnasium onscreen, and gestures to Jax. “Okay Jax, come on in.”

Onscreen, Jax steps through the portal, and in the reception area the little robot comes alive. The robot’s head lights up to display Jax’s face, turning the oversized head into a bubble helmet he’s wearing. The design is a way of maintaining the resemblance to the digient’s original avatar without having to produce custom bodies. Jax looks like a copper robot wearing a suit of obsidian armor.

Jax turns around to take in the entire room. “Wow.” He stops turning. “Wow wow. Sound different. Wow wow wow.”

“It’s okay, Jax,” says Ana. “Remember, I told you your voice might sound different in the outside world.” The information packet from SaruMech had warned about this; a metal and plastic chassis conducts sound in a way that avatars in Data Earth don’t.

Jax looks up to face Ana, and she marvels at the sight of him. She knows that he’s not really in the body–Jax’s code is still being run on the network, and this robot is just a fancy peripheral–but the illusion is perfect. And even after all their interaction in Data Earth, it’s thrilling to have Jax stand in front of her and look her in the eye.